Many years ago I purchased a Dexam bowl with supermarket shopping. It has served me well; proved robust and lasted well and still going strong. For this reason I wanted to purchase a set but the super... See more
Company replied
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Review summary
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I was looking for new oven gauntlets. I had originally ordered these items on Amazon, but after they completely messed the order up, I cancelled it. I ordered directly from the Dexam site and found th... See more
Company replied
Bought a wok lid from Dexham. Excellent service. Exactly what I was looking for and it arrive the NEXT day!!! Defo recommend this company.
Company replied
Really quick and efficient delivery . Items are as described and lovely large tea towels . Very impressed
Company replied
Company details
Written by the company
Dexam – Innovative Kitchenware Since 1957 For over 65 years, Dexam has been trusted by home cooks and professional chefs alike for quality kitchenware that blends tradition with innovation. Based in the UK, we specialise in premium cookware, bakeware, tableware, kitchen textiles, and accessories. Discover exclusive collections including Sintra, CellarDine, Supreme, and iconic collaborations with RHS, Kellogg’s, and School of Wok. Whether you're preparing everyday meals or entertaining guests, our products are designed to make cooking a joy. Proudly serving retailers and customers who value style, function, and lasting quality.
Contact info
Holmbush Industrial Estate, GU29 9HX, Midhurst, United Kingdom
- cs@dexam.co.uk
- www.dexam.co.uk
4.7
Excellent
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service
Excellent service, spotted I had made two orders on the same day, phoned to check what I wanted, then combined and refunded excess postage
14 October 2025
Reply from Dexam
Thank you for your feedback — If you need anything else, please don’t hesitate to get in touch.
Fine.
Items ordered are of good quality and as described. They were also sent very quickly.
13 October 2025
Reply from Dexam
Thank you for your review — we're pleased the items met your expectations and arrived quickly. If you need any further assistance, we're here to help.
Reply from Dexam
Thank you for the great feedback — we're glad ordering was easy, communication clear, and delivery timely. If you need anything else, please let us know.
New customer. Extremely impressed.
Great prices. Quick delivery. Top quality product.
25 September 2025
Reply from Dexam
Hi Chris, Thank you so much for your fantastic review — we’re thrilled to hear you’re extremely impressed! It’s great to know. Your feedback means a lot to the team.
These are my 3rd pair of Dexam oven…
These are my 3rd pair of Dexam oven gloves over the past years ⭐️
29 September 2025
Reply from Dexam
Hello Linda, Thank you so much for your continued loyalty — we’re honoured these are your third pair of Dexam oven gloves. It’s wonderful to hear.
Quick answer to an online query and…
Quick answer to an online query and very quick delivery after placing an order.
22 September 2025
Reply from Dexam
Thanks for the great feedback — we’re glad our quick responses and fast delivery hit the mark.
Cute designs and good cleaning cloths
Cute designs and good cleaning cloths. Makes me smile every time I do the washing up now.
17 September 2025
Reply from Dexam
Hey Andrea, we're so glad you love them and that they make you smile.
Recycled Glass for Glasses
Wine glasses arrived very promptly and were very well wrapped. Look identical to the photo on the internet. Happy with the product and already in use!
23 September 2025
Reply from Dexam
We're delighted you love your glasses. Cheers!
Reply from Dexam
Thank you for sharing your positive experience.
Reply from Dexam
We're glad you're happy with your purchase. Thank you
Kept me updated and got products when…
Kept me updated and got products when said I would
28 August 2025
Reply from Dexam
We're glad you're happy with your purchase. Thank you
Fantastic speedy service from Dexam
Fantastic speedy service from Dexam, great products. I previously purchased a Dexam teatowel (ferns) from a store. I found its drying qualities excellent, it washes well and looks great in my kitchen. For these reasons when I wanted another effective teatowel (let's be honest, not all teatowels are equal) this ws my obvious choice. I've also purchase an apron in the ferns fabric and a double ended oven glove for my twin who is in dire need of a new set!
3 September 2025
Unprompted review
Reply from Dexam
We're glad you're happy with your purchases. Thank you
Good quality products,easy to order and…
Good quality products,easy to order and pay for, delivery on time
26 August 2025
Reply from Dexam
Thank you for leaving us a review, Janice, we're happy to hear you're pleased with your products and the service you received!
After sales service is excellent
Regrettably, I purchased the Dexam wok on August 7th, 2025, and have only used it fewer than 10 times. To my dismay, the coating has been damaged, despite my certainty that I did not scratch it. I expressed my disappointment by emailing customer service, but unfortunately, I have not received a response. Is this how a responsible company should behave?
Update (29Aug): The CS has contacted with me finally and started investigating the issue. They sent me a new replacement and I would like to say thanks to CS (Tom and Donna) because they provided an excellent after-sale service. Even I bought a defected product, Dexam's CS is excellent and professional.
18 August 2025
Unprompted review
Reply from Dexam
I'm really sorry to hear you've had issues with the product you purchased - please can you send details of the product issue to cs@dexam.co.uk and someone will get back to you as soon as possible. Thank you
Excellent Product
Great product for a large busy kitchen. Excellent price. website easy to use and delivery v prompt
13 August 2025
Reply from Dexam
Thank you so much for taking the time to leave us a review, Linda! Delighted to hear you're enjoying your new dishes.
Reply from Dexam
Thank you, Lynne! Really grateful to you for leaving us a review, and so happy to hear you're pleased with your shopping experience with Dexam :-)
Fantastic quality
Fantastic quality! Very accessible website and exceptional efficiency in sending the items.
8 August 2025
Reply from Dexam
Thank you so much, Christina, for such a fabulous review! We work hard to ensure all areas of Dexam delight our customers, so we're very happy to read your message.
Excellent products that arrived very…
Excellent products that arrived very quickly and well wrapped.
6 August 2025
Reply from Dexam
Thanks for taking the time to leave us a review, Hayley! Delighted to hear you're happy with the products and packaging.
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