DFS Furniture - Beckton Reviews 

From the time i entered the store i was made welcome by the sales assistance.
I knew what I wanted to buy but the preservation of the chair was properly explained.
The staff who attended to me was very professional and knowledgeable.
The name of the staff is Mow.
I visited DFS Beckton on the 10/07/2026.
My name is Mauton Agosa.

No upfront depozit, no hassle, ery friendly staff

Staff called kashish was so helpful i live on the 8th floor and no other staff told me I can have a removable hand on the sofa to have the best possible sofa of my choice! She helped and and was the first to relate this information to me!

kumar really helped us alot, amazing service

My wife and I were the first customers this morning. Ibrahim let us in early because we arrived 10 minutes before opening time. His service was exceptional. We were really pleased with his help, and he assisted us in choosing the perfect dining table.

Moon from DFS Beckton was really helpful and gave us all the information and guidance we needed. Excellent service!

Muktar is very helpful and kind. Walked us through everything we needed and answered all the questions we had. He made us feel very welcome. Will definitely be coming back

Excellent. Kash was very good. She was very helpful

When i went in dfs Beckton to buy sofa at the beginning there was staff coming up to me and asking if I need help after while when I found the right sofa and needed help there wasn't anyone around. I had to go around to find someone who come to help us after an hour later.

Customer service advisor Salman was great, he was very helpful- he answered my questions & gave me all the information I needed.
The manager was very friendly & helpful too

Nice Coustomer service

Kumar was very personable and excellent in handling all our questions from the moment we walked in to completing our order.

very good he was very appreciative good customer service

Noah provided excellent service throughout our visit. He was knowledgeable, courteous, patient, and offered great advice without any pressure. He even made us hot chocolate, which was a lovely touch. The entire purchasing process was smooth, straightforward, and enjoyable. We would highly recommend Noah to anyone looking for outstanding customer service.

Salman the sales assistant was very helpful and informative.

DO NOT BUY SOFA CARE INSURANCE.

A Dfs technician visited my home to inspect my sofa and confirmed that the damaged seat could be replaced and that he will order that in for me. Based on this, Ive been waiting for the replacement. He told me it would take 2-3weeks for the part to be delivered and to then give him a call so he can come fix it. However, it has now been over a month since the inspection, and I have received no update or replacement. When I contacted DFS for an update, I was told that the peeling on the sofa was "built up over the years," implying that the damage may not be covered. This directly contradicts what your own technician told me during the inspection.
This is Absoloutely pathetic and dissapointing!
Not once have I needed to write a claim because I have taken care of my sofa exactly how I’ve been told by the sales man during the sale.
I have even told your technician Toni
I would need another box of care kit as I have ran out. The seat has got clothing dye on it and it’s very obvious. If he couldn’t fix it then why would he then say to me he will ordering a replacement and basically make me wait for over a month for me to get told it won’t be replaced. I will be taking this further because this is absolutely time wasting and lying to your customers.
I’ve had their sofa for 4 years. And this is how they treat their customers. Don’t fall for their “sofa care plan”

We was left to wander around the store and look at what we wanted without a salesman or women harasing us or tell us what we want... a gentle polite approach was made and the salesman took the time to explain everything to us we are happy with the service received

Great service in store, lovely salesman very knowledgeable, explained everything well , really nice guy

I was taken care of by Kumar.
He was very knowledgeable about the sofas that I was interested in. I would definitely recommend Beckton store.