So I had dealings with Jaz and then Sophie. Excellent service from both. Very efficient, friendly and explained all the possible options available to me. Didn't rush me. Offered me drinks before we st... See more
Company replied
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See what reviewers are saying
I have received an exceptional service from Rash in Brent Cross to select my Sofa . He was very helpful with the right advised in relation to the measument etc. I am extremely happy with the service h... See more
Company replied
Alona was so patient. I was back and forth on 2 different sofas and she moved cushions all around and different swatches. Just an all around good experience
Company replied
The advisor that helped me today was excellent, in my view she went above and beyond with her customer service. Her knowledge and experience shone through when dealing with me.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Tilling Road, Brent Cross Shopping Park, NW2 1LS, London, United Kingdom
- 0333 999 9804
4.8
Excellent
4K reviews
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Fantastic service by Daniaa
Fantastic service by Daniaa, really composed, made me and my wife feel are ease, no pressure and the process just felt so natural.
Thank you
2 August 2026
Reply from DFS Furniture - Brent Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great experience with DFS and the…
Great experience with DFS and the furniture shop. The service was excellent, and a special mention to Rash, who was fantastic to deal with. He was friendly, helpful, and knowledgeable, making the whole process easy and enjoyable. Highly recommend!
1 August 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Helpful member of staff
30 July 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
The salesman explained everything well…
The salesman explained everything well and made some useful suggestions
25 July 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
very helpful staff
We went to buy new chairs for our dining table and the very helpful staff took us through all the options and availability making it a very smooth experience.
28 July 2026
Reply from DFS Furniture - Brent Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Brent Cross
Hello Obi,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
All good for the services
19 July 2026
Reply from DFS Furniture - Brent Cross
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Staff really helpful
Jade was extremely helpful and provided a lot of useful information
24 July 2026
Reply from DFS Furniture - Brent Cross
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Kealan made the whole shopping…
Kealan made the whole shopping experience a 10/10. Friendly, helpful, and knowledgeable throughout. Excellent customer service and a real credit to the team. Thank you!
24 July 2026
Reply from DFS Furniture - Brent Cross
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Kealan.
Kind Regards,
Jordan
DFS Customer Support
Customer rep was excellent.
22 July 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Relaxed shopping experience
Sabina approached nice smile and offered to help. Showed us a verity of sofas in texture we wanted answered all our questions seeked help when needed. Came away with perfect sofa.
21 July 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great service
Great service. Came in knowing what I was looking for and service was helpful and efficient.
21 July 2026
Reply from DFS Furniture - Brent Cross
Hello Jason,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Please when your man driving my sofa ,I…
Please when your man driving my sofa ,I would like to take their shoes off, due to my wife being very uncomfortable people entire to house with shoes, she get extremely upset, just reminded your men's Please, let me know
Thanks,
8 July 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. I am really sorry to hear this and I appreciate you letting us know. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
She was very helpful and nice
18 July 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The store assistant (Jas) was very…
The store assistant (Jas) was very patient with me & took the time to answer all of my questions. She made sure I understood everything. Jas was thorough & well informed, also generally friendly. She made my store experience a great one.
13 July 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The lovely lady who served my talked me…
The lovely lady who served my talked me through everything. Helped me with what I needed to know. Smiling away as we speak. You should be proud to have her in your team
12 July 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
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