DFS Furniture - Chester Reviews 

4,866
TrustScore 5 out of 5

4.9

Chaser Court, CH1 4QG Chester, GB


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Rated 5 out of 5 stars

We went into the store and new exactly what we wanted, Tommy at the chester (Sealand road) store was professional, spoke through different options that was available in what we wanted. He had so much... See more

Company replied

Rated 5 out of 5 stars

Really helpful gentleman would really recommend Daniel who helped us out today buy our sofa from the chester store and also the lady that checked everything over we didn’t grab her name but she was al... See more

Rated 5 out of 5 stars

We had a great experience and were well looked after by Greg. He was super knowledgeable and friendly and left us alone to browse after answering a few questions. We decided on the sofa we wanted and... See more

Rated 5 out of 5 stars

Matt, our salesman, is a great guy- no push, just honest and authentic guidance. He knew everything, Every thing! about the ther sofas and cushions we placed an order for. Thanks Matt, much appreci... See more


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(4,866)

100,800 reviews in the last 12 months

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Rated 5 out of 5 stars

Matt’s The guy…

Matt, our salesman, is a great guy- no push, just honest and authentic guidance. He knew everything, Every thing! about the ther sofas and cushions we placed an order for.
Thanks Matt, much appreciated.
Terry.

29 August 2026
Rated 5 out of 5 stars

Very friendly employees

Daniel was so helpful with finding the right sofa for myself and my family!
He was very friendly & very easy to talk to!
Great customer service all round.

29 August 2026
Rated 5 out of 5 stars

We had a great experience with Greg

We had a great experience and were well looked after by Greg. He was super knowledgeable and friendly and left us alone to browse after answering a few questions. We decided on the sofa we wanted and found Greg nearby why then helped us complete the purchase quickly and efficiently. Thanks Greg, you were great, thanks for everything, Vicky, Karl and the Huskies

29 August 2026
Rated 5 out of 5 stars

excellent service from Aaron at the…

excellent service from Aaron at the Chester branch looking forward to taking delivery of our new sofa in a few weeks

23 August 2026
DFS Furniture - Chester logo

Reply from DFS Furniture - Chester

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Josh the sales person was very helpful…

Josh the sales person was very helpful and made the whole process of buying the sofa really easy. Thanks

28 August 2026
DFS Furniture - Chester logo

Reply from DFS Furniture - Chester

Hello,

Thank you for sharing your great review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 4 out of 5 stars

Good experience

Salesman professional and knowledgeable. Completed the deal with no delay.

28 August 2026
DFS Furniture - Chester logo

Reply from DFS Furniture - Chester

Hello,

Thank you for your lovely feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service, variety and of products, Matt was very helpful and knowledgeable about each design.

28 August 2026
DFS Furniture - Chester logo

Reply from DFS Furniture - Chester

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Sealand road dfs review

We went into the store and new exactly what we wanted, Tommy at the chester (Sealand road) store was professional, spoke through different options that was available in what we wanted. He had so much time for us and did not make us feel rushed into making our decisions. We felt like we could have spoken to him for hours he made is feel that comfortable. Would highly recommend this store and Tommy if any is considering buying furniture/sofa from dfs. We will definitely be back for our next one in the furture

27 August 2026
Unprompted review
DFS Furniture - Chester logo

Reply from DFS Furniture - Chester

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Aaron was just fantastic

Aaron was just fantastic, so patient and helpful, nothing too much trouble.

26 August 2026
DFS Furniture - Chester logo

Reply from DFS Furniture - Chester

Hello,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Found exactly what we were looking for…

Found exactly what we were looking for and the staff member (Daniel) who assisted was extremely helpful. He advised on a variety of additional services, without any unwanted sales pressure and talked us through all the details along with answering all our questions - which all rounded up, made our visit, and subsequent purchase a pleasure.

26 August 2026
DFS Furniture - Chester logo

Reply from DFS Furniture - Chester

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Daniel.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Aaron was very helpful 👏 explained…

Aaron was very helpful 👏 explained everything to me about my sofa I picked ,so I was pleased with the out come ,

25 August 2026
DFS Furniture - Chester logo

Reply from DFS Furniture - Chester

Good Morning,

Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Aaron.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Double ender

Tommy was our sales representative. He was friendly, knowledgeable and a great new asset to DFS.

25 August 2026
DFS Furniture - Chester logo

Reply from DFS Furniture - Chester

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

staff were excellent and very…

The staff were excellent and very friendly let look around first before we made our minds up, the young lady we dealt with was excellent and very knowledgeable about your furniture the hole experience was great thanks very much.

24 August 2026
DFS Furniture - Chester logo

Reply from DFS Furniture - Chester

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Amazing service

Amazing service, Jay in the Chester store was brilliant, really helpful and friendly. Exceptional customer service and made us a lovely coffee and my little boy a hot chocolate which he loved 🥰

24 August 2026
DFS Furniture - Chester logo

Reply from DFS Furniture - Chester

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Helpful staff

Sales Rep Jay was very helpful and professional. She guided us through the buying process and provided all the information we needed.

24 August 2026
DFS Furniture - Chester logo

Reply from DFS Furniture - Chester

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

An absolute joy to visit DFS today

An absolute joy to visit DFS today. All the staff were so friendly and knowledgeable, there were no pressure sales. Our sales assistant Matt, was so helpful and informative of the sofa we chose,
that the sale went through effortlessly.

Thanks Matt & DFS
Regards Alan

23 August 2026
DFS Furniture - Chester logo

Reply from DFS Furniture - Chester

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

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