Noah fully explained the arrangements in great detail and he was able to match our dream sofa style. His customer service skills are exceptional and he went above and beyond over a 2 day period
Company replied
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See what reviewers are saying
It was very good, there were choices of sofas and customer service adviser Moin was really great, he explained everything even show us how to take care of our sofa, one of the thing I liked you got ti... See more
Company replied
We had the pleasure of being served by Izzath at your Beckton branch today. Izzath listened to our needs and ideas Made suggestions and recommendations. He was very professional and friendly we did... See more
Company replied
The salesman was very friendly and wasn't pushy for a sale at all .we were offered refreshments while we spoke about our different options .Once we decided on the furniture we wanted the salesman... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Claps Gate Lane, E6 6LH, London, United Kingdom
- 0333 999 9789
4.8
Excellent
4K reviews
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Noah was pleasant to talk to
Noah was pleasant to talk to. Not pushing me to buy but allowed me to find a piece i like first then discuss the terms.
21 June 2026
Reply from DFS Furniture - Beckton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The member of staff that was dealing…
The member of staff that was dealing with our enquiry was incredibly knowledgeable on the products, friendly, complimentary and very helpful with our sofa buying needs.
20 June 2026
Reply from DFS Furniture - Beckton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The overall experience was beamamused…
The overall experience was beamamused by a colleague when I visited firstly in the evening off 18.06.26 at around 4pm to 6 pm by a member of staff who was saying and asking me repeatedly that If I have had an reviews of my finances done prior to coming to DFS show room beackton the decision to go back on the 19th after my sister was with me and we decided to go ahead with the offers by an wonderful managers off DFS personally I'm overwhelmd by the customers services sales person, but knowing that I have a options to go and get my items is welcomed by me d.ahmed and my sister.
19 June 2026
Reply from DFS Furniture - Beckton
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Beckton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The worker's we meet attended to us…
The worker's we meet attended to us very well. They explained Everything to us in details
19 June 2026
Reply from DFS Furniture - Beckton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Beckton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The customer service was very poor
The customer service was very poor. I waited more than 4 1/2 hour. It was me my wife a three years boy. He was very hungry after he started to cry.
End of the day the result was finance did not go through. On my view, if you ask me, I think you need to sharpen your stuff
1. The hospitality was excellent
2. Customer service was excellent
3. But after all the paperwork done leaving the customer waiting for hours do you think it is appropriate yet?
In my opinion, what the customer need is no wasting time time is precious. I think you need to reshuffle the stuff, then it is totally up to you thanks. Kind regards.
19 June 2026
Reply from DFS Furniture - Beckton
HI Salim,
Here at DFS we use trusted 3rd party finance companies who use the information you provide us at the point of sale, to make a decision on whether you are accepted or not. This decision is not made by DFS and we offer our sincere apologies that you are unhappy with the decision made.
Kind Regards,
Vanessa
DFS Customer Support
The staff was really helpful and…
The staff was really helpful and explained everything. Good customer service
11 June 2026
Reply from DFS Furniture - Beckton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Mustak was a tremendous help!
Mustak was a tremendous help! Despite it being very busy for a Sunday he was able to help my mother and I review various bed options and even went out of his way to double checked measurements and mechanics to ensure we were comfortable with our final bed choice.
He was very thorough, kind and a big big help in making the experience feel less daunting because let’s face it furniture shopping can be a huge expense and you don’t want to get anything wrong.
Thank you so much Mustak :)
2 May 2026
Unprompted review
Reply from DFS Furniture - Beckton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Beckton
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Wonderful Not just buy sofa it is a greater experience that fulfill all needs
Moin have Wonderful customer service. Skill to us the customer, Very polite very knowledgeable of everything, he make it to be a great experience caring for all our needs. Thank you Moin
16 June 2026
Reply from DFS Furniture - Beckton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Staff member Mustak 10/10
The staff member Mustak at Beckton made us feel very welcome and explained everything so well. We appreciated his help very much. Lovely guy.
We were torn between 2 sofas…. Fabric or leather… he explained how we can maintain and look after them and made us realise what suited us best.
13 June 2026
Reply from DFS Furniture - Beckton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards
Vanessa
DFS Customer Support
We had a great experience at DFS store…
We had a great experience at DFS store in Beckton as we had gone to choose our sofas. The assistant Kumar who helped us choose and buy the sofa went above and beyond to ensure we made the right choice according to our requirements. He was very kind and helpful and knowledgeable and in the end we left very happy with our purchase! Thanks Kumar!
7 June 2026
Reply from DFS Furniture - Beckton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Beckton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The service was very good staff helpful…
The service was very good staff helpful and friendly
14 June 2026
Reply from DFS Furniture - Beckton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Absolutely amazing customer service.
I recently purchased a sofa from DFS and had a fantastic experience. The customer service agent, Ebu, was absolutely brilliant. He was knowledgeable, professional, and took the time to answer all of my questions. His expertise and friendly approach made the whole process smooth and enjoyable. Thanks to Ebu’s excellent service, my experience was outstanding from start to finish. I would highly recommend DFS and greatly appreciate the exceptional customer care provided by Ebu.
13 June 2026
Reply from DFS Furniture - Beckton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The customer service by Moin was…
The customer service by Moin was amazing, very friendly and understanding.
12 June 2026
Reply from DFS Furniture - Beckton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Friendly and Helpful Staff
The staff were incredibly helpful in letting us know when to fluff the pillows and the best way to maintain the quality of the sofa we bought, and were also very friendly.
5 June 2026
Reply from DFS Furniture - Beckton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Beckton
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Good service
Service was very good and staff is so cooperative.gave us enough time to think and make decision to choos the right sofa for our place. Help us a lot .
9 June 2026
Reply from DFS Furniture - Beckton
Hello Damanjeet,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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