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Design911 Reviews 20,070

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,279 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and professional service, often highlighting the helpful and knowledgeable staff who assist with orders and part selection. Many people appreciate the quick processing of orders and the excellent delivery service, with items often arriving promptly and well-packaged. The quality of the products is consistently noted as excellent, with parts fitting accurately and meeting expectations. However, some customers also noted issues with incorrect parts being sent or delays in delivery, sometimes leading to additional costs or inconvenience. There were also occasional concerns about the quality of certain parts, which did not meet the expected standards, and difficulties with the returns process.

What people talk about most

Delivery service

People report positive experiences with delivery service, often highlighting prompt and fast delivery, with... See more

Product

Reviewers mention positive feedback about product quality, with many noting that items are as described and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and fast service,... See more

Order

Users describe positive interactions with order, with many praising the fantastic service and helpful staff... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the top quality of materials,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love that design911 shows comprehensive diagrams of just about every part and where it goes in the parts diagram, including part numbers and competitive pricing. If design911s claim t... See more

Company replied

Rated 5 out of 5 stars

Graham Kenward was extremely helpful in identifying the part I required. It was not about the sale but ensuring the correct part was selected. the delivery process was amazing, DHL kept me updated t... See more

Company replied

Rated 5 out of 5 stars

If your Porsche has an emergency call Design 911. It's great that companies like this exist, helping to keep classic Porsche cars hearts beating, I would recommend if you are looking for parts for you... See more

Company replied

Rated 5 out of 5 stars

Design 911 have a massive stock and great stock options. I like the website and the ability to order from the parts diagram. This enabled me to identify the levelling bracket and associated parts for... See more

Company replied


Company details

  1. Auto Parts Store
  2. Auto Body Parts Supplier
  3. Auto Machine Shop
  4. Car Accessories Store
  5. Car Equipment Accessories Store

Written by the company

Design911 is renowned as a leading supplier of dedicated parts for Porsche enthusiasts, catering to a wide range of Porsche models. From the classic 356, 912, and iconic 911s to the cutting-edge Macan, Panamera, and the electric marvel, the Taycan, we've got you covered. Operating from strategically located distribution centers in both the United Kingdom and the Netherlands, we are well-equipped to meet your Porsche parts needs. We proudly hold the distinction of being the largest Porsche parts specialist serving garages, workshops, and body shops across the industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
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1-star

Asks customers to review

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Rated 4 out of 5 stars

My purchase experience was excellent…except surprise tariff cost

My purchase experience was excellent except I should have be advise of the additional tariff tacked on prior to delivery. I know tariffs are not controlled by Desigh911 but there should have been a "warning" to the consumer from the USA that it would required at time of delivery.

7 May 2026
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Reply from Design911

Thank you for your feedback, and we’re sorry for the frustration caused by the unexpected tariff charges.

While import duties and tariffs for USA deliveries are outside of our control, we do understand how disappointing additional charges on delivery can be. There is a notice provided at the basket stage advising that international orders may be subject to local customs duties and taxes, however we appreciate that this may not always be clearly seen or expected.

We’re very pleased to hear that aside from this, your purchase experience was excellent, and we truly appreciate you taking the time to share your comments with us.

- the Design911 team!

Rated 5 out of 5 stars
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Reply from Design911

Hi Clive,

Thank you for your feedback. We truly appreciate your support and are pleased to hear you were happy with our customer service.

- the Design911 team!

Rated 5 out of 5 stars

Lost my inlet temp sensor Gromit duh

Lost my inlet temp sensor Gromit duh ! Ordered through design911.com and had to come direct from manufacturer or supplier , took a while to get to me but Design kept me in loop throughout the process , great service well done everyone

14 May 2026
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Reply from Design911

Hi Ian,

Thank you for your fantastic review. We appreciate your patience while the inlet temperature sensor was sourced, and we’re pleased to hear our team kept you updated throughout the process. Your support means a lot to us.

- the Design911 team!

Rated 5 out of 5 stars

Super fantastic service and absolutely…

Super fantastic service and absolutely fast shipping.

7 May 2026
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Reply from Design911

Thank you for your amazing feedback.

We’re delighted to hear you were happy with the service and fast shipping. We truly appreciate your support.

- the Design911 team!

Rated 5 out of 5 stars

Very complete go-to webshop for you…

Very complete go-to webshop for you Porsche parts. Easy to navigate, complete documentation, good prices

13 May 2026
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Reply from Design911

Hi Menno,

Thank you for your fantastic feedback. We’re delighted to hear you found our website easy to navigate, with comprehensive documentation, a great range of Porsche parts, and competitive pricing.

- the Design911 team!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, quite high the shipping fee do. Also you should give more discount code.

13 May 2026
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Reply from Design911

Thank you for your review.

We’re pleased to hear you were happy with the fast delivery. We also appreciate your feedback regarding shipping costs and discount codes, and we will pass your comments on to the team for consideration.

- the Design911 team!

Rated 1 out of 5 stars

For what I received and the price you…

For what I received and the price you are charging it is simply outrageous. For sure I will not buy again ever.

13 May 2026
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Reply from Design911

Thank you for your feedback, and we’re very sorry to hear you were disappointed with your order.

We understand your frustration regarding the product received and the price paid, and we sincerely apologise that the experience did not meet your expectations. Customer satisfaction is very important to us, and we appreciate you taking the time to share your comments.

Your feedback will be passed on internally for review as we continually work to improve our products and service.

- the Design911 team!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I had just phoned my local Porsche dealer in Wolverhampton the girl on reception was half soaked and hopeless, no one in parts picked up the phone and I’m still waiting for the call back.

6 May 2026
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Reply from Design911

Hi Adrian,

Thank you for your kind words. We’re delighted to hear you received excellent customer service from our team and appreciate you choosing Design 911 for your Porsche parts.

- the Design911 team!

Rated 5 out of 5 stars

Excellent customer service

Needed replacement sill ends urgently. A call to customer services and the in stock item was shipped immediately. The other was on order and arrived a week later. Only complaint is the price 😉

13 May 2026
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Reply from Design911

Hi Alun,

Thank you for your feedback. We’re pleased we could help get your sill ends dispatched quickly and appreciate your patience while the remaining item arrived. We also appreciate your comments regarding pricing and your support.

- the Design911 team!

Rated 4 out of 5 stars

Possible to deal with a person directly

I have contacted directly and the manager replied quite fast. Not sure abouts parts quality yet

6 May 2026
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Reply from Design911

Thank you for your review.

We’re pleased to hear you were able to speak directly with our team and received a quick response from the manager. We hope you’ll be equally happy with the quality of the parts once received, and we appreciate your feedback.

- the Design911 team!

Rated 5 out of 5 stars

Great experience Overall.

Great experience Overall.

6 May 2026
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Reply from Design911

Thank you for your review.

We’re delighted to hear you had a great overall experience and truly appreciate your support.

- the Design911 team!

Rated 5 out of 5 stars

Ongoing good reliable service

Ongoing good reliable service. Many thanks.

13 May 2026
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Reply from Design911

Hi Mark,

Thank you for your continued support and kind feedback. We’re pleased to hear you continue to receive a reliable service from us.

- the Design911 team!

Rated 5 out of 5 stars

Fast delivery.

13 May 2026
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Reply from Design911

Thank you for your review.

We’re pleased to hear you were happy with the fast delivery and appreciate your support.

- the Design911 team!

Rated 1 out of 5 stars

Poor trade service and high prices compared to direct

Incredibly slow customer service for trade, and compared to Porsche direct the prices are noticeably higher unless non OEM parts. Sadly they've made a few mistakes for my order, have continually chased them and not a great outcome, so wouldn't recommend.

20 May 2026
Unprompted review
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Reply from Design911

Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.

We sincerely apologise for the delays in communication, the mistakes with your order, and the frustration caused by having to continually chase for updates. We understand how disappointing this must have been, particularly as a trade customer.

We also appreciate your comments regarding pricing and understand your concerns when comparing against direct Porsche pricing for OEM parts. Your feedback is important to us and will be reviewed internally as we continue working to improve both our service levels and customer experience.

Please accept our apologies again for the inconvenience caused.

- the Design911 team!

Rated 5 out of 5 stars

Perfect parts selection

Perfect parts selection, quick delivery service

5 May 2026
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Reply from Design911

Hi Karol,

Thank you for your review. We’re pleased to hear you were happy with our parts selection and quick delivery service.

- the Design911 team!

Rated 5 out of 5 stars

Quality product delivered on time will…

Quality product delivered on time will use again 100%

5 May 2026
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Reply from Design911

Hi Mr Thrussell,

Thank you for your kind feedback. We’re delighted to hear the product arrived on time and met your expectations. We look forward to helping you again in the future.

- the Design911 team!

Rated 5 out of 5 stars

Outstanding service

Outstanding service. Ordered my brakes in afternoon and delivered to Aberdeen within 24hrs. I don’t normally give feedback but this was impressive.

12 May 2026
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Reply from Design911

Hi Stan,

Thank you for taking the time to leave such fantastic feedback.

We’re delighted your brakes arrived in Aberdeen within 24 hours and that the service impressed you. Your support is greatly appreciated.

- the Design911 team!

Rated 5 out of 5 stars

Great Store with great service.

Design 911 have a massive stock and great stock options. I like the website and the ability to order from the parts diagram. This enabled me to identify the levelling bracket and associated parts for Xeon headlights.
Some of the staff are exceptional. On this occasion Tom really pulled out the stops to help me with my order, when my new membership wouldn’t sync with the website payment page. Greg is also very good, professional and a staple of the team.

12 May 2026
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Reply from Design911

Thank you for your detailed and wonderful review.

We’re delighted to hear you found the website and parts diagrams useful for identifying the correct components. We’ll also be sure to pass your kind comments on to Tom and Greg, who will really appreciate the recognition for their support and professionalism.

- the Design911 team!

Rated 5 out of 5 stars

Effective website

Effective website, easy to find the part. Simple ordering procedure and shipping by DHL, who generally perform well!
Part fitted accurately and quickly.
ALL GOOD, thank you,

12 May 2026
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Reply from Design911

Hi David,

Thank you for your great feedback. We’re pleased to hear you found the website easy to use, the ordering process straightforward, and that the part fitted perfectly. We truly appreciate your support.

- the Design911 team!

Rated 5 out of 5 stars
Design911 logo

Reply from Design911

Thank you for your fantastic review.

We truly appreciate your support and are delighted to hear you were so pleased with the service.

- the Design911 team!

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