Dealt with a lady called Sam from queens rd store, she gave us her honest opinion which was what we asked for, didn't talk nonsense like some sales do and nothing was too much trouble for her. Stores... See more
Company replied
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See what reviewers are saying
Great buying experience, allowed to shop and decide at our own pace but very attentive when we were ready. Explained all the options clearly and also very friendly.
Company replied
The staff was really polite and super helpful My whole experience was definitely first class I am totally satisfied with my purchase I will definitely be using the store in the future
Florian who served us is a credit to your company. He was very informative but at no point did we feel pushed into purchasing.
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Fornham Street, S2 4AL, Sheffield, United Kingdom
- 0333 999 9835
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good sales man answered all questions…
Good sales man answered all questions and got us the best deal
23 August 2026
Excellent customer service
Florian who served us is a credit to your company. He was very informative but at no point did we feel pushed into purchasing.
23 August 2026
Helpful and knowledgeable staff
Helpful and knowledgeable staff. Good range of furniture. Competitive prices
23 August 2026
The staff was really polite and super…
The staff was really polite and super helpful
My whole experience was definitely first class
I am totally satisfied with my purchase
I will definitely be using the store in the future
15 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Dealt with a lady called Sam from…
Dealt with a lady called Sam from queens rd store, she gave us her honest opinion which was what we asked for, didn't talk nonsense like some sales do and nothing was too much trouble for her. Stores should have more staff like her!
22 August 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Great buying experience
Great buying experience, allowed to shop and decide at our own pace but very attentive when we were ready. Explained all the options clearly and also very friendly.
22 August 2026
Reply from DFS Furniture - Sheffield
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Helpful and friendly staff.
21 August 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very good customer support
Very good customer support team. Very pleased with service.
21 August 2026
Reply from DFS Furniture - Sheffield
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine E
DFS Central Customer Support
Lovely shop to visit plenty to choose…
Lovely shop to visit plenty to choose from and Florian was very helpful making sure we chose exactly what we wanted explaining every detail of our purchase would recommend a visit
21 August 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Sheffield Branch
We went to the Sheffield branch where we was approached by the sales man called Andy. He helped us to decide on which sofa was the best for our needs.
Thank you again Andy.
21 August 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
The guys we're all great
The guys we're all. Super friendly and helpful. Flo was great to take us through the sofas and generally friendly and pleasant. Same goes for the other people on the team. Very very happy with the sofa and a truly satisfied customer!
20 August 2026
Reply from DFS Furniture - Sheffield
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Flo met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Friendly and helpful
Friendly, approachable staff member, he even remembered us from our previous visits to the store. Very helpful and gave good advice.
20 August 2026
Reply from DFS Furniture - Sheffield
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Sheffield
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
The staff explained everything in…
The staff explained everything in detail and the service was amazing. I had a pleasant experience. Thanks for the guidance.
18 August 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Just ordered a settee and chair from…
Just ordered a settee and chair from DFS cannot fault up to now the people in the store so helpful and welcoming.
17 August 2026
Reply from DFS Furniture - Sheffield
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
Reply from DFS Furniture - Sheffield
Hello,
Thank you for your positive review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sheffield
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sheffield
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sheffield
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Flo has been incredible and very…
Flo has been incredible and very helpful towards our purchase. He gave us ideas and advice which we found beneficial.
14 August 2026
Reply from DFS Furniture - Sheffield
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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