Tremendous range to see in store. Lovely welcome by staff who explained the layout and what was available in the shop. Great being left to browse without being shadowed or feeling pressured. When we h... See more
Company replied
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At DFS you can see their staff on arrival however they do leave you in peace to browse. As soon as we needed help Ross was very polite, amiable and knowledgeable in all aspects of our needs and requir... See more
Ross was very friendly, knowledgable and made choosing a new sofa a pleasant experience. He explained every option available to us, from payments, the different foams etc for the sofa we have chos... See more
Company replied
Was immediately attended to by a very friendly, professional and knowledgeable lady called Liz/Lizzy. She explained everything in great detail, the whole process eg what would happen and when. She was... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cobridge Road, ST1 5LG, Stoke-on-Trent, United Kingdom
- 0333 999 9747
4.9
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
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Welcoming and friendly knowledgable but…
Welcoming and friendly knowledgable but not too pushy
We bought a sofa and chair
25 July 2026
Reply from DFS Furniture - Hanley
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The sales rep was very helpful and kind…
The sales rep was very helpful and kind
Nothing was too much trouble for him.
25 July 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very friendly and knowledgeable…
Very friendly and knowledgeable salesman, who answered all our questions, and helped us make a decision…
25 July 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
I was greeted politely at the door and made aware that I was able to ask for assistance. The salesman was always close to hand and as soon as I had question he was genuinely happy to help! I was able to browse freely with no pressure. There were not too many salespeople jumping on me, and making cringey smalltalk which I hate. The sale was quick, clear and job done. I felt like a valued customer. I had sofas 14 years ago from here and they were great quality!! I would not hesitate to go back. I would seek out the same salesman if possible.....the right balance of chatty and genuine but not overfriendly.
25 July 2026
Reply from DFS Furniture - Hanley
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Not pressured but great staff when needed.
Not pressured whilst in store, we were only browsing to start with but we then saw a sofa we really liked and John looked after us from start to finish, extremely knowledgeable about sofa and protective products.
23 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The sales person was professional and…
The sales person was professional and advised us how to order the furniture online if we decided to order it, to save returning which was perfect.
15 July 2026
Reply from DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
A welcoming and professional service
Beth who welcomed us to the store and she talked to us about various offers in the store, we were then shown leather sofas of which we were interested and also various finance options that are available to us she was very professional and polite at all times we purchased a leather sofa and we were very happy with the service provided.
22 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
The representative was very…
The representative was very professional and helpful providing as much information as possible.
7 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Was easy to choose my sofa ,web site a…
Was easy to choose my sofa ,web site a little confusing but i managed
20 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
My partner came in today and found a…
My partner came in today and found a sofa she really liked! Ross made the process really simple for us both! Thanks Ross
20 July 2026
Reply from DFS Furniture - Hanley
Hello Ben,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The member of staff that helped us AMNA…
The member of staff that helped us AMNA was really lovely and helpful and didn't push you into anything. Answered all our questions and made you feel really relaxed. Best customer service we've had in a long time. 5*.
19 July 2026
Reply from DFS Furniture - Hanley
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Amna.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
We unfortunately can’t remember the…
We unfortunately can’t remember the name of the guy who helped us- sorry! He was so helpful it’s not one of those places where they follow you around and pressure you just perfect sales all round! Thankyou to the guy who served us mid 40s we had a great laugh!
19 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Andy was very helpful and cheerful a…
Andy was very helpful and cheerful a pleasure to have had him serve us
18 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The staff were incredibly helpful while…
The staff were incredibly helpful while we were choosing our new bed and dining table. They gave us plenty of space to look around but were right there when we needed expert advice. Exceptional customer service!
16 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Ross was very helpful explained…
Ross was very helpful explained everything about how to care for our new sofa. Very patient and polite gave us advice and time to think about our purchase.I would definitely recommend DFS to friends and family and to ask for Ross
14 July 2026
Reply from DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience in our store with Ross. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
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