Deutsche Post Reviews 

Absolutely rubbish, been waiting on 2 parcels, they’ve had one from 12th December and one from 15th December, coming to UK, I don’t know what the problem is!!! I’ve had parcels come from America quicker

Simply the worst..
Awful communication and emails language is so confusing and not human friendly.

One star is actually too much, I've never received any of the post sent from my sister through Deutsche Post, beyond bad

Package arrived at 8.30 am ON A SATURDAY MORNING. By the time we got into slippers and unlocked the door the delivery guy was already gone. He didn’t leave the package on the doorstep, or with any of my neighbours; guy just knocked once, waited two seconds and then left. Two hours later I received an email claiming that my package had been delivered?!? Tried to get in touch but there are no contact details on the website for customer service. There’s no indication of where my package is, when I might get it or whether there’s anything I can do like pick it up from somewhere. Shoddy, awful service all around.

UPDATE: I am only adding this in case it helps someone else. If you have the same experience I had and you live in Ireland, try the Irish postal service website for your package. My package was in an An Post depot and I managed to get it. Please note that I had NO INDICATION that this is where my package was; someone from another section of DHL suggested I check A Post after telling me they couldn’t help. If it wasn’t for this random contact I would never have known. So yes, the service is still crap.

Zero information about when my package will be delivered. When I returned home after 24 hours of absence my package was impaled on the doorhandle of my front door. It was there all night, for everybody to see (and grab).

15 days late on a delivery sitting in a distribution office?!?!?!?!?!?
Now, the last time I sent a package from Germany to Bulgaria it says that it arrived yesterday 12/18/23 at noon at the Bulgarian office and it originally said that the delivery to the address will be made today 12/19/2023 and I happen to go in to check if there is a delivery time and I see , "THE DELIVERY WILL BE MADE ON JANUARY 3, 2024". Please, Excuse me???????????? 15 days late? I don't know, is their distribution office on Mars or the Moon? On what planet is it normal, please tell me, for me to know not to use their courier services. "It’s HOLIDAYS" IS NO EXCUSE for my shipment to arrive 15 days late. If there are 2-3, things will get better, but 15 days is already extremely immodest bad. If you don't know how to allocate your work, organize etc. that's not my problem.
Not to mention, not a notification, not anything.

Christmas presents after Christmas, absolutely great!

More with you NEVER!

I hope this case is resolved as quickly as possible, because my patience is running out.

The worst experience I've ever had with any delivery firm. My parcel has been stuck in Germany for 2 weeks and it's impossible to get help in English, and yet they handle international parcels. Absolute joke.

It is a typical experience with the Deutsche Post: you state at Amazon to leave the package at the entrance, place a post it at the entrance and it will always be delivered at THEIR most convenient place. Of course no parking available if it is a bigger package. Also, they show their efficiency by delivering a day before the established date. So, even you plan your week and work from home that day, to your surprise you will find this nightmare-ish yellow note that states that you need to use your time and effort to do their job.

Horrible experience with this deutsche post. Ordered something from amazon on 20 november it supposed to arrive on 24 november. The status says delivered to agent F. But i didnt get anything. Thanks to amazon support contacted them on 1 december and got a full refund. I will never use depost again when i see the order is delivered by them i instantly cancel the order.

My cousin sent me a parcel from Germany to UK on 17th Nov. The parcel has arrived to me on 30th Nov. I am happy with the delivery service. He used the cheapest option without tracking. All went well.

Once I checked the reviews i really did regret to why i did tell my cousin to use DHL. Because all the reviews were bad. But what I thought was right. No one comes to write a review when all goes well. And we have to keep in mind how many thousands of people send with DHL every day and how many bad reviews a day very little. So don't be afraid to use their service. I AM VERY HAPPY WITH DHL.

Sent a package to my friend in Augsburg containing a small gift for each of her children. The tracking worked well and informed me that the parcel was due to be delivered. Then out of the blue I got an email informing me that the parcel is going to be returned as the address shown on it was incorrect. Strange that two weeks ago they managed to successfully deliver a calendar to the same address. I have written to deutsche post as they do not offer an email address and their phone service is of no use to non German speakers. I am not expecting a reply to my letter as firstly I do not know if the address shown on their website is correct, my friends address was correct a couple of weeks ago so they are apt to change without warning, and secondly they probably think that they provide a world class service and any criticism is unfair.
Basically I have been ripped off by deutsche post as I have been charged £13 postage for non delivery
Got to be one of the worst if not the worst postal service in Europe

I called the customer service because there was a issue with delivery my package. I got message from my customer that post didn't even ring a bell and package got status to send back. According the tracking number at 8.20 a.m package was on the way to right adress at 10.20 a.m delivery failed. I tried contact with customer service to somehow catch that package ask them to give it another try, first woman was nice but my problem wasn't belong to her department so she redirected me further and here was really unpolite lady. I asked that she could help me in English she said no because in 'Deutsche Post wir sprechen Deutsch' I asked that maybe someone speaks English and can help me, she reapeted the german sentence which means they speak only german in german post and thats it. I staied without any help, I don't know where is my package why they didn't delivery.

Important documents for finanzamt got lost, and even the tracking number does not help because it is stuck for 2 months saying delivery in progress. And no support over phone or email is helpful. I had to drop the documents again myself to sort out the problem.

Garbage company!
"Lost" my package and won't respond to e-mails.

I am waiting for a small package from Germany to Sweden . The shipping started the 10th November. At today the 21th the package is still in Germany , some where. No tracking update ! And I cannot get any answer from Deutsche Post. Why? Where is my package? Why it takes so long to ship to Sweden????
Sandro.Sweden
23/11/2023
I ve got an answer from DHL Deutsche Post Nord, which invite me to continue on their website or calling the customers center: problem is that I don’t speak German they don’t English!
So, How do I get help ?

I sent a documents courier on 26th Oct 2023 to India through deutsche post, the status is showing as package was returned to sender on 10th Nov 2023 but still, I've not received the documents and checked with local DHL stations and they do not even have any status on it. These were banking documents and I have incurred huge losses because of this service. I have raised an incident on their service page but no updates from them as well.

I am writing to express my profound disappointment and frustration with the service provided by Deutsche Post. I recently utilized its services to send a document of extreme importance.

The purpose of my communication is to bring to your attention the unacceptable delay in the delivery of this crucial document. I dispatched the document on 07/11/2023 with the expectation that Deutsche Post, as a reputable postal service, would ensure its timely and secure delivery. Unfortunately, this has not been the case.

As of today, 17/11/2023, I have not received any confirmation or update regarding the status of my document. The lack of transparency and information on the whereabouts of my shipment is deeply troubling. Given the sensitive nature of the contents, this delay has caused me significant distress and inconvenience.

I hope this problem will get sorted as soon as possible or I am going to write complaints on Trustpilot every day as well as your official website.

10 days and no update on package
Receiving package from Germany, size of an enveloper so nothing big. It has been processing at the distribution center for 10 days now... in 8 working days any other postal service would have already shipped the package or at least send tracking updates...

This has been THE WORST customer support I have had in my life and I have never left a bad review for anything.

I made an order and the delivery failed 3 times on my order tracker. I called their website's INTERNATIONAL number which is the same as the national number. 3 times I called, I got transferred around 12 times in total and in the end - they just hung off. They spoke English, they just didn't want to assist. They said - I will transfer you to International and then - hang off.

I don't have my order and probably will never get it. I hope no one will ever use this service and have this situation. Don't bother to write - Oh, I'm sorry for your bad experience, that doesn't help. What would help is good customer service.

For 8 days I’ve been waiting on an update on track&trace about my package. When tracking # is put in to their tracking system, the website only says what it’s been saying from the beginning “information have been uploaded” -I can get from Denmark to Germany in an hour by plane, one would think a package wouldn’t take 8 days to travel from Germany to Denmark…