DEVIALET Reviews 741

I have a new-to-me Devialet Expert 120, and setting up the speakers (Kef LS50 Meta) with a subwoofer (Kef KC62) was confusing. Wonderful advice and feedback over several weeks, both from Shanna and technical staff.

I had a technical problem with one of my speakers. There was a noise emitting from the speaker that I could not record of otherwise prove to Devialet. This made the problem really hard to diagnose for the support team. Nevertheless they tried all they could to help me and in the end replaced the speaker, even though the problem was not diagnosed. Excellent support!

I started with Devialet Premier D 10 years ago, upgraded to Devialet D210 one year ago & recently Devialet D1000. Wonderful amplifier, fantastic DAC & extreme flexibility. Outstanding products & best service.

Good customer service, expert pro setup is pretty straightforward but would be good to have more detailed set up manual and avoid need to talk with customer support in first instance.

My speakers would not pair as a stereo again after an app update and customer service was excellent to walk us through step by step checking each speaker and then setting them up again successfully.

I have purchased 2 Phantom II and wasnt able to connect them into my wlan. Due the great email-support (Marie) and help of the local store representant I have figured out that the problem was caused by my router.

I have purchased my Phantom 1 reactor for quite a few years and one day it just stopped playing any sound. I have contacted the customer service phone line and a technical support rep Elaine was assigned to help my case.
The service was very well planned and executed and have helped reactivated my Phantom which i am most pleased!
Overall the guidance and service was very excellent! A 10/10 service.

I was very much dependent on my Customer rep Elaine, who did a terrific job keeping me focused what needed to be done to first getting my Devialet to function again and then updating the software. I did not make it easy being technically unsavvy, not remembering what I did when I first started up my Devialet , going through a house move with a completely new internet network , and constantly rescheduling and delaying!! But after all said and done we made it and all working perfectly! And I got a bit more technically savvy in the process!!! Elaine never lost her pleasantness, keeping me on track throughout the whole process!!
Jim

When I upgrade my Devialet with Spark to new Devialet App, I found I lost the connections. I tried one whole day still cannot got connect . I call the customer service & found Johnny who is patience & pleasant to deal with my issue. Finally , he connection was successful. During this upgrade , I found following problems.

1) If upgrade to new Devialet app, I shall discard the Spark. Then it is waste of money.
2) During the upgrade process , the App response is too slow. Sometimes I think the connection was not successful because it is too slow. Can you make the upgrade process faster .
3) I have a Tree stand, But it is difficult to connect the power & optical cable without my wife help. Need 2 person to connect !! . If connect properly or not, no indication . Therefore frequent checking during upgrade.
4) At some time I began to think it is a hardware issue
5) The troubleshooting is better to deal with in Video mode than voice mode
6) Devialet music quality is good in general , It can sense the bass when in Movie but when listen to human singing, then the bass becomes too strong & too dominat , therefore not balance .
7) suggest you set up two mode , Move mode & HIfi mode
8) The Treble is not clear enough. Fit better treble in new model .
9) re-fund part of the value of the Spark to customer .Or replace with Devialet ear-buds etc .

I couldn't connect my Gemini in Bluetooth anymore, and the problem was resolve pretty quick
Services was great in all point

I own a Devialet Expert 140 amp. On 3 occasions over the past two years, I have reached out to Devialet for support related to proper configuration of the amp and some issues I was having with the battery life on my remote. The quality of the support has been outstanding, every single time. Highly recommended both for the quality of their products and the after-sales support.

The warranty exchange for my Gemini earbuds was hassle free. Great customer service

Sound you can feel. Absolutely amazing sound the speakers bring music to life

I had a few question regarding the Sage Green Devialet and CS Nadia in HK is the best you can imagine. She could answer all my questions on a professional level and on top of that she followed up with an email with all the information that I needed plus for future usage when I have to set up my speakers at home by myself. I am convince the speakers are of high quality and the people that work for Devialet are well trained and very friendly, efficient, polite and they know what they are talking about. Nadia is the best!

Elisha was excellent on the phone and very diplomatic when it became clear that I had missed an essential point in resetting my Phantom 2.

I needed help adding a CD transport to my 2 Phantom Gold system. Hiroko was most helpful, courteous, and diligent in seeing the process through with me. He always answered my questions and provided kind guidance. Hiroko was a pleasure to work with.

Customer experience is always fast and up to the quality of their products!

Nadia from Devialet helped me trouble shoot my Phatnom 1 issues, due to my router. She was fabolous, helpful and followed up until I got my issue resolved.

I had a couple issues with setting up my speakers due to my unreliable internet. The customer support had an infinite amount of patience until the issue was resolved and now I get to enjoy these remarkable sounding speakers.