DFS Furniture - Ashford Reviews 

We went into store after originally seeing a sofa we were considering buying online. We only wanted to sit on it to test out its comfort, but instead we were pounced on by a member of staff who had us walking around the showroom, comparing other sofas and making us feel like we were better to order via the store.

The reality is prices are the same regardless of whether you order from the showroom or your lounge. I am thankful we didn’t bow to pressure as we actually built our own sofa to fit the space.

As we left the salesman shamelessly plugged a hyperlink which he said would guarantee his commission if we bought our furniture from it. I get people must make a living, but he clearly only cared about that.

I rang up the sales team and they weren’t pushy - asking me to email or ring back when I had the correct details and just generally leaving me to it, which I prefer. People should be allowed to browse without feeling the need to buy there and then.

Excellent customer service. Couldn’t have done anything more to help. I left with a great bargain.

Salesman. Freddie. Was excellent, new his job inside and out, didn’t pressure us in to buying anything we didn’t want, knew all about the products. Very good experience.

I came in with a specific idea in mind and the member of staff - Freddie was very helpful in showing us suitable styles and what colour swatches you had. I do find the colour range rather limited and I do understand that people want neutral to go with everything but it can be boring. Freddie managed to find me a sofa that fitted my height, was comfortable and came in red. Very pleased with my purchase. Freddie also explained all we needed to know about fabric care in case of spills etc. 10 out of 10 service

Charlie the salesman was excellent, he had great product knowledge and made the whole purchase process easy, he was polite friendly and a pleasure to deal with

Went to dfs today staff and service while in the shop at Ashford are excellent been in there few times now I would recommend them

All dealt with in a professional way. Very nice man. Product was great.

Very good setvice, but when offered a drink, water was given from a tap and did say they did have bottle water in a fridge. Why was this not given. We do not drink tap.
Other than this the service and knowledge was fab. Well done.

Lovely friendly guy, perfect salesman was very helpful from start to finish.
If the company had a showroom full of Freddie’s they would do a roaring trade well done dfs

Lady was really friendly, and knowledgeable. When she was available which took some time. Clearly a busy Sunday morning. Process is a little lengthy you have to see 2 colleagues.
Both however were super friendly didn’t pressure us, and were super relaxed with our 2 very excited children.

Charlie was a lovely man, he was very polite and very knowledgeable about every question we asked. He was a true gentleman and a great asset to the team.

Good price, nice showroom, great staff

Lots of options, helpful staff, easy to purchase

Emily was excellent, helpful and knowledgeable but not pushy

We received excellent service. Very helpful, without being pushy. Explained everything in a friendly, informative manner. Made the whole experience easy. Thank you.

I met Mr. Freddie who was extremely helpful and very welcoming. He is expert in what he does, and actually came up with great ideas and solutions. Really pleased with his service and professionalism!

Friendly member of staff who told us of all options and services and left us to make the decision of which products we wanted with no added pressure to up sell

The customer service assistant was kind, pleasant and very helpful. I would defiantly consider buying from here again.