I placed an online order with Derek Rose but accidentally selected the wrong size. Fortunately, their team spotted the mistake before dispatch and emailed me to clarify which size I intended to or... See more
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See what reviewers are saying
Looking for a particular type of mens slipper as a Christmas gift, I stumbled upon the website. I found EXACTLY what I wanted...but it was sold out. I contacted Customer Service and to my surprise a... See more
Company replied
We've loved Derek Rose clothing for years - especially their pajamas for the whole family! Their customer service is second to none - I ordered the wrong size and they replace dit before they'd recei... See more
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Great product and outstanding service. I was contacted because the lounge pants I had ordered were not available anymore (sale item). Instead of cancelling the order, I was offered to select another... See more
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Company details
Written by the company
Whether it is time spent alone, or time with friends and family. We want to help you feel good, look good and make the most of these moments. Understanding and appreciating the value of free time is what we call... Feel Good Living. Our brand mission is to design products to enhance these valuable moments.
Contact info
Victor Mill, Worrall Street, Congleton, CW12 1DT, Cheshire, United Kingdom
- 0800 9961995
- clientservices@derek-rose.com
- www.derek-rose.com
4.6
Excellent
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful garments
Thank you for the beautiful garments and careful and fast delivery. A nice present for my friend. He will be "feel good living"
25 September 2024
Unprompted review
Reply from Derek Rose
Good evening.
Thank you for shopping with Derek Rose and for taking the time to leave us a review.
We are so pleased to see that you are happy with you recent order, we hope that your new DR garments are keeping you comfortable and we look forward to seeing you again.
Best wishes,
DR team.
Great clothing and great service to…
Great clothing and great service to match! I ordered the wrong size and the DR team made the exchanges seamless and fast. Couldn’t be happier!
19 September 2024
Unprompted review
Reply from Derek Rose
Thank you for those kind words John. The 5 Stars are also very nice.
Customers, like yourself, make it very easy for us to be nice. It's an absolute pleasure to help.
We look forward to hearing from you again soon. Enjoy your day.
Best wishes,
D. R. Team
A very serious Company
A very serious Company.
I had wrong size on my order (S instead of XL !) and they call me before manufacturing to correct it.
A big thank you.
BD from PARIS
21 August 2024
Unprompted review
Reply from Derek Rose
Good Afternoon,
Thank you so much for choosing to shop with Derek Rose again, and for taking the time to leave such a remarkable 5-star review!
We highly appreciate the time you have taken, and we are delighted to see that you were happy with the service we provide!
We hope that you are enjoying the comfort of your new, personalised Barney T-Shirts, and we really look forward to seeing you shop with us again soon.
Once again, thank you, and we hope that you have a lovely weekend ahead.
Best wishes,
DR Team.
Derek Rose wonderful products unsurpassed customer service.
From all of the luxury brands I have dealt with in the past, this has been my best experience. The assistants in the shops are so helpful and accommodating. They are enthusiastic and have a deep knowledge of the product range. I would thoroughly recommend visiting one of their stores and treating yourself.
6 June 2024
Unprompted review
Reply from Derek Rose
Good evening.
Thank you for choosing to shop with Derek Rose and for taking the time to leave us a great 5-star review.
We cannot thank you enough for such a wonderful review and for recommending us to others. We are so pleased that you enjoyed your visit to our Marylebone store and that our staff were able to assist.
We look forward to seeing you shop with us again, in store or online.
Best wishes
DR team.
This company could not be more kind
This company could not be more kind, accommodating and helpful. I was recently gifted a pair of their pajamas. They were beautiful, but just not my “thing.”
I didn’t want to offend the gift-giver, so I contacted customer service to see if it was possible to do an exchange.
Not only did they quickly and easily expedite the exchange, but when my new items totaled a bit more than the originally purchased gift, they waived the extra amount AND covered the shipping in both directions. Not an inexpensive endeavor going back and forth from the US to the Uk!
I have such great respect for a company that is so easy to work with, takes such pride in their products and makes the shopping experience so lovely. I highly recommend!
13 August 2024
Unprompted review
Reply from Derek Rose
Good morning Marci,
Thank you so much for taking the time to leave such an amazing review, we truly appreciate the full 5 stars.
Our customers are at the heart of all we do, and we’re delighted to hear that you found your customer care experience so lovely.
It was a pleasure to help with your exchange, and we hope you enjoy relaxing in comfort and style in your new DR garments.
Take care, and if we can be of any further assistance, please do not hesitate to get in touch – we’re here to help.
Best wishes,
DR Team
So pleased I discovered ‘Derek Rose’…
So pleased I discovered ‘Derek Rose’ and their range of quality products. They use beautiful fabrics that feel amazing against the skin; the workmanship, attention to detail and their exceptional personal customer service is a pleasure to find. Now our one stop shop for leisurewear, underwear and sleepwear. Worth every penny
27 July 2024
Unprompted review
Reply from Derek Rose
Good afternoon.
Thank you for shopping with Derek Rose and for taking the time to leave us such a fantastic 5-star review.
We are so pleased that you are impressed with our service and amazing products and truly grateful for your kind words and of course, that you discovered us! If you ever need any assistance in the future please do get in touch as our team are always available to help.
Best wishes,
DR team.
I purchased a Father’s Day gift for my…
I purchased a Father’s Day gift for my dad and i was so happy with the product its self, and the service Derek Rose provided! I had a beautifully soft Basel T-shirt with a personalisation on it and he loves it! The order was delivered the next day! Thank you Derek Rose! I will definitely recommend to my friends!
13 June 2024
Unprompted review
Reply from Derek Rose
Good Morning Bonnie,
Thank you so much for taking the time to leave such a wonderful 5-star review, and for choosing to shop with Derek Rose again!
We are delighted to hear that your father loves his gift! We hope that he can enjoy the comfort of his new Teal Basel T-Shirt, while relaxing in his free time.
We look forward to seeing you again soon.
Take care, and best wishes,
DR Team.
Great, efficient, fast service!
I asked for an urgent order to be sent as soon as possible as I had the delivery person leave the country early. Fay was so helpful and got back to my email straight away and sent my item to embroidery a few minutes after ordering! Great, efficient, fast service!
25 June 2024
Unprompted review
Reply from Derek Rose
Good afternoon.
Thank you for shopping with Derek Rose and for taking the time to leave us a great 5-star review.
We are so pleased to hear that you were happy with the service we provide and Fay's expertise! We hope that you like your new personalised DR garment and we hope to see you shop with us again soon.
Best wishes,
DR team.
Я щаслива бути клієнтом цього магазину!
I am happy to be a customer of this store. Quality worth the money! Pajamas are in no way inferior to competitors! I stopped buying LA Perla because why pay more? the Derek Rosle brand* is an incredibly thin and very strong fabric, pleasant to the touch. I am happy to just walk in it and not just sleep in it. These are already three purchased products, I still want silk pajamas, maybe with time, packaging with love. The support and feedback from this store is very high! Thanks to the store, keep it up, I am satisfied and can advise, from A to ..., from purchase to delivery, a great experience.
6 June 2024
Unprompted review
Reply from Derek Rose
Good Afternoon,
Thank you so much for taking the time to leave a wonderful 5-star review, and for choosing to shop with Derek Rose again!
We are truly delighted by your kind words, and we are so pleased to hear how much you love your new Pyjamas!
We really look forward to seeing you shop with us again soon.
Take care, and best wishes, DR Team.
The people at Derek Rose helped me find a pair of PJ's that were no longer available on the website.
The people at Derek Rose helped me find a new version of my father's very favorite pajamas. He has several pair of Derek Rose PJs but one is his favorite. He has worn them out. I am thrilled he will have a new pair. He is 96 and very picky about his PJ's. His favorites were no longer available on the internet but Gary was able to find a pair. Thank you.
4 June 2024
Unprompted review
Reply from Derek Rose
Good Morning,
Thank you for taking the time to leave a 5 star review, it's much appreciated.
Our customers are at the heart of everything we do and it was a pleasure to help find a pair of your Father's favourite pajamas.
We look forward to hearing from you again soon.
Best wishes,
D. R. Team
Extraordinary customer service
Extraordinary customer service, I have buying online for many years and they really go the extra mile for you.
28 May 2024
Unprompted review
Reply from Derek Rose
Good evening.
Thank you for choosing to shop with Derek Rose and for taking the time to to leave us a 5-star review.
We are so pleased to hear that you are happy with our customer service team, it was a pleasure to assist you! We are so grateful for all of your orders, over many years and we can't wait to help again in the future.
Best wishes,
DR team.
My go to and only sleepwear for years
My go to and only sleepwear for years, Comfortable, durable and elegant. And ordering online is seamless, with personal smart attention and customer service.
All in all DB makes me sleep better 💤🙂
24 May 2024
Unprompted review
Reply from Derek Rose
Good afternoon.
Thank you for shopping with Derek Rose and for taking the time to leave us a great review.
We are so pleased to hear that you come to us for all your sleepwear needs and that we have been contributing to a comfortable nights sleep for you for many years. Our customer service team are always happy to help, so whenever you need us... just get in touch.
Best wishes,
DR team.
It’s all about their customers
A few years ago, I purchased a summer nightgown from Derek Rose for friend’s birthday and she absolutely loved it. It’s not an exaggeration when I say that at least 3 times a year since receiving it, she tells me how she doesn’t want to wear anything else and it was one of the best gifts she has ever been given. So when her birthday came up in April, I bought her a pair of Derek Rose short pajamas. They were shipped out within 2 days and arrived before the week was over. She tried them on and needed one size larger so I contacted customer service and asked them to send her a return form and label, which the did immediately, saying that they would send DHL to her house to pick up the package. My friend wanted to take them on a cruise and was hoping they would arrive before she left and I just got an email from their stellar customer service representative, Beckie, that they had the return and the replacement would go out today, arriving in time for her vacation! I have come to expect that responsive customer service is a thing of the past, but Derek Rose not only offers a beautiful product, they also back it up with warm and caring people who actually answer a phone call and follow through from the moment an order is placed until the customer is completely satisfied. I think I’m going to purchase a gift for myself now!
16 May 2024
Unprompted review
Reply from Derek Rose
Hello Marilyn.
Thank you for choosing to shop with Derek Rose again and for taking the time to leave us such a wonderful 5-star review.
It really is amazing to hear how much your friend loves Derek Rose and that you continue to choose us for those special occasions. We are so glad that our customer service team were able to help and I'm sure Beckie will be thrilled to see this review. As a family run business for many years, we feel it is important that our customers feel valued and have the option of contacting a friendly team for assistance. We appreciate your loyalty, your orders and of course your 5 stars... if you decide to treat yourself, we're here to help, if you need us.
Best wishes,
DR team.
High quality loungewear and exceptional…
High quality loungewear and exceptional customer service.
14 May 2024
Unprompted review
Reply from Derek Rose
Good evening.
Thank you for shopping with Derek Rose and for taking the time to leave us a brilliant 5-star review.
We are so pleased to see that you are happy with your new DR garments and that our customer service team were able to assist you. We hope to see you shop with us again soon.
Best wishes,
DR team.
Superior Customer Experience
I found the pair of pajamas I wanted out of stock on the website. Being 6 hours behind in the USA, I inquired of customer service how I would know when they were back in stock.
Fay immediately responded to me she would check all of their resellers to find them. She did, retrieved them, and created a personal shopping experience for me.
It’s so refreshing in today’s virtual world to have a human experience with such personal attention. Not only are the Derek Rose garments of fine quality, their customer experience is superior.
1 May 2024
Unprompted review
Reply from Derek Rose
Good Morning Michael,
Thank you so much for taking the time to give a 5 Star review. Fay was immensely pleased with your kind words.
We have spent years finding the finest fabrics to make our garments and our customers deserve the service to match.
May all at Derek Rose wish you a Truly Magical Birthday.
Best wishes,
D.R. Team
Attentive and warm attitude towards the…
Attentive and warm attitude towards the buyer. Excellent quality for the 15 years that we have been wearing clothes from this brand. Fast delivery. Thank you very much!!!
30 April 2024
Unprompted review
Reply from Derek Rose
Good Afternoon Nataliia,
I hope today finds you well, and we thank you so much for taking the time to leave such an amazing 5-star review.
Our customers are at the heart of all we do, and we're delighted to hear that you are happy with the customer care that you received from Lynn... she will be so pleased to read your kind words.
We truly value your continued loyalty to our brand, and look forward to hearing from you again soon.
Best wishes,
DR Team
Absolutely brilliant customer service
Absolutely brilliant customer service. Honestly the best. Thank you!!!
8 April 2024
Unprompted review
Reply from Derek Rose
Good Afternoon,
Thank you so much for choosing to shop with Derek Rose, and for taking the time to leave your wonderful review!
Our customers are at the heart of all we do, and it’s amazing to hear how happy you are with the customer care we offer – we truly appreciate your 5-star rating.
We look forward to seeing you shop with us again soon.
Best wishes,
DR Team
Great Quality, Excellent Service
Apart from the excellent quality of their clothing, Derek Rose provides great customer service. When I had to exchange an article of clothing for a larger size I explained the problem by email, It was reserved at once, which was fortunate, because when I actually placed the order there was only one in that size still available. The exchange was easy to make because the replacement was sent to a nearby Derek Rose store. Maybe because it is a family business, the staff is always friendly and helpful, whether on the telephone, in person, or on via email.
25 March 2024
Unprompted review
Reply from Derek Rose
Good Morning Richard,
I hope that you are keeping well, and we thank you so much for taking the time to leave such an amazing 5-star review.
We're delighted with your kind words and found it a pleasure to speak with you and help with your exchange.
As a family run business we are proud to offer the best customer care possible for our wonderful customers, and if we can be of any assistance in the future, please do not hesitate to get in touch. We're here to help.
Best regards,
DR Team
Derek Rose loungewear/pajamas
I’ve used Derek Rose loungewear/pajamas for years now. They have excellent design, color and pattern choices. Great style! Their fabrics are durable for frequent use and wear well. High quality throughout.
Most highly recommend!
By the way ... great customer service if you need it!
25 March 2024
Unprompted review
Reply from Derek Rose
Good afternoon.
Thank you for shopping with Derek Rose and for taking the time to leave us a great 5-star review.
We are so pleased to see how happy you are and continue to be with DR garments. We are very grateful to see that you would recommend us to others. We look forward to seeing you shop with us again soon.
Best wishes,
DR team.
I do not normally write reviews good…
I do not normally write reviews good bad or indifferent. But feel Derek Rose a company who produce night wear and similar must be praised. Have known of their existence for over 50 yrs purchasing for my deceased husband. Requiring pajama's , am almost 80 and thinking may end up in hospital etc! Drew a blank. Then recalled Derek Rose. Maybe they produce nightwear for woman. Yes they do. Classic. Beautiful fabrics. But the icing on the cake for myself was finding a company all stages from enquiry to final exchanged purchases who operate seamlessly, immediately and with great courtesy. A rare find. Reminds one what we felt to be British many many years ago. Professor Jones.
27 March 2024
Unprompted review
Reply from Derek Rose
Good evening.
Thank you for choosing to shop with Derek Rose and for taking the time to leave us such a wonderful 5-star review.
We are so pleased to hear that you thought of pyjamas and thought of us, it's always great to see a customer return. We are especially pleased to hear that you were happy with the service we provide and of course, our amazing garments. We are sure that wherever you wear your new Capri 23 pyjamas that you will look and feel good.
We hope to see you shop with us again in the future.
Best wishes,
DR team.
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