Excellent customer service from Callum, he put us at ease and explained everything very thoroughly. We were unsure whether to buy from Next or DFS, but Callum was so reassuring we decided to go with y... See more
Location
Switch locationAintree Way, Racecourse Retail Park Unit 11, L9 5AN Liverpool, GB
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See what reviewers are saying
We were served today by Callum the sales guy at Aintree-who was happy to demonstrate the product that we were interested in .He was very polite and helpful great customer service .Would return to thi... See more
Company replied
The person who helped us was extremely helpful & knowledgable when helping us pick the right sofa for us. She explained everything in detail around the finance options available to us and all other ad... See more
Company replied
I’ve used DFS a few times and I’m always happy with the service and the quality of the furniture which has always been sofas and armchairs Sarah at Aintree was very welcoming and friendly and she ga... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Aintree Way, Racecourse Retail Park Unit 11, L9 5AN, Liverpool, United Kingdom
- 0333 999 9846
4.9
Excellent
4K reviews
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Excellent customer service
Celine, the advisor, was very pleasant, helpful, and welcoming. She tailored to all the requirements I was looking for, and provided excellent customer service. She explained in detail the benefits of taking the 5 year fabric care package, and the coverage of the 15 year guarantee. A valued member of staff, 5 stars for service well deserved *****. Thank you, Celine :)
I am a returning customer to DFS, and find the quality of the sofa's to be of an excellent standard. The sofas are tailor made and provide so many additional options for each suite. This is a bonus as you can get the exact look and comfort you are looking for (e.g. choices in fabric colour, fabric type, feet colour, cushion filling, easy glide feet for ease of movement etc.). I rate this store 5 stars *****.
8 August 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great help in finding my perfect sofa
Great help in finding my perfect sofa. Explained everything throughout really friendly and professional Callum went above and beyond
8 August 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Quick and easy to purchase and Matt…
Quick and easy to purchase and Matt gave some great advice
8 August 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Richard was really helpful and it was…
Richard was really helpful and it was great to get everything sorted out in one trip.
8 August 2026
Reply from DFS Furniture - Aintree
Hello Colin,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great experience and Jack was amazing…
Great experience and Jack was amazing explaining the process. Mum looking forward to when her sofa is delivered.
7 August 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience
Richard was very helpful, extremely knowledgeable and easy to deal with. Thanks for your help and for making the experience so easy for us both
7 August 2026
Reply from DFS Furniture - Aintree
Hello Jack,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Great service.…
Great choice of sofas got exactly what I wanted.Sarah was such a help, explained everything and answered all my questions .
6 August 2026
Reply from DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Aintree
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Celine helped me with buying my new…
Celine helped me with buying my new sofa and was very helpful and friendly and explained everything
6 August 2026
Reply from DFS Furniture - Aintree
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Celine.
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service . Helped a lot. Very good products
4 August 2026
Reply from DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Sales assistant was super!
Sales assistant very helpful and sincere. She really supported me in choosing the right style and material to suit my room.
27 July 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
We had amazing customer service with…
We had amazing customer service with Matt, he explained everything thoroughly and in detail he is a credit to the company.
3 August 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
What a fabulous stress free experience
What a fabulous stress free experience, from
Start to finish everything was relaxed, fully explained and easy
2 August 2026
Reply from DFS Furniture - Aintree
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Friendly staff went through all the…
Friendly staff went through all the options before I made my purchase.
2 August 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
There was a blond young lady at DFS she…
There was a blond young lady at DFS she was really nice and helpful will look for er again shes very good at her job
2 August 2026
Reply from DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Great experience
Quick and easy transaction, friendly staff and overall great experience
2 August 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Great service
1 August 2026
Reply from DFS Furniture - Aintree
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The staff were both extremely helpful…
The staff were both extremely helpful and friendly which made the experience great as well as fantastically easy.
1 August 2026
Reply from DFS Furniture - Aintree
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
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