Fantastic customer service the moment we walked through the door, Imran and Jimmy helped us from start to finish. Very knowledgable and patient which was fantastic to see as we did take some time to c... See more
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Yes we did 👍🏽 purchase a sofa... thanks to Bal at the Birmingham branch ... highly recommended with his sales experience & lovely hospitality like we were on hoilday lol ... excellent product knowle... See more
Company replied
We received excellent customer service from Imran. He was friendly, helpful and knowledgeable and we were very happy with the service we received. However, I didn’t like being pressured into donat... See more
Company replied
I had a very good experience at your Birmingham store. I was shown options in sofa beds and was given information about colours and materials. I purchased a sofa bed using the 4 year 0% and the Ag... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
John Kempe Way, B12 0HU, Birmingham, United Kingdom
- 0333 999 9782
4.9
Excellent
5K reviews
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Reply from DFS Furniture - Birmingham
Hello Paul,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The costumer service was amazing- the…
The costumer service was amazing- the girl that helped us was very patient and polite as well helpful, making the whole process nice and easy.
30 June 2026
Reply from DFS Furniture - Birmingham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Birmingham
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
I had an outstanding customer service…
I had an outstanding customer service experience thanks to the lovely lady who assisted me. She was warm, professional, patient, and genuinely caring throughout our interaction. She took the time to listen to my needs, answered all my questions clearly, and went above and beyond to make sure I was completely satisfied.
It’s rare to come across someone who is so dedicated to providing excellent service with such a positive attitude. She made the whole experience smooth, pleasant, and stress-free. Her kindness and professionalism truly stood out, and she is a real credit to the company.
Thank you for such exceptional service. I really appreciate the care and effort you put into helping me, and I hope your excellent work is recognised.
29 June 2026
Reply from DFS Furniture - Birmingham
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Birmingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent service
Excellent service we felt we had time to decide and was given lots of advice and options. Lovely lady who was new who was brilliant helping us decide
27 June 2026
Reply from DFS Furniture - Birmingham
Hello Sharon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Delivery men fast and efficient done…
Delivery men fast and efficient done the job so quick we’ll happy would not hesitate to use again.
20 June 2026
Reply from DFS Furniture - Birmingham
Good Morning,
Thank you for sharing your 5* review and that our drivers met your expectations! We hope you love your new furniture
Kind Regards,
Jordan
DFS Central Customer Support
Jimmy did an amazing job looking my…
Jimmy did an amazing job looking my after us and ensuring we understood exactly what we were buying and that it was right for us. From greeting us into the store to the purchase it was a great service.
27 June 2026
Reply from DFS Furniture - Birmingham
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Jimmy.
Kind Regards,
Jordan
DFS Customer Support
Quick, helpful and great variety.
We attended the Birmingham branch. Sandra was extremely helpful and patient, especially as we had our 5 year old with us. We were only disappointed we couldn't come back to complete the purchase through Sandra. Summah and Anwar were great. We got to the store at 7.30pm and they were patient and helpful in completing the purchase for us. It was quick and easy and we're looking forward to having our 3rd DFS sofas in our home. The range and styles are varied and suited to a wide range of customers.
24 June 2026
Reply from DFS Furniture - Birmingham
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sandra, Summah and Anwar met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Jimmy was great
Jimmy was great, super helpful and his advice was spot on. Made the experience so much easier and simple. Good conversation and very knowledgable.
25 June 2026
Reply from DFS Furniture - Birmingham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service in store
Great service in store, awaiting sofa delivery so will update after.
21 June 2026
Reply from DFS Furniture - Birmingham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Saira is amazing and was very helpful…
Saira is amazing and was very helpful would definitely recommend her she got me a fab deal!
24 June 2026
Reply from DFS Furniture - Birmingham
Hello Laura,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
I was very happy with my shopping with…
I was very happy with my shopping with you. Everything was perfect.
24 June 2026
Reply from DFS Furniture - Birmingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Friendly, knowledgeable and helpful
Friendly, knowledgeable and helpful staff without the sales pressure.
21 June 2026
Reply from DFS Furniture - Birmingham
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
The whole experience was easy from…
The whole experience was easy from start to finish. It did help that we knew what we wanted when we walked in, but it didn;t stop up from having one last reassuring look around, actively encouraged by our sales guide. After this the order process went smoothly, and whilst quoting an outline delivery period, said they would look to improve. Great experience all round.
21 June 2026
Reply from DFS Furniture - Birmingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Birmingham
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Got a brilliant set of sofas right colour scheme on a clearance deal and got further discount from the Birmingham store I would like to give Sandra a mention she was absolutley fantastic
It's coming home it's coming home my brand new sofas are coming home.
20 June 2026
Reply from DFS Furniture - Birmingham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Our experience was great
My experience was great.Your colleague, her name Summer has a very nice professional sales capacity to navigate through your furnitures.We buy because of her advise to fit our choice and budget.Thank you Summer.
17 June 2026
Reply from DFS Furniture - Birmingham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Iram was very helpful thank you for…
Iram was very helpful thank you for your Assistance would definitely recommend being served by her.
17 June 2026
Reply from DFS Furniture - Birmingham
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Great Service Today with Sara
We purchased a new sofa and footstool today from DFS and just wanted to say how professional and friendly Sara was in dealing with our purchase. She was very attentive and answered all of our questions and we left as 2 very happy customers. Well done!
17 June 2026
Reply from DFS Furniture - Birmingham
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
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