DFS Furniture - Croydon Reviews 

6,874
TrustScore 5 out of 5

4.9

Hesterman Way, Valley Park, CR0 4YJ Croydon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I was on the lookout for a sofabed and Osman was brilliant. He showed me some options, pointed out the pros and cons and made sure I was absolutely happy with my choice before committing to a purchase... See more

Company replied

Rated 5 out of 5 stars

I was on the lookout for a new sofabed and Osman was brilliant. He showed me some options, pointed out the pros and cons and made sure I was a hundred percent happy with my choice before I committed t... See more

Company replied

Rated 5 out of 5 stars

Friendly and welcoming staff, lots and lots of sofas on display. Kush was lovely. Explained everything very clearly, no hard sell. I knew exactly what I wanted and he was very helpful. Would be lovely... See more

Rated 5 out of 5 stars

Thank you so much to Kieran, the Sales Associate at DFS Croydon. He was extremely helpful, patient, and professional while I was looking for a sofa and dining set. He took the time to help me find w... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Hesterman Way, Valley Park, CR0 4YJ, Croydon, United Kingdom

  • 0333 999 9773

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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4.9

All reviews

(6,874)

98,153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Buying new Sofa Suite

Offer wide range of products. Salesman helpful & knowledgeable.
Showed us several suites to suit our
needs. Left us to wander around without being pressurised.

26 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Good Morning,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

I want to commend kush DFS Croydon

I want to commend kush DFS Croydon. His customer service was spectacular. He was very polite and helpful throughout. He was part of the reason why we finally decided to buy from dfs.

25 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Kush.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Good service

Good, professional service.
Staff 10 out of 10.

26 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very good knowledgeable staff member

Very good knowledgeable staff member. All went smoothly.

25 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Mitin was so helpfull knows what he is…

Mitin was so helpfull knows what he is doing full confidence off his job and a good negotiator convince you to buy with love .and when we went into dfs we felt we wr at home with welcoming we recived

25 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Good Afternoon,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Mitin.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

DFS is the best

Team was very experienced and helped to steer me with decision

18 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

DFSValleyPark Croydon

I visited the DFS furniture store aValley Park Croydon on Monday 20th July with my mum and best friend, as I needed to order sofas, I had only moved in the last month and had an accident breaking a bone in foot,so was on crutches, on entering the store my mum enquired about parking and was given information where to park, on entering the store we had a look round, was pleased to be left alone to browse without interruption until we needed assistance, a lovely member of staff Peter helped us with our sofas and made us all a drink, he took the time to talk to us like human beings! even got us a free cleaning product for the sofa, nothing was too much trouble his manager who's name escapes me was also helpful but Peter was great at his job and cared about our shopping experience, recommend this store for great service.

20 July 2026
Unprompted review
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

The customer agent was very helpful and…

The customer agent was very helpful and knowledgeable. He was able to explain the terms and conditions so that we understood and was able to make an informed choice. Our experience was a pleasant one and we would recommend DFS to others.

23 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Lynne made spending £2000 a pleasure

Lynne at Therapia Lane DFS has given me so much time and expertise. She didn't encourage me to go for something more expensive, and she was friendly and helpful. She made spending £2,000 a pleasure. Also, she remembered what I'd been looking at months before. I felt valued.

23 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Very happy with the service we…

Very happy with the service we received, talked us through all the different options and products associated with our sofas, very friendly and helpful, coffee was a bonus and very good ☺️

22 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Customer Services

Customer Services, very good didn,t wait too long be service. [Peter]

22 July 2026
Unprompted review
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

I had a lovely sales person

I had a lovely sales person, who I think was Maha (that was how it was pronounced) she wasn't pushy, she gave me space and showed patience and kindness... no hard sell or being pushy at all... made me feel very comfortable. She was honest, helpful and a pleasure to deal with. She is a credit to DFS and I'm sure she has a very bright future ahead of her. thank you Maha for making my experience so easy.

21 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The croydon DFS was really helpful…

The croydon DFS was really helpful especially the gentleman that served us. Extremely polite, not pushie & very informative. Felt very comfortable & at ease about buying an expensive 3 piece suite.

21 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Lynn was great

Lynn was great! She gave us both time to look around the shop and knew exactly when we needed her. She was able to answer all our questions and made the purchase super easy. Thank you!!

19 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

Rated 4 out of 5 stars
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,

Lorraine A
DFS Central Customer Support

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