We came to the store multiple times to finalise our choice. Staff were very helpful and pleasant throughout and we were very happy with the purchase ultimately. Every thing was explained in detail and... See more
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Andy offered good advice but wasn’t in any way at pushy. A very relaxed purchase over several visits. He was extremely patient as we worked out all the options we had in including how we would pay.
Dealt with a lady called Sam from queens rd store, she gave us her honest opinion which was what we asked for, didn't talk nonsense like some sales do and nothing was too much trouble for her. Stores... See more
Company replied
The staff are knowledgeable and friendly, but leave you to look round rather than pushing you to buy. When we did find the sofa we wanted they were able to answer any questions we had. The customer... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Fornham Street, S2 4AL, Sheffield, United Kingdom
- 0333 999 9835
4.9
Excellent
3K reviews
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No hassle and once we’d decided what we…
No hassle and once we’d decided what we wanted the staff member was really polite, friendly and helpful
25 July 2026
Reply from DFS Furniture - Sheffield
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Just bought a corner sofa and was…
Just bought a corner sofa and was served by Sam. Very quick and efficient experience and Sam explained everything clearly and lovely customer service
24 July 2026
Reply from DFS Furniture - Sheffield
Hello Nicholas,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Visited the local store
Visited the local store. Was greeted by very friendly staff then left to browse around the store at our leisure.
4 July 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Staff were very helpful and made things…
Staff were very helpful and made things really easy
22 July 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sheffield
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
No pressure sales just happy to answer…
No pressure sales just happy to answer any questions. Plenty of parking.
21 July 2026
Reply from DFS Furniture - Sheffield
Hello Adam,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
No hassle good customer service very…
No hassle good customer service very pleasant staff.
18 July 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Likeable competant chap
19 July 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent service
Excellent service. Left very happy with a great deal and a gorgeous sofa soon to arrive! Would highly recommend.
19 July 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The chap the helped us new what he was…
The chap the helped us new what he was talking about, full of information
11 July 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great customer service
The staff were really friendly and helpful, there was a great choice and reasonable prices. Keep up the good service 😊
17 July 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Fast, Efficient and Friendly Experience
The woman who served me was friendly, well mannered, professional and informative. The whole experience was fast and efficient but with a friendliness that comes with great customer service.
16 July 2026
Reply from DFS Furniture - Sheffield
Hello Louise,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Took a trip down to dfs today to have a…
Took a trip down to dfs today to have a browse as I wasn't entirely sure on what sofa I wanted, I was greeted by Kev who was more than helpful, advised with his knowledge about what suited me and my family most, really helpful and attentive, great experience and can't wait for delivery, thank you 😊
13 July 2026
Reply from DFS Furniture - Sheffield
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
The customer service chap was very…
The customer service chap was very helpful and knowledgeable
12 July 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Quality of service and helpfulness of…
Quality of service and helpfulness of the two members of staff we spoke to were top notch
11 July 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
We had a great experience
We had a great experience — the salesman was friendly, helpful, and really easy to talk to. There was no hard‑sell pressure at all, which made the whole process feel relaxed and comfortable. He gave us plenty of time to discuss things privately, answered every question clearly, and supported us in making the right decision without pushing.
Overall, a genuinely positive and professional experience.
11 July 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Attentive server
4 July 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Brilliant customer service very…
Brilliant customer service very friendly and helpful answered all our questions we had and helped us find our new sofa
3 July 2026
Reply from DFS Furniture - Sheffield
Hello Bradley,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Extremely Disappointing
Extremely disappointing experience from start to finish. We bought a sofa from the DFS Sheffield Fornham Street store after being specifically assured by our sales adviser, Kevin, that because we were purchasing for a new-build property with no confirmed completion date, we could change the delivery date provided we gave at least two weeks' notice.
When our completion date changed, I contacted DFS over five weeks before the scheduled delivery, only to be told the date couldn't be changed. This was the complete opposite of what we had been told before purchasing.
After numerous calls to Customer Services, a visit to the store, and waiting nine days for a promised callback from Store Manager David Cowling, the only solution offered was to cancel and reorder the sofa for the date we needed—but only if we paid an extra £200.
I eventually escalated the complaint to the CEO's office after getting nowhere through the normal channels. Even then, despite being promised a response within 1–2 working days, I received nothing and had to chase again.
Misleading sales advice, poor communication, broken promises, and no willingness to take responsibility or put things right. I expected far better customer service from DFS and would not recommend this store based on my experience.
8 July 2026
Unprompted review
Reply from DFS Furniture - Sheffield
Good Morning Heidi,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
I can only apologise on behalf of DFS for the issues surrounding your delivery and the lack of communication with your order, I can appreciate this situation must have been incredibly frustrating.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 1.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great service
7 July 2026
Reply from DFS Furniture - Sheffield
Hello Josie,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
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