Bought our Suite today with the help of the lovely Heather. She is an absolute treasure to your company. From start to finish ,just amazing customer service with no pressure to buy. Spent time with u... See more
Company replied
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See what reviewers are saying
Went to store in Stirling,Keith was very helpful with information about product, and polite. Went home and decided to go online and order, not great with technology, so I phoned and was helped by Nata... See more
Heather was full of information about the product she was patient and let us wander round the store without pressure. Eventually when we decided to buy she explained clearly how the guarantee works... See more
Company replied
Heather who helped us pick out a couch was very patient, accomodating, friendly and helpful. As people buying a couch for the first time that are very indecisive, she was incredibly useful in helping... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Muirton Road, springkerse retail park, FK7 7TL, Stirling, United Kingdom
- 0333 999 9839
4.9
Excellent
5K reviews
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Reply from DFS Furniture - Stirling
Hello Jacqueline,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Great Customer Service from Heather
Heather who helped us pick out a couch was very patient, accomodating, friendly and helpful. As people buying a couch for the first time that are very indecisive, she was incredibly useful in helping us work out what style of couch we were after, style and size. She showed us a wide range, explored how it may look in our space and how different colours would look and the care needed. Her friendliness made the experience very beneficial and helped us be at ease. If someone I knew was looking to buy something from DFS in Stirling, I would advise them to ask for Heather.
15 August 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
New sofas.
Great service so far, hopefully get my sofas soon, sales agent was very knowledgeable and went through everything from beginning to end even got a colleague to confirm all details.
19 August 2026
Reply from DFS Furniture - Stirling
Hello Val,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Very helpful explained everything about…
Very helpful explained everything about the frite
15 August 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Georgia was so helpful and answered all…
Georgia was so helpful and answered all our questions. Gave us hints and tips on what material to pick based on having a 6 month old puppy and what size etc would suit my home.
17 August 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The sales girl was very helpful
The sales girl was very helpful. We went looking for a particular sofa that was only available online. No good as you need to see and sit on it. However she took extra time to offer other options and we got there in the end. More than happy.
17 August 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Excellent service
Excellent service, advice and support from Heather. Great range of sofas and very reasonable prices.
16 August 2026
Reply from DFS Furniture - Stirling
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Friendly and efficient
Friendly and helpful nature of the associate (Steven/Stephen?) Knowledge of the product.
16 August 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Georgia was the lady who served us and…
Georgia was the lady who served us and I wish she worked for my company. She is a great asset to you guys.
16 August 2026
Reply from DFS Furniture - Stirling
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Stirling
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Great service
Great service. Excellent range and options available along with flexibility in delivery schedule
15 August 2026
Reply from DFS Furniture - Stirling
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
10 out of 10 service
Went into the shop a couple of weeks ago just to have a look and spoke to Steve he was so helpful and helped us pick a couch but told him we would be back don't think he believed us lol but today we went back and spoke to Georgie she was lovely and helpful talked us through everything and we left very happy and with a couch
10 out of 10 service
14 August 2026
Reply from DFS Furniture - Stirling
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Steve and Georgie met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great service your staff are so helpful
Great service your staff are so helpful
Stirling shop top notch would advise
Anyone to check out your shop
The product is first class
Many thanks
13 August 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Stirling
Hello Alex,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Very relaxing experience,sales man was…
Very relaxing experience,sales man was so helpful
12 August 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Very welcoming
Very welcoming, helpful with desicions and finalising what was right for us
12 August 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Sales advisor was very knowledgeable
Sales advisor was very knowledgeable, helpful and very pleasant to deal with.
12 August 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great customer service and took time to…
Great customer service and took time to tell us everything not rushed at all
11 August 2026
Reply from DFS Furniture - Stirling
Hello Vicky,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
The sales person was very helpful and…
The sales person was very helpful and knowledgeable and found us exactly what we were looking for.
11 August 2026
Reply from DFS Furniture - Stirling
Hello Frances,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent staff and service!
Heather responded quickly and competently to our needs. She has a very professional and personable manner and the whole experience was a pleasure.
10 August 2026
Reply from DFS Furniture - Stirling
Hello Alan,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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