DEVIALET Reviews 733

I had high expectations for Devialet given their premium reputation, but my experience has been extremely disappointing.

My Phantom Gold 108 dB speaker stopped working while still under warranty, and while support initially responded and arranged a repair, the process quickly became frustrating. I shipped the speaker as instructed, but the tracking has been stuck since March 27th with no updates.

Despite being told that an investigation with UPS is ongoing, communication has been very slow and unclear. I have had to repeatedly chase for updates, and even then, I’ve received no concrete information about where my device is or when this will be resolved.

This is a high-value product, and the lack of urgency and transparency is concerning. Being left without the speaker for weeks, with no clear resolution, is not the level of service you would expect from a premium brand.

At this point, I am still waiting for a proper update or solution. Until this is resolved, I cannot recommend Devialet based on my experience.

Hey all,
Just wanted to share my experience if only to give those looking to make a purchase second thoughts.
I purchased a pair of Gemini II Matte Black earbuds in Oct 2024 in the UK at £350 from Harrods in London.
Super happy with them, the sound, noise cancellation was perfect. I recently upgraded from Airpod Pros and the difference was incredible.
After 12-13 months I had no issues with sound or battery but the case lid was starting to become loose. I noticed one side eventually detected and a month or so later it came off an I had to use tape as a make shift lock...
The earbuds still charged fine, but because the case wasn't recognised as been closed properly the battery would drain when not in use. So really I'd have to fully charge a lot and expect the battery to run dry every day.
I first contacted Customer Services on Jan 31st.
Chased them for a reply on 14th Feb.
Finally got a reply on 25th Feb asking for my product registration and images which I sent, they did apologize for the delay but by that point I had conceded I wouldn't get a reply and bought a pair of air pod pro 3s as I was desprate and had no headphones.
They basically replied (this is an exact quote from customer support:
"While the lid detaching is considered cosmetic wear and unfortunately isn’t covered under warranty, I completely understand how frustrating this must be given your heavy professional use."
To preface this I work in music, I'm an artist manager and obviously music listening is essential. When I'm travelling it is not unusual for me to have headphones on for 6 hrs a day, I put them through a lot of use. That said, I am expecting a lid not to fall off after 1 year at a price point of £350.
If the replacement case was £50 fine I can accept but to then tell me I need to pay a further £179 for a replacement case is taking the piss.
The company needs to do better here.

I made a purchase from Devialet on November 21, 2025, but the speaker did not arrive. I complained and have requested my money back on several occasions but they repeatedly refuse “pending a courier investigation”. It is now over two months since I made the payment which is in breach of their own terms of business and this is despite my threat to escalate to the UK International Consumer Centre and to seek remedy from my credit card provider. I have wasted so much time on this and remain out of pocket at today’s date 29 January 2026. Caveat Emptor. UPDATE: 11 February 2026
Devialet has now responded by demanding I provide a sworn legal statement (with threats of French criminal penalties like imprisonment or €15,000 fines for inaccuracy), a police report from my local department, and a copy of my ID—just to process a refund for non-delivery. These requirements are completely disproportionate for a lost shipment and raise serious concerns about privacy and fairness. I have refused and am escalating via my credit card provider. Still no product and no refund after over 2.5 months. Strongly advise caution when ordering directly.

Extremely disappointed with Devialet after-sales support.
My Gemini II charging case failed just two months after warranty expiry. Despite being a loyal customer owning multiple Devialet products, I was asked to pay SGD 329 for a replacement.
Battery degradation is gradual – it doesn’t suddenly fail overnight. For a premium brand, this level of durability and lack of goodwill support is unacceptable.
Expected better customer care from a company positioned at the high end of audio technology.

Broken customer promise!

They promise software upgrades for the Expert series, and instead you get copy-paste answers from customer service.

Hopefully future buyers will see these posts and invest elsewhere.

I ordered the Phantom Ultimate 108 dB on November 8th as an anniversary gift for my wife, and I still haven’t received it. According to my account, the item was supposed to ship on November 21st, but that never happened and there have been no updates since.

What makes this even worse is the complete lack of communication from Devialet. No delay notice, no status change, not even a basic email. I contacted support twice, including one request over a week ago, and never received any reply.

I’ve been left waiting for almost a month with zero information, wondering where my order even is. This was supposed to be a special gift, and the anniversary has already passed. The entire experience has been incredibly disappointing and honestly unacceptable for a company in this price range.

Right now, this is the worst customer service experience I’ve had in a long time. I expected far more from Devialet.

My experience with the Devialet Phantom I has been a combination of true audio excellence and a long, exhausting customer service process. When the speaker works, the sound quality is stunning – powerful, detailed, and unlike anything else on the market. Devialet clearly knows how to build high-end audio.

Unfortunately, my ownership experience has been far more complicated than expected. After my Phantom developed issues, I had to send it in multiple times, each time hoping for a final resolution. At one point, Devialet confirmed that I would receive a new replacement unit – a solution that made sense considering how long the process had already taken.

However, partway through, my case was moved to a new representative who wanted to reverse the decision and repair the speaker instead. After all the time and effort invested, this felt like a major step backward. The replacement was eventually re-approved, but even then, another issue appeared: they are replacing my unit with the same model, despite the fact that the Phantom I is now discontinued.

I asked if it would be possible to receive a Phantom Ultimate instead as a gesture of goodwill and compensation for the long, repetitive and mentally draining process. That request was firmly rejected, even though the product they are offering me is no longer in production.

As of the time of writing this review, I still haven’t received the replacement unit. They recived my spesker over a week ago. This is the third time since i bought the speaker that ive been without a soundsource for weeks.

The bad experience is with the main shop in Paris. I asked for a session to try the home theatre with the intention to install one. They told me they will contact me very soon with the date to test it. They never contacted me.

I need to report all my disarray with devialet handling of a devialet hardware repair which was never the shipped back- after multiple months of back and forth and now a realization they lost( or they claim ups did) I still do not have a reimbursement of a repair mandated to be paid upfront let alone a shipment of a new hardware ( amplifier) worth 10s of thousands of euros
This is a shame - sending them lawyer to get them to act but no way toescaldwta a t their services and they remain now silent! Such a terrible misconducted must be said and warned for repeat

I’ve been a loyal Devialet customer because their products are truly exceptional — the sound quality of my Gemini II earbuds is top notch and nothing else I’ve tried comes close. I will continue to use Devialet products for this reason.

However, my recent warranty experience was extremely disappointing for a brand of this calibre. A clear system error incorrectly flagged my earbuds as out of warranty, and the initial customer service responses were cold, robotic, and policy-driven, with no empathy for my situation. It took multiple escalations and repeated explanations before the mistake was acknowledged.

Even then, the “solution” offered would have left me without my earbuds for over a week — completely impractical as I rely on them daily for my gym training and cardio. In the end, I had to suggest an in-store exchange myself, which was finally approved. While I appreciate that this was eventually granted, it’s frustrating that such a common-sense solution wasn’t offered by the team from the start.

Devialet makes amazing products, but their customer service needs to match the quality of their technology — proactive, personal, and solution-focused from the very first interaction. A premium brand should deliver a premium service experience.

Amazing quality sound, rich bass, perfect mids however their customer support is the worst I've ever come across! I've owned a few products, several phantom gold and several devialet mania. They're all good products but when they go wrong (and they will! they build them like a French car) theyre no where to be seen, useless replies, unhelpful agents who don't care and no help whatsoever. I've had 3 issue over 6 products and everytime they did nothing about it!!!
My last product from them is up for sale, I won't buy another

I just bought a pair of Devialet Gemini II earbuds. They work perfectly, they connect to my phone via Bluetooth, but the Devialet Gemini app won't find them. It turns out that this issue occurs on Android 15. Well, Android 15 was released in October 2024. The Gemini app was last updated in February 2024. Devialet calls itself as a premium brand. And as such, they simply can't stand to see their already expensive products being so poorly supported.

Good experience with Tee who was responsive to my emails.

Everyone's experience is unique. For instance, if you are in a different time zone, communication via email and/or WhatsApp etc. is going to be a bit of a challenge. Tee from Devialet service ultimately got the job done for me. Thank you! Beyond that, it is a bit problematic that the speakers have to be shipped back to France for repair. Also, the cost of non-warranty repairs is a bit obscene, as are their extended warranty costs. But if you factor in overseas shipping etc you can almost accept the cost of some of the repairs. Owning two pairs and thinking ahead, I would not buy another pair of Devialet's because of these potential costs. So the lesson here is that if you buy a Ferrari you shouldn't expect to pay JEEP repair costs.

I’ve had 2 Phantom Golds since 2017. Both have broken in exactly the same place at the power cord inlet. Only DEVIALET can repair them, at great expense. Appalling tech support and customer service. Shipping box took 6 weeks to arrive after paying for it. Zero communication or apology. Don’t waste your money on overpriced overhyped DEVIALET toys. DEVIALET will go bankrupt.

I am a loyal customer of the Devialet brand. I am fully satisfied with the sound quality of the products and their aesthetics. However, after several years of use, I have noticed repeated technical problems. The after-sales service is deplorable and, above all, Devialet is not even able to repair my sound bar. The only solution offered is to pay 790 euros for a new replacement after only 30 months of use. Devialet does not live up to its high-end image and, above all, the prohibitive prices charged.

The whatsapp system is slow, the representative never replies. According to the email, Devialet should send me an empty box within 5 business days, but the box took almost 1 month to arrive. The representative (TEE) asked me to keep doing trouble shoot to the machine, but I told them numerous times that the machine cannot be turned on... hence no trouble shooting can be done. The representative is very stubborn and unhelpful. Please do not purchase any devialet products, the after sales service is horrible, my product came back in a carton box that was broken and the styrofoam was also damaged and broken. There is no care in the process and if you prefer to be treated better, go for BEO, Bose and other brands, do not waste time here!

Great feedback

Tee help issued a quotation for both electrical and appearance repair of a faulty phantom 98db, and was transparent in our communication. The product was picked up, repaired and returned to my address via ups. Happy with devialet service.

Thank you for keeping in touch and giving me different options to solve the problem 😉... it is a little late since I can only communicate by email... it would be great if it were by phone and solve it that same day.... but I appreciate your email and your email giving me different options to solve the problem... thank you very much