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Destination2 Reviews 

27,381
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,930 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and patient staff who carefully guide them through every detail and answer all questions. Travelers find the booking process remarkably smooth and efficient, successfully securing excellent packages tailored precisely to their preferences. Many consumers express great confidence in their arrangements and state they would happily use the service again. However, some customers also noted frustrating issues regarding unexpected hotel discrepancies and undisclosed additional charges upon arrival. Some reviewers were not happy with slow response times from customer support when trying to resolve urgent problems or amend bookings.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting their professionalism, extensive knowledge, and polite... See more

Booking process

Customers report positive experiences with the booking process, describing it as seamless, straightforward,... See more

Holidays

Users describe positive interactions with holidays, highlighting helpful and friendly customer service... See more

Service

Consumers find service to be positive, highlighting helpful and professional experiences from start to... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang up at 7:50pm on a Friday (Quite late!) Dan S was absolutely brilliant and so patient, my Mum & I wanted to book two separate bookings one for my parents and one for my partner, myself and unborn... See more

Rated 5 out of 5 stars

Brilliant customer service from Nadine Edwards. She returned my holiday request in super quick time quoting a really competitive price. She answered all my questions and was very knowledgeable. It... See more

Rated 5 out of 5 stars

Best prices for the Maldives. We booked online excellent website clear and easy to navigate. We decided to change our booking and where able to get straight through to a representative who was very he... See more

Rated 5 out of 5 stars

Gavin spent a great deal of time ensuring that all aspects of my booking were perfect, checking hotel and airline. He was very patient answering all my questions, and saying that I could ring back if... See more


Company details

  1. Tour Operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(27,381)

4,608 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As ever excellent value

As ever excellent value. Website has great search facility allowing easy focus on what we were looking for. Documentation received overnight. This will be our 7th year of using Destination2

29 July 2026
Rated 5 out of 5 stars

Just booked a family trip to Mexico…

Just booked a family trip to Mexico using Destination2. Sohit Lakhanpal was our agent, he was extremely helpful, we saved money booing via Destination2, it was expensive to book direct or through Booking.com. Would happily recommend.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Mauritius holiday booked.

I have today booked a holiday with Destination2 and the booking was expertly handled by Tracy Jagger. It is the first time that I have used Destination2. Over the years I have used many travel agents. I must say that the service given by Tracy was first class. She is knowledgeable and her advice was much appreciated. No hard sell just sound and honest advice and treatment. Would certainly recommend them and based on the experience so far I will be a return customer.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, even with me asking A Lot of questions and changing flights a few times Preeti was extremely helpful and accommodating.

28 July 2026
Unprompted review
Rated 2 out of 5 stars

Very disappointing experience with…

Very disappointing experience with Destination2.

I booked a 10-night all-inclusive holiday to Long Beach Mauritius for two people, expecting the package description to accurately reflect what was included. After arrival, however, we discovered several important restrictions and additional charges that had not been clearly disclosed before booking.

These included restrictions at certain restaurants, the exclusion of Hasu from the all-inclusive package, limits such as one main course per person, and additional food surcharges. These conditions materially affected the holiday and were not what I reasonably understood I had purchased.

I raised a formal complaint with Destination2 and explained that clearer information before booking would have allowed me to make a properly informed decision. Unfortunately, I did not feel that my concerns or request for appropriate compensation were handled fairly or satisfactorily.

When customers spend thousands of pounds on a premium holiday, all exclusions, restaurant restrictions and potential surcharges should be clearly highlighted before payment—not discovered after arriving at the resort.

Based on my experience, I would not book with Destination2 again. I strongly recommend that prospective customers request written confirmation of every all-inclusive entitlement, exclusion and surcharge before completing a booking.

20 May 2026
Destination2 logo

Reply from Destination2

Hello Antoan Miroslavov, thank you for your review. We are surprised that you post this given the time elapsed since your experience. Our stance has been that the package did accurately describe what was included and paid for. Under the circumstances we cannot be held responsible for any misguided personal expectations about what should be included. We are however pleased that the resort honoured the special request to enhance your experience. We regret that you will not book with us again as a result.

Rated 1 out of 5 stars

Biggest Scammers ever!

Biggest Scammers ever!! please stay miles away from this company as they are the biggest scammers ever around. I was harassed for days by that travel agent hr name is Nikita on phone and after booking holiday and only after paying it turns out it is non refundable and not eve meal plan can be amended. If you do you lose your whole money and book again. These guys should be jailed for such practices really. Poor customers they make an uninformed decision and you only realize after paying . So save your self time and money and stay away

2 July 2026
Unprompted review
Destination2 logo

Reply from Destination2

Hello sorb and thank you for your review. However, we would suggest you alter your wording here since we are certainly not scammers, nor do our agents harass customers and your comments are libelous. We are sorry that you made a mistake when selecting the board basis on our website, and it is unfortunate that the supplier does not allow amendments as explained within their response to your request which has also been passed onto you. The room type selected included the wording (Non-Refundable), and our Terms and Conditions explain that non-refundable rooms cannot be amended in any way. We're sorry this appears to have been overlooked.

Rated 3 out of 5 stars

Trouble downloading tickets

Trouble downloading tickets

28 July 2026
Destination2 logo

Reply from Destination2

Hello Simpson, and thank you for your review. We're sorry to hear you have been experiencing difficulty downloading your tickets. If you would like to reach out to our Customer Services Team via the appropriate channels, we will be happy to help. Once you have been assisted, we would appreciate any amendment you could consider making to your review score in order to accurately reflect the standard of service received. Thank you.

Rated 5 out of 5 stars

Stephen made deciding on a hotel a lot…

Stephen made deciding on a hotel a lot easier than hours of online searching. He listened to what I was looking for and quickly emailed a shortlist to me. These were great choices. I have used destination2 before and would highly recommend them especially Stephen for his helpfulness and friendliness.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Hi AlfredGadsby

Hi AlfredGadsby , Thank you great job.
He was so good and friendly on the phone to me couldn't have asked for better , he sent every thing itenary car transfers to hotels etc amazing guy i have never witnessed this before he got the perfect cruise for me Andy niece so looking forward to it , he is golden you have a great guy there.
Thank you
Miss GILLIAN Holland

28 July 2026

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