After looking around the shop One of the Customer Service Staff came to me asking if I required any help regarding the sofa I was looking at, She gave price, dimensions, colours etc of sofa and wha... See more
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We went into the store and new exactly what we wanted, Tommy at the chester (Sealand road) store was professional, spoke through different options that was available in what we wanted. He had so much... See more
Company replied
Really helpful gentleman would really recommend Daniel who helped us out today buy our sofa from the chester store and also the lady that checked everything over we didn’t grab her name but she was al... See more
Company replied
We had a great experience and were well looked after by Greg. He was super knowledgeable and friendly and left us alone to browse after answering a few questions. We decided on the sofa we wanted and... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Chaser Court, CH1 4QG, Chester, United Kingdom
- 0333 999 9754
4.9
Excellent
5K reviews
Asks customers to review
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Very friendly staff
Very friendly staff, was able to look around with out being harassed but knew help was available if needed.
Greg was very helpful and knowledgeable told us everything we needed to know regarding our order, what to expect and when. Would highly recommend.
22 August 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Graham and Michele provided excellent…
Graham and Michele provided excellent customer service and were extremely informative and helpful.
21 August 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Went in to greyhound Park chester today…
Went in to greyhound Park chester today looking for a new sofa. Met a lovely man named Matt who was very helpful and was ever so knowledgeable about his job. Came away with everything needed including protection cover for my new sofa. Matt is definitely a asset to the company. Thank you for today
Very Happy Customer .
21 August 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Gregory was very informative and helped…
Gregory was very informative and helped us select a suitable sofa for my Mums mobility needs and advised well on electrical recliners and aftercare. Very polite and helpful, appreciate the help
21 August 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Excellent service and everything…
Excellent service and everything excellently explained.Well done ✅
21 August 2026
Reply from DFS Furniture - Chester
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Good clean layout easy to navigate…
Good clean layout easy to navigate round. Friendly but professional service by Mat who gave clear explanation of the items we were interested in. This included care of the item delivery options payment options etc. No pressure just a relaxed and comfortable chat giving plenty of opportunity to ask questions
11 August 2026
Unprompted review
Reply from DFS Furniture - Chester
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Good display layout
Good display layout. Helpful staff. Clear explanation of the items we were interested in including care for the fabric etc.
11 August 2026
Reply from DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great experience in store
Great experience in store. Tommy was a great help to us and very knowledgeable in all the products. Made a comfortable experience for us buying a sofa for our first home!
16 August 2026
Reply from DFS Furniture - Chester
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Great service
Very helpful. friendly and knowledgeable. Couldn't have asked for more, great service
17 August 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Lara Chester DFS customer advisor was…
Lara Chester DFS customer advisor was fantastic, she knew sizes and what would fit just by knowledge of the furniture in the store. Thank you Lara 😊
16 August 2026
Reply from DFS Furniture - Chester
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Excellent Service from Daniel
We were served by Daniel who presented a great knowledge of the products.
The atmosphere was friendly and no pressuring to place an order. We were left to browse at peace and to make up our minds on our own time. Customer service was excellent.
Thank you Daniel
We appreciate your help
16 August 2026
Reply from DFS Furniture - Chester
Hello,
We're really grateful you shared this amazing 5* review. We are glad to hear that Daniel helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Really nice helpful staff
Really nice helpful staff, remembered us from a previous visit and also the items we were looking at, so that’s always a good thing.
Really enjoyed the process.
16 August 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Matt was a pleasant young man making us…
Matt was a pleasant young man making us feel welcome and at ease offering us refreshments, he was helpful and knowledgeable explaining and answering our questions!
15 August 2026
Reply from DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
We had such a great experience today
We had such a great experience today! We actually stayed right until closing time, but at no point did we feel rushed or pressured to make a decision. Our consultant was incredibly patient with us and never once made us feel like we needed to hurry because the store was closing.
Everything was explained clearly, all of our questions were answered, and we were given plenty of time to look at different options and decide what was right for us. We really appreciated that there was absolutely no pressure to choose anything in particular — the advice was genuinely based on what we wanted and needed.
The whole experience was relaxed, friendly and professional from start to finish.
A huge thank you for all the help and patience! We left very happy and, of course, ended up buying two sofas for our new home. 🏡❤️
We couldn’t have asked for a better experience and would definitely recommend DFS!
15 August 2026
Reply from DFS Furniture - Chester
Hello Krystian,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Our salesman MATT was knowledgeable…
Our salesman MATT was knowledgeable about the product - gave us space abs time to discuss purchase told us of all the options Was polite and friendly throughout our experience
15 August 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
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