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Destination2 Reviews 

27,328
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,926 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, patient, and professional, which made the booking process smooth and stress-free. Many people appreciate finding great deals and well-arranged holidays, often highlighting the efficiency and ease of securing their perfect trip. However, some customers noted issues with post-booking customer service, experiencing slow responses or unaddressed concerns regarding amendments. A few people also felt that booking terms, such as non-refundable policies or hotel details, were not always clearly communicated, leading to unexpected issues.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Booking process

Consumers find the booking process to be positive, with many reviewers highlighting the ease and... See more

Holidays

People report positive experiences with holidays, often praising the ease of booking and the helpfulness of... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang up at 7:50pm on a Friday (Quite late!) Dan S was absolutely brilliant and so patient, my Mum & I wanted to book two separate bookings one for my parents and one for my partner, myself and unborn... See more

Rated 5 out of 5 stars

The agent I dealt with was Miss Keely Wraith, she was amazing, extremely kind, patient and listened to every I asked about and very quickly price matched my trip. I have used this company on 3 previo... See more

Rated 5 out of 5 stars

Best prices for the Maldives. We booked online excellent website clear and easy to navigate. We decided to change our booking and where able to get straight through to a representative who was very he... See more

Rated 5 out of 5 stars

Nikita was friendly and efficient. She was able to answer all my questions clearly. She was approachable and I feel confident that I can contact her if I have any concerns. I researched my holiday... See more


Company details

  1. Tour Operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(27,328)

4,554 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Experience hassle free holiday bookings

Great advice, knowledge, recommendations, 2nd time I've used Destination 2. Great 1st Experience and very happy with this trip planning too, would definitely recommend to anyone. Dan was full of advice and knowledge.

1 August 2026
Rated 5 out of 5 stars

I had a great experience booking my…

I had a great experience booking my holiday with Destination 2. The service was excellent from start to finish. Tracy, my advisor, was very friendly, helpful and knowledgeable, taking the time to answer all my questions and make sure everything was arranged perfectly. She made the whole booking process easy and stress-free. I have used Destination 2 previously and would happily use them again. Highly recommended!

31 July 2026
Rated 1 out of 5 stars

Stephanie was very approachable and…

Booking our holiday with Stephanie was a pleasant experience, and the holiday itself has been enjoyable. Unfortunately, this has been overshadowed by the completely unacceptable handling of our airport transfers. Before travelling, we identified that the transfer had been booked with the wrong hotel details and immediately contacted customer services by both email and telephone. Despite being assured the issue would be treated as a priority, it was never corrected.
As a result, we were left stranded at Heraklion Airport at 3:00am with our children, as the transfer company refused to take us to the correct hotel. We had no choice but to pay for a taxi at our own expense. Multiple follow-up emails have gone unanswered, and our return transfer still shows the wrong hotel details. The lack of communication, failure to rectify a known error, additional expense, and unnecessary stress have been extremely disappointing. This level of customer service is unacceptable, and based on this experience, I would never book with Destination2 again.in response to your reply, we are still waiting for our return transfer confirmation - we are now 4 days into our holiday. I was hoping this time would have been more than enough time to amend hotel details.

31 July 2026
Destination2 logo

Reply from Destination2

Hello Syeda Sultana and thank you for your review. We're very sorry to hear you are disappointed and had such an experience. We do note that you made contact with us on your day of travel to inform us of a discrepancy you had noticed relating to the transfer however unfortunately, this did not give us sufficient time to be able to rectify the issue highlighted. We apologise for any inconvenience experienced as a result of this, and we will continue correspondence with you via the appropriate channels in order to reach a resolution. Thank you.

Rated 1 out of 5 stars

Great Price but poor customer service

The price of £8k for accommodation for a family of 4 was good, but the customer service was bad. No-one responded despite several chasing emails. In the end I contacted the hotel directly to organise the Transfers.

23 July 2026
Unprompted review
Destination2 logo

Reply from Destination2

Hello jdm and thank you for your review. We're sorry to hear that you did not receive response to your emails and we have passed this feedback along to the relevant department's management team. Our records show that the transfer information was passed to the resort on the same day they were received from you, and we're sorry that you did not receive confirmation as expected.

Rated 5 out of 5 stars

Friendly and professional

No waiting ages for someone to answer. Friendly professional service. Was impressed by the attention to detail and quick response to questions that couldn’t be answered immediately.

31 July 2026

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