John was friendly, honest and very knowledgeable. He was patient and took time to understand the fabric we needed. He explained everything clearly, carefully and thoroughly. His warm and characterful... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service from the young man who sold us the footstool great ideas from him as purchased two sofas from DFS 4 years ago but didn’t have that particular brand anymore great idea from him b... See more
Company replied
Ben introduced himself in a friendly manner, he told us to call him if we needed any help or had any questions, he wasn't pushy which myself and my husband liked. We were left to browse at our leisure... See more
Company replied
This was my second visit to the store to finalise my selection of sofa. The gentleman who served us today was very polite and best at explaining everything we needed to know. He was very helpful from... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Solartron Road, Unit 1, GU14 7QJ, Farnborough, United Kingdom
- 0333 999 9815
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and efficient staff
Friendly and efficient staff, very clear on all we needed to know
26 August 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The lady (sylvia) who served us was…
The lady (sylvia) who served us was extremely helpful. the previous day billie was also extremely helpful and not pushy at all.
The approach to selling was just right,hence we came back and bought .
25 August 2026
Reply from DFS Furniture - Farnborough
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Billy was fantastic
Billy was fantastic, very knowledgeable on all of the different sofas that I was interested in. He was friendly, helpful and had a good sense of humour.
25 August 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Only ordered the cherish leather…
Only ordered the cherish leather cleaning kit because it cleans my leather chairs very good
24 August 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Customer service
We were looked after by Ben who was very knowledgeable, attentive and gave great customer service.
24 August 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Firhana was very knowledgeable
Firhana was very knowledgeable, she advised us very well without pressure. We were very pleased with the outcome. She was sympathetic to our needs.
24 August 2026
Reply from DFS Furniture - Farnborough
Hello Anne,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Farnborough
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Thank You David!
David made the visit for us!
He was friendly, personable and wasn't pushy.
He allowed is time to consider things and was in hand as and when we needed him.
He showed us all the options we had based on out budget and likes.
He was very knowledgeable about DFS and sofas which was great.
23 August 2026
Reply from DFS Furniture - Farnborough
Hello,
We're really grateful you shared this amazing 5* review. We are glad to hear that David helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Farnborough
Hello Steven,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Farnborough
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Farnborough
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Helpfulness of staff and easy as soon…
Helpfulness of staff and easy as soon as I walked in there
23 August 2026
Reply from DFS Furniture - Farnborough
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great service from
Great service from Tahira, she was fantastic. Very knowledgeable, wasn’t pushy.
22 August 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Farnborough
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Very helpful staff
Ben was very helpful and we were able to find exactly what we needed.
22 August 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Really helpful understood our…
Really helpful understood our requirements and matched them. Overall fantastic experience she was really up front, open and honest.
22 August 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Great customer service from the young…
Great customer service from the young man who sold us the footstool great ideas from him as purchased two sofas from DFS 4 years ago but didn’t have that particular brand anymore great idea from him brought up the colour and stool enlarged for us to see. Thank you didn’t get his name but I’m sure on our order you will see the young man that served us 💯to him
21 August 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
i have two sofas delivered ...
i have two sofas delivered .... both without the feet!!!!!! Have spent the last 48 hours trying to speak to someone!!! appalling service!!!! do not shop with DFS!!!
20 August 2026
Unprompted review
Reply from DFS Furniture - Farnborough
Good Afternoon,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Farnborough
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Sonia was fantastic at helping thank…
Sonia was fantastic at helping thank you for all the amazing information.
20 August 2026
Reply from DFS Furniture - Farnborough
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.