Detjer Reviews 112

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, solid construction, and elegant design. Many consumers highlight the excellent customer service, noting the helpfulness and responsiveness of the staff, even when addressing issues like out-of-stock items or minor delivery mishaps. The delivery service is frequently described as fast, efficient, and well-packaged, contributing to a smooth overall experience. However, some customers were not happy with the quality of certain products, citing issues such as varnish stains, misaligned doors, or thin materials that felt fragile. A few people also mentioned dissatisfaction with customer service when dealing with defective items, experiencing delays, and feeling that their concerns were dismissed or that the company was not accountable for product flaws.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high quality,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Delivery service

Consumers find the delivery service to be positive. Many reviewers highlight the speed of delivery, with some... See more

Service

Clients share positive opinions on service, highlighting its excellence, speed, and customer-centric... See more

Customer service

People report positive experiences with customer service. Many customers praise the responsiveness and... See more

Based on these reviews

Rated 5 out of 5 stars

I had great customer service regarding a item that was out of stock. I wanted to but two items, but one of them is out until april, you offered me free shipping on that one, whit out me asking for i... See more

Company replied

Rated 5 out of 5 stars

I needed a large bench that was light enough for one person to move around and carry while remaining able to seat several people The description matched the product After a slight delivery m... See more

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Rated 5 out of 5 stars

Great service and products all around - and by far one of the best customer experiences i've had in a while! direct contact to real & helpful people, what is not the standard nowadays. thanks again... See more

Company replied

Rated 5 out of 5 stars

Beautiful solid wood stool, there was a minor quality problem due to storage, but they directly sent me a new one. Great customer service.

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Rated 5 out of 5 stars

Really beautiful stools, very good quality, carefully packed and delivered fast. Very friendly and quick service with a little problem that occurred. Happy to have ordered from Detjer.

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Rated 5 out of 5 stars

I ordered a bookshelf and I called the shop beforehand for some extra information. They were very friendly and very helpful. The delivery was also very fast. Overall, excellent service!

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Rated 5 out of 5 stars

Good quality of products, fast shipping. Furnitures are heavy, but not too much for a handy experience. Very confortable with the associated cushion.

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Rated 5 out of 5 stars

After a minor delay in the beginning all worked out perfectly and the delivery arrived in 1 week in Switzerland. The Quality is amazing.

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Rated 5 out of 5 stars

The sideborad is beautiful in high quality! quick delivery, but only till outside of the appartment building and just left there!

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Rated 5 out of 5 stars

We are very impressed by the quality! Lovely design - and the 3D AR preview was very helpful. The order shipped very fast despite the Black Friday madness. Thank you!

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Rated 5 out of 5 stars

I already have four shelves from this company and am still satisfied with them after years of use. Delivery is quick and easy when items are in stock. The goods have always been well packaged.

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Rated 5 out of 5 stars

I bought a product, I loved it, but it turned out to be too big. They were very helpful with the return and kept in touch until I received the refund. I would definitely buy from them again.

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Rated 5 out of 5 stars

Very professional, responsive, and communicative company. I’m very happy with my purchase. The shelving system is sturdy, well-built, and has a high-quality finish.

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Rated 5 out of 5 stars

I bought kangaroo armchair. Everything was perfect. The quality of an armchair is great and it's really comfy. I'm really enjoying it.

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Rated 5 out of 5 stars

Great experience, fast delivery. The stool is of high quality, well crafted and finished. I highly recommend this article

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Rated 5 out of 5 stars

Great products, reliable fulfilment, and very customer minded! Have been shopping there for years and was never disappointed.

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Rated 5 out of 5 stars

Very fast ordering and very fast delivery Great discount and nice seller Thanks

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Rated 5 out of 5 stars

Good quality and craftsmanship. Super quick delivery and timely updates. Well packaged.

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Rated 5 out of 5 stars

Product is absolutely great. Shipping time is just amazing

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Rated 5 out of 5 stars

Super fast delivery, kind driver, super- well done packaging and beautiful products :)

Rated 5 out of 5 stars

Personal attention for customers needs. Very customer centric and amazing service. By the way, amazing furniture too!!

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Rated 5 out of 5 stars

Best customer support I have ever had, and great products.

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Rated 5 out of 5 stars

Very nice! The products were just as we expected

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Rated 5 out of 5 stars

Excellent! Great quality, fast service and delivery, perfect quality/ price.

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Rated 5 out of 5 stars

Great service ! Love the chair. Thanks

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Rated 3 out of 5 stars

The customer service was very responsive and very good when I had to make an exchange due to damage on one of the items. However, I am overall disappointed with the material quality. The table top of... See more

Company replied


Company details

  1. Furniture Manufacturer
  2. Furniture Store
  3. Furniture Wholesaler
  4. Outdoor Furniture Store

Written by the company

The Timeless Elegance of Chandigarh-Style Furniture DETJER® furniture is designed with inspiration from the iconic Chandigarh chair of the 1950s, yet crafted with premium modern materials. Like our other Indonesian pieces, the Chandigarh chairs are entirely produced in-house by our team of skilled and passionate artisans. The result is truly impressive: each piece is meticulously refined in every detail, delivering a high-quality vintage aesthetic. We only use sustainable wood. It carries the FLEGT LEGAL certification, which in Indonesia is equivalent to the FSC certification. This guarantees that the wood comes from responsibly managed forests and meets international sustainability standards. DETJER®, furniture for you to enjoy for years to come.


Contact info

4.8

Excellent

TrustScore 5 out of 5

112 reviews

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1-star

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Rated 5 out of 5 stars

Wonderful after-sales service

I bought a product, I loved it, but it turned out to be too big.

They were very helpful with the return and kept in touch until I received the refund.

I would definitely buy from them again.

10 November 2025
Detjer logo

Reply from Detjer

¡Muchísimas gracias, Sara!
Nos alegra saber que te encantó el producto, aunque esta vez el tamaño no fuera el ideal.
Qué bueno que el proceso de devolución haya sido sencillo y que te hayas sentido acompañada en todo momento.
Siempre serás bienvenida de nuevo — ¡gracias por tu confianza! ⭐

------------------

Thank you so much, Sara!
We’re really happy to hear you loved the product — even if the size wasn’t the perfect match this time.
Great to know the return process went smoothly and that you felt supported throughout.
You’re always welcome back — thanks again for your trust! ⭐
Team DETJER

Rated 5 out of 5 stars

Really beautiful stools

Really beautiful stools, very good quality, carefully packed and delivered fast. Very friendly and quick service with a little problem that occurred. Happy to have ordered from Detjer.

8 November 2025
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Reply from Detjer

Thank you so much, Birgit!

We’re really happy to hear that you love the stools and that everything arrived safely.
Great to know our service could help quickly with the small issue as well.
We truly appreciate your order and your kind words!
Team DETJER

Rated 5 out of 5 stars

Very nice

Very nice! The products were just as we expected

6 October 2025
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Reply from Detjer

Thank you so much for your kind words!
We’re very happy to hear the products met your expectations.
Enjoy — and we hope to see you again soon!

Rated 5 out of 5 stars

Great service and products all around

Great service and products all around - and by far one of the best customer experiences i've had in a while!
direct contact to real & helpful people, what is not the standard nowadays.
thanks again for everything B!

9 October 2025
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Reply from Detjer

Hi Dennis,
Thank you so much for your amazing review — really great to read!
Personal and genuinely helpful service is exactly what we strive for, so it means a lot that this came across so clearly.
It was truly a pleasure helping you, and you’re always more than welcome back anytime.
Best,
Bjorn DETJER

Rated 5 out of 5 stars

Product is absolutely great

Product is absolutely great.
Shipping time is just amazing

17 September 2025
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Reply from Detjer

Hi Jack,

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with the product and that the delivery went so smoothly. Your feedback means a lot to us.
Enjoy your new piece!

Team DETJER

Rated 5 out of 5 stars

Great experience

Great experience, fast delivery. The stool is of high quality, well crafted and finished. I highly recommend this article

3 September 2025
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Reply from Detjer

Hi Patrizia,

Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with your stool and that you appreciated the quality and craftsmanship. Your recommendation means a lot to us.
We look forward to welcoming you back again soon!

Team DETJER

Rated 5 out of 5 stars

Good quality and fast delivery

Good quality and fast delivery

9 September 2025
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Reply from Detjer

Hello Ayuningtyas,

Thank you so much for your 5-star review! We’re delighted to hear you are happy with the quality and delivery speed. Your feedback means a lot to us.

Team Detjer

Rated 5 out of 5 stars

Great & happy

I already have four shelves from this company and am still satisfied with them after years of use. Delivery is quick and easy when items are in stock. The goods have always been well packaged.

31 August 2025
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Reply from Detjer

Thank you so much for your kind words and your continued trust in DETJER®. We’re delighted to hear that our shelves have stood the test of time and that you are still satisfied after years of use.

It’s wonderful to know that the delivery and packaging also met your expectations — we always aim to make the process as smooth and reliable as possible.
We truly appreciate your loyalty and look forward to serving you again in the future!

Team DETJER

Rated 5 out of 5 stars

The sideborad is beautiful in high…

The sideborad is beautiful in high quality! quick delivery, but only till outside of the appartment building and just left there!

29 August 2025
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Reply from Detjer

Hi Kosmas,
Thank you so much for your kind 5-star review! We’re delighted to hear you love the sideboard and that it met your expectations in both quality and design.
We do understand your point regarding the delivery — our carrier usually delivers to the building entrance, but we’ll make sure to pass along your feedback to improve this experience.
We hope you’ll enjoy your new sideboard for many years to come!
Team DETJER

Rated 5 out of 5 stars

Best customer support I have ever had

Best customer support I have ever had, and great products.

14 August 2025
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Reply from Detjer

Hi Candide,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’re happy with both our support and our products. It truly means a lot to us.
We look forward to assisting you again anytime!
Team Detjer

Rated 5 out of 5 stars

Beautiful furniture

Easy, quick, and beautiful furniture.

11 August 2025
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Reply from Detjer

Thanks a lot for your kind words!
We’re so happy to hear you found the furniture beautiful and the whole process quick and easy — that’s exactly what we aim for. Enjoy your new pieces! 🌟

Rated 5 out of 5 stars

Beautufull product and fast and perfect…

Beautufull product and fast and perfect delivery service!

5 August 2025
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Reply from Detjer

Thank you so much, Ange!
We’re delighted to hear you’re happy with the product and our delivery service. Enjoy your new piece, and we hope to see you again soon! 🌟

Rated 5 out of 5 stars

Very fast ordering and very fast…

Very fast ordering and very fast delivery
Great discount and nice seller
Thanks

1 August 2025
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Reply from Detjer

Hi JP,
Thanks a lot for your 5-star review! 🙏
Great to hear you’re happy with the fast service and discount.
We hope to welcome you again soon at detjer.com.

Rated 5 out of 5 stars
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Reply from Detjer

Liebe Frau Thies,

Vielen Dank für Ihre wunderbare Bewertung – wie schön zu hören, dass Ihnen unsere Möbel gefallen!
"Beautiful little furniture" – das zaubert uns ein Lächeln aufs Gesicht. 😊

Wir hoffen, dass Sie noch lange Freude daran haben.
Bis bald vielleicht – Sie sind jederzeit willkommen bei Detjer!

Herzliche Grüße,
Bjorn DETJER

Rated 5 out of 5 stars

Very Beautiful chair delivered as…

Very Beautiful chair delivered as promised with a helpful support email. Warm recommendation.

18 May 2025
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Reply from Detjer

Dear Drachmann,

Thank you so much for your kind words and warm recommendation!
We’re very happy to hear you’re enjoying the chair and that our support was helpful.

You’re always welcome back at DETJER.

Warm regards,
Bjorn – DETJER

Rated 5 out of 5 stars

Great look

Great look.
We will se if it last.

30 April 2025
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Reply from Detjer

Hi Henrik,

Thank you for your kind words and the 5-star review — much appreciated!
We're really glad to hear you love the look of the piece.

We always aim to deliver not just beauty, but also lasting quality. If you ever have any questions or feedback down the line, don’t hesitate to reach out — we're here to help.

Enjoy it.

Warm regards,
Bjorn
DETJER

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