DFS Furniture - Norwich Reviews 

Informative but left you to look around until you needed them.

Our experience was brilliant, the young lady who looked after us really informative about everything regarding the sofas that we purchased

Calling was very helpful and explained everything to me. I will be back to purchase again

Good customer service

Thank you for the Amazing service.

Allowed me to take my time and answer all my questions

Cally the young lady who helped us was absolutely first class couldn't fault her in any way.

Customer advisor was very helpful and polite advising all the options of different sofas and making us feel relaxed, offering a drink while we decided what to do next.

Simon was very friendly and polite/professional, explained all about the furniture.

The lady was very attentive and patient with us.

After 9 years, we decided to purchase a new sofa.
As we had bought our previous sofa from DFS that was the place to start.
We were welcomed by Natalia who was super helpful in every way.
We spent quite some time in the store looking at every option that may work for the space.
As we had a specific idea in mind, Natalia did not fail in helping us get exactly what we were looking for.
Her colleagues were also friendly and helpful and did not feel like we’re were pressured to buy.
Overall, a great experience and came away with what we went in for!
Well done DFS!

My Grandaughter and l went round the DFS Shop and picked out what we would like then the Salesperson, Richard, came and told me of the extras l could have with my order.
We discussed the information given, we chose what we wanted and paid in full the Cost we were given.
Thank you again DFS, another great order.

Very friendly and helpful sales lady who listened to our needs, advised us on the best products available answered our questions and didn’t once make us feel pressured or uncomfortable.

Fantastic customer service with a professional non-pushy attitude that was both helpful and made us feel we'd made the right choice.

We went into the Norwich store today, and were given a helping hand by Callie (if that’s how you spell it) she was sweet and attentive to our needs as a growing family with a baby on the way, so we obviously wanted insurance and a cleaning kit for any anticipated accidents! She was so kind and helpful and we walked away so happy with our decision.. we cannot wait for our new sofa to come, and she assured it will definitely beat the arrival of the new addition to the family which was a main factor for us! Service was great, staff were lovely, and they assured all customer service will be easy and quick.

Great customer service, well organised and professional.

Asked if we needed help was informative but also gave us space to browse and think.
Everything clean and well presented.
No heavy perfumes like other stores visited

Really helpful . Explained things clearly

Was able to take our time to look around and when we were ready to make a purchase sam was very helpful and friendly. Customer service was great

Natalia was the BEST sales person, super friendly, hospitable, informative and made the experience easy and enjoyable! Lovely coffee too. Thank you 🤩

Nat was helpful explained all of the options for cushions, showed all the fabric choices, and offered stain treatments and care options. Explained delivery costs time scales and access requirements, pleasant, engaging and informative.