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Destination2 Reviews 

27,301
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,941 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, often going above and beyond to assist with bookings. The booking process is frequently described as easy, smooth, and stress-free, with many appreciating the clear explanations and prompt communication. Many reviewers also highlight finding great deals and competitive prices for their holidays, often securing perfect itineraries tailored to their needs. However, some customers were dissatisfied with aspects of customer service, noting issues with responsiveness or a perceived decline in quality. A few other people also felt that information regarding non-refundable bookings, amendment fees, or undisclosed restrictions and charges was not always clear.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Booking process

Consumers find the booking process to be positive, with many describing it as easy, straightforward, and... See more

Holidays

Reviewers mention positive feedback about holidays, often praising the competitive prices and additional... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, professional, and... See more

Customer service

Customers had positive experiences with customer service, often praising agents for being communicative,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Booking our holiday with Stephanie was a pleasant experience, and the holiday itself has been enjoyable. Unfortunately, this has been overshadowed by the completely unacceptable handling of our airpo... See more

Company replied

Rated 5 out of 5 stars

I found a holiday to the Maldives nearly 3k cheaper than TUI and British Airways. As I've not used Destination 2 before, I was reluctant to book the holiday online, so phoned to make sure the pric... See more

Rated 5 out of 5 stars

Rony was extremely helpful in booking this cruise package for us. After a few days of backwards and forwards he came up with the perfect holiday with everything we had asked for. We shall definitely u... See more

Rated 5 out of 5 stars

IHave now used destination 2 for my last 3 long haul holidays and totally recommend. For this recent booking I spoke to keeley who was really easy to talk to and gave great knowledge of the destinat... See more


Company details

  1. Tour Operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(27,301)

4,523 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a great experience booking my…

I had a great experience booking my holiday with Destination 2. The service was excellent from start to finish. Tracy, my advisor, was very friendly, helpful and knowledgeable, taking the time to answer all my questions and make sure everything was arranged perfectly. She made the whole booking process easy and stress-free. I have used Destination 2 previously and would happily use them again. Highly recommended!

31 July 2026
Rated 1 out of 5 stars

Stephanie was very approachable and…

Booking our holiday with Stephanie was a pleasant experience, and the holiday itself has been enjoyable. Unfortunately, this has been overshadowed by the completely unacceptable handling of our airport transfers. Before travelling, we identified that the transfer had been booked with the wrong hotel details and immediately contacted customer services by both email and telephone. Despite being assured the issue would be treated as a priority, it was never corrected.
As a result, we were left stranded at Heraklion Airport at 3:00am with our children, as the transfer company refused to take us to the correct hotel. We had no choice but to pay for a taxi at our own expense. Multiple follow-up emails have gone unanswered, and our return transfer still shows the wrong hotel details. The lack of communication, failure to rectify a known error, additional expense, and unnecessary stress have been extremely disappointing. This level of customer service is unacceptable, and based on this experience, I would never book with Destination2 again.in response to your reply, we are still waiting for our return transfer confirmation - we are now 4 days into our holiday. I was hoping this time would have been more than enough time to amend hotel details.

31 July 2026
Destination2 logo

Reply from Destination2

Hello Syeda Sultana and thank you for your review. We're very sorry to hear you are disappointed and had such an experience. We do note that you made contact with us on your day of travel to inform us of a discrepancy you had noticed relating to the transfer however unfortunately, this did not give us sufficient time to be able to rectify the issue highlighted. We apologise for any inconvenience experienced as a result of this, and we will continue correspondence with you via the appropriate channels in order to reach a resolution. Thank you.

Rated 1 out of 5 stars

Great Price but poor customer service

The price of £8k for accommodation for a family of 4 was good, but the customer service was bad. No-one responded despite several chasing emails. In the end I contacted the hotel directly to organise the Transfers.

23 July 2026
Unprompted review
Destination2 logo

Reply from Destination2

Hello jdm and thank you for your review. We're sorry to hear that you did not receive response to your emails and we have passed this feedback along to the relevant department's management team. Our records show that the transfer information was passed to the resort on the same day they were received from you, and we're sorry that you did not receive confirmation as expected.

Rated 5 out of 5 stars

Friendly and professional

No waiting ages for someone to answer. Friendly professional service. Was impressed by the attention to detail and quick response to questions that couldn’t be answered immediately.

31 July 2026
Rated 5 out of 5 stars

Straight forward booking process

Really easy and straight forward to book online with travel documents being received quickly. I have used destination 2 several times for hotels and package holidays and have always found them to offer the most competitive prices and packages with additional offers and upgrades. Would highly recommend

30 July 2026
Rated 5 out of 5 stars

I had a wonderful experience with…

I had a wonderful experience with Destination 2. Both Nikita and Matthew were extremely helpful and understood my holiday needs. I love the fact that Destination 2 has a price match guarantee too - the process was extremely straight forward and there was no hassle. Booking a holiday with them was very plain sailing and I will 100% be booking with them again. Thank you - I had a fantastic holiday!

11 July 2026
Unprompted review

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