DFS Furniture - StirlingReviews 

4,696
TrustScore 5 out of 5

4.9

Muirton Road, springkerse retail park, FK7 7TL Stirling, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We visited the Stirling store and were greeted by Georgia, who was absolutely brilliant. She helped us find exactly what we were looking for and made the whole experience really easy. Georgia was fr... See more

Company replied

Rated 5 out of 5 stars

Excellent service at Stirling, Springkerse store. Very knowledgeable salesperson, knew many of the dimensions and options off hand. Took us though the sales and delivery processes quickly but clearl... See more

Company replied

Rated 5 out of 5 stars

Georgia who was helping us was excellent. Really friendly and knowledgeable. Listened to what we said and wanted and found the best way to accommodate us. Great and easy experience from start to succe... See more

Company replied

Rated 5 out of 5 stars

Visited this store on Thursday 25th June, staff were very courteous and helpful. I was left to wander at my own leisure, without any hard sales pitch. Assitant Ruardaidh was very polite and knowledg... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Muirton Road, springkerse retail park, FK7 7TL, Stirling, United Kingdom

  • 0333 999 9839

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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4.9

All reviews

(4,696)

96,567 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you for your help in picking and…

Thank you for your help in picking and purchasing my first sofa! Really happy with the whole experience.

6 July 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Service was great

Service was great, staff were very helpful. Listening to what we were looking for and gave us suggestions to fit our theme.

5 July 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Good Morning,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent service at Stirling Store

Excellent service at Stirling, Springkerse store. Very knowledgeable salesperson, knew many of the dimensions and options off hand.
Took us though the sales and delivery processes quickly but clearly and we even got a great deal on a couple of add on items.
We bought our last sofa from DFS 17 years ago so hopefully the new ones last just as long.

5 July 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great and easy experience from start to successful finish

Georgia who was helping us was excellent. Really friendly and knowledgeable. Listened to what we said and wanted and found the best way to accommodate us. Great and easy experience from start to successful finish.

5 July 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

We visited the Stirling store and were…

We visited the Stirling store and were greeted by Georgia, who was absolutely brilliant. She helped us find exactly what we were looking for and made the whole experience really easy. Georgia was friendly, knowledgeable, and happy to answer all our questions without making us feel rushed. She was genuinely lovely to deal with and made us feel really welcome. Fantastic customer service from start to finish. Thanks again Georgia!

4 July 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Great customer service staff was friendly and polite didn’t pester or annoy us when trying to have a proper look but made sure they were at hand with any questions or advice when needed

4 July 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Lynsey…..best sales assistant!

Lynsey, the sales assistance was very helpful and really helped us navigate all the variations so we could decide which sofas to buy.

4 July 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Georgia was excellent

Georgia was excellent, very helpful and great at explaining everything for us. Thanks so much

4 July 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

Thank you for sharing your lovely review with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Friendly helpful staff

Visited this store on Thursday 25th June, staff were very courteous and helpful. I was left to wander at my own leisure, without any hard sales pitch. Assitant Ruardaidh was very polite and knowledgeable,
I also spoke to the Manager there called Jennifer who again went out of her way to help with a query which I had. I will definitely be back to this store to place an order. Fabulous immaculate store with very friendly helpful staff!!

25 June 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello Mrs Roberston,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

It was quick and easy to buy the sofa

It was quick and easy to buy the sofa. Aleshia clearly knew what she was talking about and answered all my question without hesitation

3 July 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello Mike,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service

Great service, no issues

3 July 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello Craig,

Thanks for sharing your lovely review!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Left to look round without being…

Left to look round without being hassled, then once we decided what we wanted, process was quick and easy. Delivery was quick toi

21 June 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Super experience 5 stars 🌟

Brilliant experience from choosing product to delivery of product always kept informed of when product will arrive etc. a real professional business

11 May 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Helpful staff with no pressure selling

Helpful staff with no pressure selling. Lynsey in the Stirling store was very friendly, helpful and took time to go over everything

30 June 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello, thank you so much for your review. We are so happy to hear this!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great Staff, Great prices

The staff were lovely, very knowledgeable and helpful when needed. Well thought out floor plan and brightly lit.Staff managed to give us a nice deal on our Couch with upgrading us to an Electric Recliner at less than advertised price.Warm welcome on arrival.

30 June 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Lovely sales assistant

Lovely sales assistant, no pressure, she explained everything that I needed to know then got supervisor to check all the details to make sure they were correct

30 June 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

We saw the sofa and liked it but wanted…

We saw the sofa and liked it but wanted to check out another shop. Although they had the same sofa it was in a different ticking and we preferred the DFS sofa. The purchase was smooth, the sales assistant was knowledgeable and not pushy which was appreciated. Did not like the 9 week delivery. Something must be done to reduce this. It forces you to use internet sites who have the stock.

29 June 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Good Morning,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind Regards,

Lorraine A
DFS Central Customer Support

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