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Destination2 Reviews 

27,313
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,941 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, often going above and beyond to assist with bookings. The booking process is frequently described as easy, smooth, and stress-free, with many appreciating the clear explanations and prompt communication. Many reviewers also highlight finding great deals and competitive prices for their holidays, often securing perfect itineraries tailored to their needs. However, some customers were dissatisfied with aspects of customer service, noting issues with responsiveness or a perceived decline in quality. A few other people also felt that information regarding non-refundable bookings, amendment fees, or undisclosed restrictions and charges was not always clear.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Booking process

Consumers find the booking process to be positive, with many describing it as easy, straightforward, and... See more

Holidays

Reviewers mention positive feedback about holidays, often praising the competitive prices and additional... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, professional, and... See more

Customer service

Customers had positive experiences with customer service, often praising agents for being communicative,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Booking our holiday with Stephanie was a pleasant experience, and the holiday itself has been enjoyable. Unfortunately, this has been overshadowed by the completely unacceptable handling of our airpo... See more

Company replied

Rated 5 out of 5 stars

I found a holiday to the Maldives nearly 3k cheaper than TUI and British Airways. As I've not used Destination 2 before, I was reluctant to book the holiday online, so phoned to make sure the pric... See more

Rated 5 out of 5 stars

Rony was extremely helpful in booking this cruise package for us. After a few days of backwards and forwards he came up with the perfect holiday with everything we had asked for. We shall definitely u... See more

Rated 5 out of 5 stars

IHave now used destination 2 for my last 3 long haul holidays and totally recommend. For this recent booking I spoke to keeley who was really easy to talk to and gave great knowledge of the destinat... See more


Company details

  1. Tour Operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(27,313)

4,541 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We've booked with Destination 2 for the fourth time!!

We have used Destination 2 for our last 3 holidays, and we have booked again this time. The advisors are very helpful and thorough. They take their time to ensure you are getting the best deal for your money. We live in France: booking holidays here is very expensive compared with the UK. Destination 2 has the ability to book our holiday from a French airport and the price is very competitive. We will definitely recommend this company to family and friends.

25 July 2026
Rated 5 out of 5 stars

I filled in the form and got a nice…

I filled in the form and got a nice welcome phone call from Alan at Destination 2. Alan was friendly and polite and understood all that I had asked in my quote.
We had a couple of emails back and forth and I changed my mind a couple of times. All booked within 48 hours due to great, honest service from Alan. No pushy sales or messing around.

25 July 2026
Rated 5 out of 5 stars

Incredible service - thank you Chris

After being incredibly let down by Love Holidays, I didn’t think I’d be able to afford my dream holiday. I came across Destination 2 through Trip Advisor and after checking - they have a Which recommendation - I booked my stay.
A special thank you to Chris Blackwell who went over and above with his level of customer service. He was attentive and reassuring and after promising to call me back in 30 minutes to ensure the booking was processed, I received a call from him within 15 minutes. Cannot thank him enough and he is a credit to the team. I can see why they received their Which recommendation this year and I highly recommend them. Thanks again!

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient

Tracy Jagger was extremely friendly and efficient making the booking process seamless. Holiday booked with good flight times and a great price. Thank you Tracy

25 July 2026
Unprompted review
Rated 1 out of 5 stars

Our hotel had no rooms available on our arrival.

Our hotel had no rooms available on our arrival date. We had to make our own way to an alternative hotel for 1 night and then go back to our booked hotel the next day. This spoilt our experience which was part of a special anniversary. In addition my wife is 64 years old and has severe rheumatoid arthritis. What made matters worse, this happened to numerous other guests over the period of our stay. We have booked with you previously and will not be booking with you again.

3 July 2026
Destination2 logo

Reply from Destination2

Hello MR CHRIS SEEKINGS and thank you for your review. We're very sorry to hear that the hotel could not accommodate you upon arrival. However, we do not appear to have been made aware of this at the time, and therefore not given the opportunity to assist. The booking remained confirmed on our side, and this would therefore appear to have been a hotel issue, especially given you mention that other guests experienced the same. It therefore appears that this review should be directed at the hotel rather than Destination2, and we would be happy to look into this further for you should you choose to contact us via the relevant channels.

Rated 5 out of 5 stars

Perfect Thailand Two- Centre Holiday

We used Destination 2 as we wanted to plan a multi- centre holiday to Thailand . Keeley was great and did lots of different timing options for us and gave us some great advice on the best time of year, best locations etc. I would use Destination 2 again and have no hesitation in recommending them.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Dan’s the man !!

Dan has been brilliant , very professional ! Nothing was too much trouble , and competitive prices - perfect combination! We’ll be back to book more - thanks again !

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Joseph!

Joseph was brilliant handling our holiday booking. Professional, polite and helpful. He is knowledgeable and was very efficient in helping us get the booking done and confirmed getting back to me promptly. He also worked late to ensure I received the confirmation. We have used Destination 2 to book our last few holidays to the Maldives and there has never been a problem. They always have the best availability and choice of resorts. I am very happy to recommend them. Thanks Joseph!

24 July 2026
Unprompted review
Rated 1 out of 5 stars

From 5 Stars to -1 Star – A Very disappointing decline!

27/7 responding to reply, I’ll happily share the marketing I received end of last week if you like.

If someone wants to share link of the holiday they find on your site, you should not think that gives you the right to spam them and frequently!

From 5 Stars to -1 Star – A Very disappointing decline!

I never expected to be leaving Destination2 a one-star review. In fact, I've previously left them two separate five-star reviews after excellent service. Sadly, that level of customer service has completely disappeared.
Two weeks ago, I returned to Destination2 to book our Christmas holiday. I'd shortlisted two 5 star hotels in Madeira and contacted the same travel consultant who had helped us previously. I simply wanted her opinion on which hotel she would recommend and to clarify why Destination2's room descriptions often differ from both the hotel's own descriptions and those used by other travel companies.

Instead of helpful advice, I received two curt and unhelpful replies.

Before contacting the agent, I had used the "email this holiday" feature on the website so I could send the holiday links to myself to show my husband later that evening. The links never arrived. What did arrive, within hours, were marketing emails from Destination2.
This is particularly unacceptable because I previously spent months trying to stop Destination2 marketing to me. It took considerable effort before the unwanted emails finally stopped.

I contacted Bethanie who had helped previously, to be told “ In regards to your opt in status:

In our data, we can see you requested the email with the trips details to be sent to you, which then opted you back into marketing emails, which is why you were then sent emails again in July after we opted you out in September.

I can see you are still subscribed but have opted for less emails. There are two links on the email footer - one to opt for less, but there's another that will opt you out of all emails - I have now done this for you and you should not receive any emails from Destination2. “

I have since formally requested that Destination2 remove and delete my personal data to prevent any further marketing, yet nobody has responded.

To make matters worse, I have now yet again started receiving marketing emails again. When I clicked the unsubscribe link, it clearly showed that I was already unsubscribed and that marketing preferences were set to "No". So I was clearly not subscribed in the first place, making the explanation I was given completely incorrect.
The decline in customer service is bad enough, but repeatedly sending marketing emails to someone who has explicitly opted out is completely unacceptable.

As a result, I will be removing my previous 5-star reviews because they no longer reflect the company that Destination2 has become.
If you value your privacy and don't want to spend months fighting unwanted marketing emails, I would strongly advise staying well away from this company.

24 July 2026
Unprompted review
Destination2 logo

Reply from Destination2

Thank you for your review. We are sorry to have disappointed however we must clarify that in relation to your data, by accessing our website you accepted the terms of use, which explain that we will use such in accordance with our Privacy Policy. Upon enquiry from you about opting out, we could see that this was not done in all areas by you and Bethanie assisted by doing this. Our record since shows that no marketing materials have been sent since 18 July, so we are very surprised that you have received further given the date you placed this review is after that. Your formal data deletion request has been received and will be dealt with in accordance with ICO guidelines which we remind is one calendar month. We will otherwise pass back your comments about the booking agent for internal review and regret that any of this has resulted in your loosing faith in our business since on the basis of information available to us, we do not find it is warranted. Previous reviews would have been placed based upon your experience on those occasions which were presumably reflective of good service and are disassociated to the current issues. It is disheartening to hear that you will therefore remove these.

Rated 5 out of 5 stars

Stephen was amazing! Seamless process to an easy booking!

My first time using Destination2 and what a great experience it was. I spoke with Stephen Jones and he was nothing but reassuring, helpful, polite and very knowledgeable. He guided me through the whole process within 30 minutes. I book a bucket list holiday for me and my partner with an amazing deal. Couldn't recommend Stephen and Destination2 enough! Will 100% be using again for my next trip. Thanks again Stephen.

24 July 2026
Unprompted review

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