We had a great experience with Liam at DFS. He was friendly, helpful and never pushy. Although we knew what we wanted, he showed us multiple options and gave us plenty of time to think things through... See more
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Myself and my wife visited teesside Park store on Monday evening to enquire about a Orka sofa, We where met by a lovely gentleman (sorry unsure on name) who was very approachable. He showed us to the... See more
Company replied
You are spoilt for choice at Teesside Park with several sofa shops in close proximity. We had an idea of what we were looking for having researched it on line. I think we visited DFS 3 times and each... See more
Company replied
Received excellent service today from Lucy and Annabelle at the Stockton store (Teesside Park). The girls were very welcoming and helpful; they gave valuable advice and information on sofa care and de... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Middlesbrough Road, Park Avenue, TS177BT, Thornaby, United Kingdom
- 0333 999 9845
4.9
Excellent
9K reviews
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staff not too pushy they let you know…
staff not too pushy they let you know they were there if you needed help but didnt pester you
31 August 2026
Reply from DFS Furniture - Stockton
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Sofa
Toni was a great help is choosing our sofa. She wasn’t pushy and helped us with exactly what we wanted.
1 September 2026
Reply from DFS Furniture - Stockton
Hello,
Thanks for your lovely feedback, we’re glad to hear Toni met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Polite cheerful sales assistant (…
Polite cheerful sales assistant ( Brandon) who was very informative and helpful
1 September 2026
Reply from DFS Furniture - Stockton
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The gentleman that dealt with us was…
The gentleman that dealt with us was very patient and knowledgable. Went through lots of options, was able to answer all our questions.
1 September 2026
Reply from DFS Furniture - Stockton
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
First Rate Customer Service
A great experience looking for a new sofa and chair.
No pressure from the staff as you walked in, allowing you time and space to look on your own.
When needed we were assisted by a lovely staff member called Debbie, who was extremely helpful and polite and guided us through the options available to us. She made our experience very positive and we would highly recommend Debbie and the rest of the staff at DFS Stockton for their customer service and care.
31 August 2026
Reply from DFS Furniture - Stockton
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Debbie.
Kind Regards,
Jordan
DFS Customer Support
Fantastic customer service
The service from Wayne was very professional. All questions answered and a fantastic customer service.
31 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I made my purchase today 31st August…
I made my purchase today 31st August 2026, I was greeted by Lucy who was very polite and helpful and made me a very nice cup of tea. All questions were explained well and it was my pleasure to have had Lucy to deal with my purchase. Well done Lucy. 👏
31 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thanks for your lovely feedback, we’re glad to hear Lucy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Warren was so helpful and made our…
Warren was so helpful and made our shopping experience enjoyable. He gave us time to consider our options and was full of knowledge about the products which we found invaluable.
Thank you for a great shopping experience!
31 August 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Warren.
Kind Regards,
Jordan
DFS Customer Support
Great Staff, great environment
All the staff were great to begin with from walking into the store but one in particular was an absolute godsend! Lucy was extremely patient with me not being able to decide on a sofa. She was great throughout the whole process and I left with the perfect sofa for me!
Thank you so much!
31 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Debbie was really helpful
Debbie was really helpful and helped me decide which couches were best for me.
31 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Liam was such a great help today
Liam was such a great help today, guiding us through our choices and giving us time and space when needed! Liam also helped entertain our 2 young daughters which was much appreciated!
31 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Amazing as always
24 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Thanks Atik!
(Hope I'm spelling this right) but Atik really stood out to us he wasnt at all pushy, just the perfect amount of helpful, which is rare in a furniture store! He was great with our toddler and was so friendly, made the whole thing really easy and enjoyable - cant wait for our new sofa!
30 August 2026
Reply from DFS Furniture - Stockton
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Friendly group of staff
Friendly group of staff, not pushy, made it really easy to shop.
31 August 2026
Reply from DFS Furniture - Stockton
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Good
Good, helpful sales team (Warren) took time to guide us around and let us choose without pressure, explaining all details and sales process.
30 August 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Warren.
Kind Regards,
Jordan
DFS Customer Support
Great shop & staff
Dale our salesman was very helpful, polite , easy to talk too , we felt at ease and there was no pessured sales .
30 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful staff
30 August 2026
Reply from DFS Furniture - Stockton
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
No pushy sales person
No pushy sales person
Was shown lots of options.
Explained everything in detail, from the finance to the care products
Offered refreshments when dealing with the paperwork
Overall great customer service from Annabelle
30 August 2026
Reply from DFS Furniture - Stockton
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
It was so easy the salesman Dale was…
It was so easy the salesman Dale was first class to deal with
30 August 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Made to feel welcome and dealt with…
Made to feel welcome and dealt with swiftly. Very friendly and helpful.
30 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
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