I used the live video call and chatted with Reece in Carlisle who showed me the sofas and swatches and prevented me needing to travel into store with my young family. He also helped me order the sofa... See more
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Robyn was an absolute gem, from start to finish, she was there for us but also let us have some space also, she related to us and was really helpful with us choosing our sofa for our new home, she is... See more
Company replied
From start to finish, Rachel was so kind and helpful, always checking in and doing her absolute best to get our sofa delivered as quickly as possible as we had a young baby at home! Also, the team... See more
Company replied
5 star experience today in Dfs Carlisle Lovely Rebecca offered us a warm drink and helped answer all our queries. Nice relaxed atmosphere and plenty of time given to make our minds up. Only one d... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Duke's Road, CA1 1JD, Carlisle, United Kingdom
- 0333 999 9813
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Was welcomed into the store by David…
Was welcomed into the store by David then left to browse for a good while. David came back over when we chose a sofa and was very helpful and clear when discussing everything. A very good experience overall.
11 August 2026
Reply from DFS Furniture - Carlisle
Hello Mark,
We're really grateful you shared this amazing 5* review. We are glad to hear that David helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Quick and seamless experience in store
Quick and seamless experience in store. Hopefully delivery will be as speedy. Can’t wait to revive our new furniture and relax in our summer house.
17 August 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
The sales assistant was very…
The sales assistant was very professional and polite, went through everything with us .
16 August 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
10 out of ten
16 August 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Very helpful and informative
Very helpful and informative. No pressure to buy and very relaxing situation altogether. In and out all sorted with a great buy in Less than 30 minutes. Definitely be back.
16 August 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Rhys was very helpful
Rhys was very helpful. Allowed us to take our time and talked us through the buying process clearly without any pressure.
16 August 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Really great services in choosing and…
Really great services in choosing and buying my new sofa. The Sales assistant was very knowledgeable and took time to explain everything carefully and review all the options. Would recommend.
14 August 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and friendly staff at the…
Very helpful and friendly staff at the Carlisle store. Would highly recommend.
13 August 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lady that helped us was brilliant
Lady that helped us was brilliant. I had a very specific style of sofa that I wanted and she showed me a few different options. Made our decision and it just went very smoothly. Hoping to get my sofa in 12 weeks!
14 August 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful staff
Very helpful staff, no hard sell, sensible advice, listened to what I wanted and found the right answer.
Reece was super approachable and patient, gave me time to think about what was right for me - thank you. This is the second generation of sofas I have bought from DFS and I will be back next time I need a refresh.
14 August 2026
Reply from DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for sharing your experience in our store with Reece. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
The staff were very accommodating and…
The staff were very accommodating and helpful Bethany couldn't have helped anymore if she tried
13 August 2026
Reply from DFS Furniture - Carlisle
Hello Graham,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Kind,helpful staff x
13 August 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The fact that the person who served me…
The fact that the person who served me was very knowledgeable and very polite. They made it easy to order the sofa we wanted.
3 August 2026
Reply from DFS Furniture - Carlisle
Hello Gemma,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Good customer service from start to…
Good customer service from start to finish by Jacob and Rees
12 August 2026
Reply from DFS Furniture - Carlisle
Hello Alex,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Friendly and helpful staff
Friendly and helpful staff, the sales person made us welcome they explained everything without any pressure..
11 August 2026
Reply from DFS Furniture - Carlisle
Hello Joe,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Good experience
Good experience, young man Jacob was very helpful, got what we wanted, very happy
11 August 2026
Reply from DFS Furniture - Carlisle
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Found exactly what we needed at a very…
Found exactly what we needed at a very reasonable price, assistant was most helpful while we took are time to make sure we hadn't just gone for something because it was just in stock.
4 August 2026
Reply from DFS Furniture - Carlisle
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
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