Very helpful Customer Service @ LoveShopDirect both generally and also with ref to dpd delivery. The first delivery (Abhishek) 15 June 2026 ORDER DV-0030332: Product left outside of main entra... See more
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I ordered a fan, which is brilliant and very stylish. Very low noise and like the way you can set the different rotation. It's just what I needed for this warm weather we're having. Quick ser... See more
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Got the Devola aircon unit for my house during this heat wave and like Jesus himself it was a god send! Especially with young children in this heat, it’s been quite literally life changing as our hous... See more
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This is the second one of these panel heaters I've bought. The first one lasted a good while, but the heating element eventually gave up, which isn't unusual after a few years of constant use. This on... See more
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Company details
About Devola
Written by the company
Devola is your one-stop shop for all your home heating, cooling and ventilation needs.
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for a portable air conditioning unit or dehumidifier to keep you cool in the summer, or a heater for those cold winter nights, we have a great range of products for your home or business.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Contact info
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, United Kingdom
- 0800 043 4243
- sales@devola.co.uk
- www.devola.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Reply from Devola
Hi Ellie,
We're happy to hear you were pleased with the speed of the service and the quality of the product. Thank you for taking the time to share your feedback 🚀
Best wishes,
Elise
Fast delivery and very helpful
Fast delivery and very helpful. Great quality, good price and high quality. Love it, just waiting to buy another one for my mum as well.
26 May 2026
Reply from Devola
Hi,
It's wonderful to hear you were happy with the delivery, service and product quality. We're especially pleased to know you found it good value for money and that you're already considering purchasing another one for your mum. Thank you for your kind feedback and support 😊💙
Best wishes,
Elise
Purchasing & using website was great
Purchasing & using website was great, but came with no instructions on how to fit together!! Thank goodness for YouTube. Managed to fix together to enable us to return a large item.
26 May 2026
Reply from Devola
Hi Brenda,
We're pleased to hear you found the website easy to use and the purchasing process straightforward. We're sorry to hear the assembly instructions weren't included, and we understand how frustrating that must have been. It's great to know you were able to find a solution and get everything set up with the help of YouTube. We appreciate your feedback and will pass your comments on to the relevant team 🛠️
Best wishes,
Elise
Over a week later and hasn't arrived.
Hasn't arrived.
I ordered an air conditioner on Monday 25th May for next day delivery. On Wednesday 3rd June, a week and a half later it has still not arrived.
A truck did come on Wednesday 27th, they said my air conditioner wasn't on it. Now, according to the Devola on line chat, the couriers say they delivered it on the the Thursday. They did not.
Devola have stolen £249.99 from me and won't do anything about it
26 May 2026
Reply from Devola
Hi Sam,
We're sorry to hear about the issues you've experienced with your delivery. From the information available to us, the parcel has been marked as delivered by the courier. However, as you've advised that you have not received it, we immediately raised an investigation with the courier and informed you that this was being actively looked into.
We'd like to reassure you that we have not ignored the issue and are working directly with the courier to establish what has happened and reach a resolution as quickly as possible. We understand how frustrating this situation is and appreciate your patience while the investigation is ongoing.
Best wishes,
Elise
During the recent hot weather my new…
During the recent hot weather my new air con made the evening bearable,easy to assemble with easy to operate controls a very pleasurable experience I may purchase another for down stairs highly recommend this device.
28 May 2026
Reply from Devola
Hi Phil,
We're delighted to hear your new air conditioner helped make the recent hot weather much more comfortable. It's great to know you found it easy to assemble and operate, and that it's been such a positive addition to your home. We're especially pleased to hear you're considering purchasing another one for downstairs. Thank you for your recommendation and for taking the time to share your experience 😊❄️🏡
Best wishes,
Elise
Excellent service and Fan
Esay to order, next day delivery. Fan stylish and works wonderful.
Only comment it would be nice to have a place to store the remote control no the fan when not in use.
28 May 2026
Reply from Devola
Hi Derek,
We're delighted to hear you found the ordering process easy, the delivery quick, and that you're pleased with both the look and performance of the fan. It's great to know it's working so well for you. We also appreciate your suggestion regarding remote control storage, and we'll be sure to pass that feedback on. Thank you for taking the time to share your experience 🍃
Best wishes,
Elise
The quietest brilliant fan ever & I…
The quietest brilliant fan ever & I lost my remote control recently and this site sells too
24 May 2026
Reply from Devola
Hi Tracy,
Thank you for your review. We're delighted to hear you're enjoying the fan and that it's the quietest one you've ever had 😊🌬️
It's also great to know we were able to help when you needed a replacement remote control. We're pleased you found exactly what you were looking for.
Thank you for your support.
Best wishes,
Sam
Air conditioning unit was great but deliver was not up to expectations
The air conditioner unit I wanted was not available and with the heat wave I chose the next best one for my needs.
The unit was great and the window kit worked perfectly although I am considering purchasing a third party acrylic version.
The unit is louder than expected but with planning I can get the room to cool down before bed time and then use a fan to circulate the cooler air.
The only downside for me was that the next day delivery did not meet my expectations despite me ordering it before 11am and the timer said order before 6pm.
27 May 2026
Reply from Devola
Hi Kay,
Thank you for taking the time to leave such a detailed review. We're really pleased to hear you're happy with the air conditioning unit and that it's been effective at keeping your room cool during the recent warm weather 😊
It's also great to know the window kit worked well for your setup and that you've found a routine that suits your needs.
We're sorry to hear the delivery didn't meet your expectations. We completely understand your disappointment, especially as you placed your order well within the advertised cut-off time for next-day delivery. While we always aim to meet those delivery estimates, there can occasionally be factors outside our control that cause delays.
We appreciate your balanced feedback and will take your comments on board as we continue to improve our service.
Best wishes,
Sam ⭐
Slimline aircon unit
Great aircon unit with WiFi and smart home integration which is really helpful! Slimline profile unit so doesn't take up much room but as efficient at cooling as our previous much larger unit. Wish there was a better alternative for standard UK window fittings (ie not sash) - the instructions for the bit of fabric make no sense and even YouTube didn't help much!. Good customer service and prompt delivery. I suspect they're going to have a busy summer if the second half of May is anything to go by!
23 May 2026
Reply from Devola
Hi Claire,
We’re delighted to hear you’re enjoying the air conditioner and making good use of the WiFi and smart home integration 😄 It’s great to know the slimline design is saving space without compromising on cooling performance.
We also appreciate your feedback regarding the window kit instructions. You're certainly not the first customer to mention that the fabric seal can be a little confusing to fit on standard UK windows, so we'll be sure to pass those comments on.
Thank you for your kind words about our customer service and delivery team. And yes, if the end of May is anything to go by, it's certainly shaping up to be a very busy summer for cooling products! ☀️
Best wishes,
Elise
Great choice of air conditioner and…
Great choice of air conditioner and free next delivery. Excellent.
20 May 2026
Reply from Devola
Hi Sally,
We’re so pleased to hear you were happy with the range of air conditioners available and the free next day delivery ❄️ Thanks so much for your excellent feedback, we really appreciate it 🚀
Best wishes,
Elise
They offer next day delivery but dont…
They offer next day delivery but dont be fooled they cant withold it. They say its not a deffo. Well why offer it if you cant do it. Iv never heard the likes of it. I ended up cancelling and asking for a full refund. I will purchase elsewhere. Absolute rubbish company
27 May 2026
Unprompted review
Reply from Devola
Hi Zak,
We’re sorry to hear you were disappointed with the delivery timescales. We’d just like to clarify that we aim for next working day delivery wherever possible, however this is never guaranteed and is clearly stated on our website.
If your order was placed over the Bank Holiday weekend, the earliest working day for delivery would have been yesterday. We completely understand if this did not meet your expectations, which is why we processed your cancellation and refund request.
We’re sorry again the experience left you feeling frustrated.
Best wishes,
Elise
Still waiting for my item no phone…
Still waiting for my item no phone number to call anyone sent emails and no answer back very poor customer service
21 May 2026
Reply from Devola
Hi Dean,
We’re sorry to hear you felt let down by the communication. We’d just like to clarify that we did respond to your enquiry and were able to get the issue resolved for you.
Due to the recent surge in demand and unusually high contact volumes, response times have been longer than normal, but our team has been working hard to assist every customer as quickly as possible.
Best regards,
Elise
A Great British Company
After buying an order exceptionally good Dehumidifier from Devola last year I opted to Buy a Floor fan from them.
Great design with plenty of power, it cools the room down a treat. Very well made unlike some other better known brands.. I personally can recommend this company for you home air/cooling needs.
21 May 2026
Reply from Devola
Hi Lee,
We’re so pleased to hear you came back to us for another purchase after having such a good experience with your Devola dehumidifier 🌬️ It’s brilliant to know the floor fan has impressed you with both its design and cooling power, and that the build quality stands out compared to other brands. Thanks so much for your recommendation, it really means a lot ⭐
Best wishes,
Elise
Delivery failed and customer support is…
Delivery failed and customer support is unreachable by phone, email or chat.
21 May 2026
Reply from Devola
Hi Christopher,
We’re really sorry to hear about the delivery issue with your order. Unfortunately, the parcel appears to have been lost in transit by DPD, which we completely understand is frustrating and disappointing when you’re waiting for an order to arrive.
As soon as we became aware of the issue, we raised a parcel search investigation directly with DPD to try and locate the shipment as quickly as possible. We’d also like to clarify that I did respond to you personally via email yesterday regarding this matter.
Due to the recent surge in demand for cooling products, we’ve been experiencing significantly higher contact volumes than usual, but we are working through all enquiries as quickly as we can each day. We’re sorry again for the inconvenience caused while this is being resolved.
Best wishes,
Elise
Great and fast service.
18 May 2026
Reply from Devola
Hi Amy,
We’re really pleased to hear you were happy with the fast service 🚀 Thanks so much for your feedback, we truly appreciate it 🌟
Best wishes,
Elise
Avoid them
Avoid them !
I bought one of them and within a day of fixing showed them the fault on the device - they were not interested to rectify !! Said it is right despite the video clearly showing it was not doing the job.
18 August 2025
Reply from Devola
Good Morning,
We’re sorry to hear you were disappointed with your experience. When this issue was raised with us in September last year, we carefully reviewed the video provided and explained that the unit itself did not appear to be faulty.
From what we could see, the water leakage appeared to be caused by condensation due to excessive moisture levels in the room, meaning the fan was unfortunately unsuitable for the size or humidity of the space rather than defective. We do appreciate your feedback and we’re sorry we weren’t able to provide the outcome you were hoping for.
Best regards,
Elise
Great Customer Service
I don't normally leave reviews but the Customer Care Team were so helpful (especially Elise) when I needed to re-order a part for my air con unit. They replied within minutes of my correspondence and knew exactly what part I needed. The most straight-forward and friendly service i think i have ever recieved.
21 May 2026
Unprompted review
Reply from Devola
Good Afternoon,
Thank you so much for taking the time to leave a review 💙 We’re really pleased our Customer Care Team could help get the right part sorted for your air con unit so quickly. I’m especially glad I could make the process straightforward and friendly for you 😊 Your kind words genuinely mean a lot.
Best wishes,
Elise
A great experience!
A great experience with this company. I ordered a fan in anticipation of the hot weather, it arrived the following day and what's more there was no delivery charge. The fan was easy to assemble, appears to be in excellent working order and I'm looking forward to using it!
15 May 2026
Reply from Devola
Hi Ms. Jane,
We’re so pleased you had such a great experience with us ☀️ It’s brilliant to hear your fan arrived the very next day with free delivery and was easy to assemble too. We hope it keeps you nice and cool during the warmer weather 😄
Best wishes,
Elise
Excellent panel heater
This is the second one of these panel heaters I've bought. The first one lasted a good while, but the heating element eventually gave up, which isn't unusual after a few years of constant use. This one is just as good. Very efficient and quiet. Ordering directly from Devola was good. Next working day delivery via DX, and double boxed to prevent damage. Cheers.
14 May 2026
Reply from Devola
Hi Daniel,
We’re really pleased to hear your new panel heater is living up to the first one 🌡️ It’s great to know you’ve found it efficient, quiet, and well packaged too. We’re also glad the next working day delivery went smoothly. Thanks so much for coming back to us for your replacement 😊
Best wishes,
Elise
Fast efficient and safe delivery
Fast efficient and safe delivery. Now installed and ideal for my tenants needs. Seems a good product.
11 May 2026
Reply from Devola
Hi Mr. Alan,
We’re so glad to hear the delivery was fast, efficient, and arrived safely 📦 It’s great to know the product has been installed and is proving ideal for your tenants’ needs. Thanks for taking the time to share your feedback 😊
Best wishes,
Elise
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