We had a really great experience at DFS and wanted to give a special mention to Martin, who helped us purchase our new sofa. Martin was friendly, knowledgeable and genuinely helpful from start to fin... See more
Company replied
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See what reviewers are saying
We were greeted as soon as we walked in and given plenty of time to browse before we wanted to speak to someone about our purchase! The manager we initially spoke to was so lovely and gave us lots of... See more
We had a fantastic experience sofa shopping today, and a huge thank you to Gary for being so helpful throughout. Gary was incredibly friendly, patient and knowledgeable. He took the time to liste... See more
Company replied
Amazing, honest and clear customer service. No pressure and lots of helpful advice given throughout. Enabled my partner and I to make a well informed comfortable decision for the social centre piece o... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
442 Newmarket Road, CB5 8JL, Cambridge, United Kingdom
- 0333 999 9817
4.9
Excellent
4K reviews
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Reply from DFS Furniture - Cambridge
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cambridge
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Sales rep
The sales rep Gaz was absolutely wonderful, he was very patient and helpful. We visited 4 times before we made our final choice. He was very helpful and understanding and made things very easy for us. We was able to order and get out sofa quick as well. 12days wait
8 May 2026
Reply from DFS Furniture - Cambridge
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The team was welcome and offered a lot…
The team was welcome and offered a lot of help , the adviced me on bringing a floor plan and to do a bit of measurements on some areas so that they can help me get something that is perfect for my home. When I went back the second time with everything that they had requested as my lounge has a funny shape we sat down and played around with plan putting bits of the sofas to create the look I wanted. They were really patient with me and took time to explain everything .
11 May 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Fantastic sofas to pick from but one…
Fantastic sofas to pick from but one stood out the most so we purchase it. So comfortable plus advantages of having a full double bed
12 May 2026
Reply from DFS Furniture - Cambridge
Good morning Jeanette,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great range in store
Great range in store, lots of bargain prices and fantastic customer service.
11 May 2026
Reply from DFS Furniture - Cambridge
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
I was welcomed by a smile and an offer…
I was welcomed by a smile and an offer of a beverage, Gary Scot my salesman was very knowledgeable about the sofas inside and out and helped me find the right sofa for me.
11 May 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Cambridge
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We visited DFS store in Cambridge
We visited DFS store in Cambridge, and our costumer service experience was excellent. Martin and the rest of the team helped us choose the right sofa, that meets our specific needs, and helped us make the right choice.
10 May 2026
Reply from DFS Furniture - Cambridge
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Brilliant service
The two members of staff I spoke to whilst planning and purchasing my sofa were pleasant, polite, informative, and helpful.
10 May 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Felt very difficult to obtain a discount
9 May 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We do greatly appreciate you placing an order with DFS . We are afraid in regards to discounts this is not something DFS offers as we do like to treat all customers fairly, offering the same prices online, in-store and over the phone.
Kind Regards,
Lorraine A
DFS Central Customer Support
We had a very positive experience…
We had a very positive experience purchasing a new sofa at DFS. There was a wide variety of options available, making it easy to find exactly what we wanted. Martin, our store assistant, was patient, friendly, and helpful throughout the process. Even down to refreshments. We would certainly return to DFS if we need additional furniture in the future.
9 May 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Nice experience today
Nice experience today. Very unpressured experience which used to put me off with sofa showrooms. The guy was really nice to chat to, literally no hard selling but his personality and information actually made my decision to buy rather than the usual ‘think about it’. Very pleasantly surprised. Oh, and well chuffed with the sofa and the price (Bought the Orca corner)
7 May 2026
Reply from DFS Furniture - Cambridge
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cambridge
Good morning Pauline,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful and friendly staff
4 May 2026
Reply from DFS Furniture - Cambridge
Good afternoon Cheryl,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Cambridge
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cambridge
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Was able to browse in comfort without
Was able to browse in comfort without any pressure but staff always available for questions. Lovely hot chocolate too
3 May 2026
Reply from DFS Furniture - Cambridge
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Very pleasant
Very pleasant, knowledgeable and attentive staff. No pushy sales pitches and the staff allowed me to wonder around the store without being followed by someone trying to make a sale.
2 May 2026
Reply from DFS Furniture - Cambridge
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
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