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Debenhams Reviews 

67,704
•
TrustScore 3 out of 5

3.1

Department Store
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Review summary

Created with AI, based on recent reviews

Considering 40,616 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that browsing the digital store and placing new orders is a very smooth and straightforward process. People often appreciate receiving their purchases quickly, noting that many items arrive securely and match their expectations nicely. However, some reviewers were not happy with poor customer service responses when trying to resolve various unexpected issues. Shoppers additionally noted frustrating delivery delays and unexpected extra fees added automatically during checkout for optional protection services. Others expressed deep disappointment regarding damaged packages received and complicated refund processes that took an exceptionally long time to settle.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many customers expressing satisfaction regarding... See more

Delivery service

Customers had ambiguous experiences with delivery_service, as opinions and outcomes varied significantly.... See more

Order

Users describe ambiguous interactions with order, highlighting a stark division in customer satisfaction.... See more

Customer service

Reviewers highlight negative aspects of customer service, describing it as extremely stressful and difficult... See more

Refund

Clients share negative opinions on refund, consistently reporting long delays and severe difficulties in... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I liked the easy way to place the order, pay and quick response with delivery details. What I didn't like was the fact it was a third party via marketplace who were responsible for sending my order.... See more

Rated 3 out of 5 stars

I paid extra to get the couch delivered by Wednesday maybe you should word it differently like expect some parts of it by then . Tried to contact costumer services but got directed to an ai not great.... See more

Rated 3 out of 5 stars

It was just there, no detailed description or specification of item, so you just buy based on guts or feeling, you are not really sure of what you are buying until you see it. Plus items may be deli... See more

Rated 3 out of 5 stars

Unable to give full review as I haven't received my goods from Evri yet. I paid the extra expense to have the mirrors delivered specifically on Friday yet here I am on Saturday morning still waiting... See more

Company details

  1. Department Store
  2. Appliance Store
  3. Clothing Store
  4. Cosmetics Store
  5. Decoration and Interior Design Store
  6. Jewelry Store

Written by the company

Welcome to Debenhams.com – your new favourite online shopping destination where you’ll find the latest fashion and accessories for women, men and kids, plus bestselling makeup, fragrances and hair products from the biggest brands in beauty, and design-led homeware to liven up your living space. Shop online at Debenhams.com. Fashion. Beauty. Home. Delivered to your door.

Contact info

3.1

Average

TrustScore 3 out of 5

68K reviews

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3.1

All reviews

(67,704)

40,001 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT TRUST!

I ordered a bed for my son which it said “in stock” I paid for it and got an email the next day saying my order was cancelled because it was out of stock. Not impressed atall, will not shop here again

13 August 2026
Rated 1 out of 5 stars

Horrible …

i did not want too even give Debenhams one star I ordered a 2ring hob for my disabled sister as she just moved in to her new home so even though I never had much money I did next day delivery and they charge 2pounds for protection of the parcel so over 7pounds on the 10th still waiting cont get a refund nothing I am angry what a load of rubbish 😡😡

10 August 2026
Unprompted review

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