Booking our holiday with Stephanie was a pleasant experience, and the holiday itself has been enjoyable. Unfortunately, this has been overshadowed by the completely unacceptable handling of our airpo... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.
United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Daniel at Destination2 made booking my stay very straightforward. Nice guy and efficient. Thanks.
Thank you Destination 2 with my holiday booking. Especially to Joseph and Lisa. They ware hepful and professional.
We have used Destination 2 for our last 3 holidays, and we have booked again this time. The advisors are very helpful and thorough. They take their time to ensure you are getting the best deal for your money. We live in France: booking holidays here is very expensive compared with the UK. Destination 2 has the ability to book our holiday from a French airport and the price is very competitive. We will definitely recommend this company to family and friends.
I filled in the form and got a nice welcome phone call from Alan at Destination 2. Alan was friendly and polite and understood all that I had asked in my quote.
We had a couple of emails back and forth and I changed my mind a couple of times. All booked within 48 hours due to great, honest service from Alan. No pushy sales or messing around.
After being incredibly let down by Love Holidays, I didn’t think I’d be able to afford my dream holiday. I came across Destination 2 through Trip Advisor and after checking - they have a Which recommendation - I booked my stay.
A special thank you to Chris Blackwell who went over and above with his level of customer service. He was attentive and reassuring and after promising to call me back in 30 minutes to ensure the booking was processed, I received a call from him within 15 minutes. Cannot thank him enough and he is a credit to the team. I can see why they received their Which recommendation this year and I highly recommend them. Thanks again!
Tracy Jagger was extremely friendly and efficient making the booking process seamless. Holiday booked with good flight times and a great price. Thank you Tracy
Sohit really help us out and got us good deal for Maldives.
Nothing was to much trouble and went the extra mile for us
Our hotel had no rooms available on our arrival date. We had to make our own way to an alternative hotel for 1 night and then go back to our booked hotel the next day. This spoilt our experience which was part of a special anniversary. In addition my wife is 64 years old and has severe rheumatoid arthritis. What made matters worse, this happened to numerous other guests over the period of our stay. We have booked with you previously and will not be booking with you again.

Reply from Destination2
We used Destination 2 as we wanted to plan a multi- centre holiday to Thailand . Keeley was great and did lots of different timing options for us and gave us some great advice on the best time of year, best locations etc. I would use Destination 2 again and have no hesitation in recommending them.
Dan has been brilliant , very professional ! Nothing was too much trouble , and competitive prices - perfect combination! We’ll be back to book more - thanks again !
1st rate. Extremely helpful and answered all questions. Took me through the process with ease.
Joseph was brilliant handling our holiday booking. Professional, polite and helpful. He is knowledgeable and was very efficient in helping us get the booking done and confirmed getting back to me promptly. He also worked late to ensure I received the confirmation. We have used Destination 2 to book our last few holidays to the Maldives and there has never been a problem. They always have the best availability and choice of resorts. I am very happy to recommend them. Thanks Joseph!
27/7 responding to reply, I’ll happily share the marketing I received end of last week if you like.
If someone wants to share link of the holiday they find on your site, you should not think that gives you the right to spam them and frequently!
From 5 Stars to -1 Star – A Very disappointing decline!
I never expected to be leaving Destination2 a one-star review. In fact, I've previously left them two separate five-star reviews after excellent service. Sadly, that level of customer service has completely disappeared.
Two weeks ago, I returned to Destination2 to book our Christmas holiday. I'd shortlisted two 5 star hotels in Madeira and contacted the same travel consultant who had helped us previously. I simply wanted her opinion on which hotel she would recommend and to clarify why Destination2's room descriptions often differ from both the hotel's own descriptions and those used by other travel companies.
Instead of helpful advice, I received two curt and unhelpful replies.
Before contacting the agent, I had used the "email this holiday" feature on the website so I could send the holiday links to myself to show my husband later that evening. The links never arrived. What did arrive, within hours, were marketing emails from Destination2.
This is particularly unacceptable because I previously spent months trying to stop Destination2 marketing to me. It took considerable effort before the unwanted emails finally stopped.
I contacted Bethanie who had helped previously, to be told “ In regards to your opt in status:
In our data, we can see you requested the email with the trips details to be sent to you, which then opted you back into marketing emails, which is why you were then sent emails again in July after we opted you out in September.
I can see you are still subscribed but have opted for less emails. There are two links on the email footer - one to opt for less, but there's another that will opt you out of all emails - I have now done this for you and you should not receive any emails from Destination2. “
I have since formally requested that Destination2 remove and delete my personal data to prevent any further marketing, yet nobody has responded.
To make matters worse, I have now yet again started receiving marketing emails again. When I clicked the unsubscribe link, it clearly showed that I was already unsubscribed and that marketing preferences were set to "No". So I was clearly not subscribed in the first place, making the explanation I was given completely incorrect.
The decline in customer service is bad enough, but repeatedly sending marketing emails to someone who has explicitly opted out is completely unacceptable.
As a result, I will be removing my previous 5-star reviews because they no longer reflect the company that Destination2 has become.
If you value your privacy and don't want to spend months fighting unwanted marketing emails, I would strongly advise staying well away from this company.

Reply from Destination2
Stephen was super helpful. Really thorough and clear on options for our holiday. Absolutely lovely to deal with.
The travel agent was excellent. She followed up on calls etc...
Voucher redeemed from a previous cancellation. The website was easy to navigate and rebook. Open an account with Destination 2 for best results.
My first time using Destination2 and what a great experience it was. I spoke with Stephen Jones and he was nothing but reassuring, helpful, polite and very knowledgeable. He guided me through the whole process within 30 minutes. I book a bucket list holiday for me and my partner with an amazing deal. Couldn't recommend Stephen and Destination2 enough! Will 100% be using again for my next trip. Thanks again Stephen.
Finn was so help full- we changed things a lot and she never moaned - she was lovely and could not do enough for us to get a perfect holiday- 5 stars in every way
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.