A friendly welcome and polite. What was impressive, the sales team introduced themselves, offered help if we needed them and left us to browse for a while. We didn't feel pressured or pushed, but when... See more
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Good location, plenty of parking, staff polite but not pushy, your left to wander without being bugged. Great selection, any questions were well answered, fiance products are very good, all in all a... See more
Company replied
Fantastic service from Sian at the Cannock store! We visited DFS today and were almost dreading entering the store due to the usual pressure selling of most furniture retailers. Our experience i... See more
Company replied
Excellent staff attention when needed, no pressure sales talk, allowed to look round furniture at leisure with no time limit. We stayed several hours trying out and making sure we were choosing the ri... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Watling Street, WS11 1SP, Cannock, United Kingdom
- 0333 999 9746
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Steve at cannock…
Steve at cannock dfs was brilliant explained everything clearly was a pleasure to buy from
14 July 2026
Reply from DFS Furniture - Cannock
Hello Janet,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent prompt service
Excellent prompt service, very pleasant, local and went through everything that was easy to understand.
12 July 2026
Reply from DFS Furniture - Cannock
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Ian was very helpful and kind nothing…
Ian was very helpful and kind nothing was too much for him
12 July 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Hassle free when viewing sofas
Hassle free when viewing sofas
Asked for tape measure asked if we could keep it with us to measure the size of the sofas was happy to oblige
Easy process buying the sofa
Helpful and discussed options
11 July 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Effortless ordering.
Easy to order our corner sofa, good choice of colours, easy to add on extras, everything was explained in great detail from start to finish. Hakeem made the process effortless.
11 July 2026
Reply from DFS Furniture - Cannock
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
First class service
Fantastic service from Steve at DfS Cannock. Comprehensive coverage of all information. Very friendly and approachable
11 July 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Great servuce
Lovely lady called Tracy dealt with us today, not pushy at all, gave comprehensive information wirh no hard sell, easy to purchase our new sofas without any pressure
10 July 2026
Reply from DFS Furniture - Cannock
Hello Samantha,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Happy customers
From entering the store we were greeted by friendly staff members who were at hand to answer any queries and very helpful once we decided what we wanted and fully explained the product and sales/delivery process.
9 July 2026
Reply from DFS Furniture - Cannock
Hello Ellen,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Jane was super positive and helpful and…
Jane was super positive and helpful and did not put any pressure on us. Really happy with the service.
8 July 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cannock
Hello Jacqui,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent service
7 July 2026
Reply from DFS Furniture - Cannock
Hello Penny,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The salesman named Steve was a very…
The salesman named Steve was a very good he didn't pressure us at just let us sort our own way and when we decided to purchase he cudnt have been more helpfull many thanks to him
6 July 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Steve.
Kind Regards,
Jordan
DFS Customer Support
Ian was really helpful
Ian was really helpful, also nice that the staff here don’t hound you as soon as you walk through the door and leave you to it until you are ready.
5 July 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Ian.
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great experience from start to finish. Julie was fantastic and explained everything in detail and made sure I understood the order. Great customer service and a lovely lady.
5 July 2026
Reply from DFS Furniture - Cannock
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Ian needs a raise
Ian was so very patient, knowledgeable and understanding with what we needed. We wasted hours of his day but he never complained. Eventually we found what we hope will be the perfect sofa. We’ve had a bad experience with DFS in the past, but took a chance on Ian’s advice. He couldn’t have made us feel more welcome and relaxed during the whole process.
4 July 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Brilliant Service
Ian was really helpful, the staff were caring and allowed you time to shop before coming over.
4 July 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cannock
Hello Paul,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great customer service and actually…
Great customer service and actually listened to what we wanted. Thank you George
3 July 2026
Reply from DFS Furniture - Cannock
Hello Sally,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Hassle free
Very knowledgeable and able to answer all our questions … didn’t follow us around just let us know they were available if we needed them … found sofa we liked and was ordered and sorted very quickly … overall a hassle free friendly experience
3 July 2026
Reply from DFS Furniture - Cannock
Hello Natalie,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Really nice showroom with staff who…
Really nice showroom with staff who were friendly and helpful. Never felt pushed into making a purchase but had everything explained clearly.
2 July 2026
Reply from DFS Furniture - Cannock
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
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