I was very happy with the service provided by the agent, excellent customer service, gave a variety of choice in two things we was after sofa and bed, was very patient as I had to help translate to mu... See more
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We were really impressed on our recent visit to DFS Purley Way. The store was very well presented and had a large amount of stock. We were especially impressed with Maha the staff member that helped u... See more
Company replied
We visited the Croydon store today & was greeted by a lovely member of your staff. After looking & sitting on a lot of sofas, we chose the first one we saw. Lyn explained all the required information,... See more
Company replied
Lynne at Therapia Lane DFS has given me so much time and expertise. She didn't encourage me to go for something more expensive, and she was friendly and helpful. She made spending £2,000 a pleasure. A... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hesterman Way, Valley Park, CR0 4YJ, Croydon, United Kingdom
- 0333 999 9773
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I was very happy with the service…
I was very happy with the service provided by the agent, excellent customer service, gave a variety of choice in two things we was after sofa and bed, was very patient as I had to help translate to mum the information, it was pressure free, very helpful and had lots of consideration in terms of what we was looking for. Even offered something to drink which was very handy and friendly, felt our needs was listened to and met. Thank you very much for today. Will definitely recommend the agent that served us and in the future if I go back I’ll be looking for him to help us again, 😃
14 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was supposed to receive my sofa…
I was supposed to receive my sofa within 1-2 months and now I’m being told it’s going to take a few months
22 July 2026
Reply from DFS Furniture - Croydon
Good morning,
Thank you for taking the time to share your review with us, please accept our apologies for any delay experienced on your order. We anticipate delivery of your sofas to be early September and closer to the arrival of the furniture the courier will be in touch to arrange delivery with you. We will aim to keep you informed of any further changes to the expected arrival.
Kind Regards,
Holly M
DFS Customer Support
Very happy was easy to talk to
Very happy was easy to talk to, knew what I wanted and was very understanding and patient. Will reccomend
6 August 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Customer service provider Ms Leen was…
Customer service provider Ms Leen was very friendly and well detailed as she was able to explain to us our enquiries in a ptofessional manner.
13 August 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Great customer service at Valley Park store
He was friendly, informative and knowledgeable on the care of the furniture we were purchasing and the leather we had chosen
11 August 2026
Reply from DFS Furniture - Croydon
Hello Steve,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great customer service by the staff who…
Great customer service by the staff who attended to me. She made me feel welcomed and was very helpful with the questions I had to ask.
11 August 2026
Reply from DFS Furniture - Croydon
Hello Kester,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Cool person handled politely and no…
Cool person handled politely and no force in selling the product.Explains fully and dealt very well.
10 August 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for sharing your kind feedback with us.
Kind regards
Holly M
DFS Customer Support
Really impressed
We were really impressed on our recent visit to DFS Purley Way. The store was very well presented and had a large amount of stock. We were especially impressed with Maha the staff member that helped us. She was friendly, helpful and had great product knowledge. There was no hard sale just useful guidance and information to assist us with our decision. Perfect customer service!
8 August 2026
Reply from DFS Furniture - Croydon
Hello Carl,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Very friendly and helpful staff
Very friendly and helpful staff.
Easy and straightforward selection and purchase
9 August 2026
Reply from DFS Furniture - Croydon
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Our customer advisor was extremely…
Our customer advisor was extremely helpful and thorough in ensuring we were comfortable in the experience and our purchase.
7 August 2026
Reply from DFS Furniture - Croydon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Very helpful staff at purley way…
Very helpful staff at purley way store.Spent a long time explaining everything.Very impressed.
24 July 2026
Reply from DFS Furniture - Croydon
Hello Mrs Bateup,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Customer service was excellent
7 August 2026
Reply from DFS Furniture - Croydon
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The sales person was professional and…
The sales person was professional and helpful and explained everything fully
6 August 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Amazing support and speedy service from…
Amazing support and speedy service from the moment we walked into the store
5 August 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The staff were great!
The staff were great!
Peter and the new member were so lovely, they made the whole process smooth and straightforward.
Very efficient, friendly and professional.😃
5 August 2026
Reply from DFS Furniture - Croydon
Hello Jacqueline,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The customer service was very great 😊
5 August 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
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