DFS Furniture - Measham Reviews 3,586

TrustScore 5 out of 5

4.9

Tamworth Road, DE12 7DU Measham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Kate was very professional and efficient. She explained everything in detail and asked a colleague to check all details prior to booking, as she explained once ordered the details could no longer be c... See more

Company replied

Rated 5 out of 5 stars

Jacquie was absolutely wonderful from the moment we entered the store, asked if we had anything in mind and pointed us in the right direction to let us browse with no pressure and she was right there... See more

Company replied

Rated 5 out of 5 stars

Helpful staff, was looked after by Marianna. She was very patient with us and was able to assist with any questions and found the perfect sofa for our living room using the measurements we provided.

Company replied

Rated 5 out of 5 stars

We had an idea of what we wanted, but Jackie helped us pick the right sofas for us. We didn't feel rushed or pushed into getting something we didn't want or need. She is a genuine lovely lady!

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Rated 5 out of 5 stars

Great service

Great service. Very friendly and knowledgeable

2 June 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

If I had more space to buy more sofas I would!…

Jacquie was absolutely wonderful from the moment we entered the store, asked if we had anything in mind and pointed us in the right direction to let us browse with no pressure and she was right there as soon as we were ready to chat about our choice. She offered us a coffee and got us comfy while we went through our options, felt so relaxed and settled and left feeling so good about our decision and the choice we’d made as well as just feeling good in general after having a lovely chat as it truly felt interested in getting to know us and our needs surrounding our sofa choice! Thank you so much for such a fab experience at your Measham store

1 June 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello Will,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Jacquie.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Brilliant service

Louise was really helpful and patient with my purchase! Can’t wait to see it in my living room.

1 June 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

We received excellent, professional service from Jackie to purchase our new sofa. We were were impressed with the great value and quality of products in store.

31 May 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great help

We had an idea of what we wanted, but Jackie helped us pick the right sofas for us. We didn't feel rushed or pushed into getting something we didn't want or need. She is a genuine lovely lady!

30 May 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good Afternoon,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Jackie.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Helpful staff

Helpful staff, was looked after by Marianna. She was very patient with us and was able to assist with any questions and found the perfect sofa for our living room using the measurements we provided.

29 May 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Marianna.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Kate was very professional and efficient. She explained everything in detail and asked a colleague to check all details prior to booking, as she explained once ordered the details could no longer be changed or cancelled. Kate also explained various options which was very helpful as we hadn’t realised that the range had a slightly smaller version which suited our needs better.

25 May 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello Linda,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The staff were very knowledgeable and…

The staff were very knowledgeable and helpful in making sure we got exactly what we wanted.

25 May 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello Annette,

Thanks for this fabulous review, we appreciate you sharing it with others!

Kind Regards

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excited 👏🏻

I went to the store with 3 sofas in mind. Received a warm and friendly welcome, and pointed in the right direction of what I was looking for. All staff are very helpful and give you time and space to look around. The 4 years interest free makes it affordable and a very quick process. Can’t wait to receive my sofa and only 5 weeks to wait

23 May 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello Sarah,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Great customer service, very friendly, helpful & knowledgeable staff

21 May 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

We were courtiously guided through our…

We were courtiously guided through our buying experience, from our first entry into the store. All our needs and preferences were taken into account when different models were recommended for consideration, and we had no pressure to buy from the store staff.

20 May 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello Mr Redfern,

Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Friendly

Friendly, efficient and professional

19 May 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good morning Andrew,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

17 May 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good morning Stuart,

Thanks for sharing your lovely review!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

excellent

We went to Measham not expecting to find the exact sofas we wanted. We did because the lady who steered us in the right direction after telling her our needs.We happily ordered and very satisfied. staff were amazing very helfull.

17 May 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good afternoon Graham,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

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