Digital Direct  Reviews 

4,008
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 313 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and knowledgeable engineers for their exceptional professionalism, respect for property, and efficiency when completing appointments. Many people note that technicians arrive promptly, explain everything clearly before starting, and leave the workspace tidy. Consumers also appreciate the excellent customer communications maintained throughout the entire process, ensuring everyone stays fully informed. Additionally, people find the office team extremely helpful and report that the prices charged are very fair and competitive. Clients frequently highlight how reliable the overall service is and state they would readily recommend the business to others.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt arrival times and... See more

Staff

Clients share profound satisfaction with the staff, highlighting that both telephone support teams and field... See more

Price

Consumers find price to be positive, highlighting very reasonable rates and excellent value for money across... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness of the phone staff and... See more

Customer communications

Customers had positive experiences with customer communications, expressing satisfaction with quick phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had Rob and Sam visit today to look at fixing poor TV reception, after the wife remembered the work in the loft conversion, they lifted the Lino, opened up a floor panel and found the failed head... See more

Company replied

Rated 5 out of 5 stars

Having decided to ditch Virgin Media we needed an aerial for Freeview Play. Andy, very polite and friendly young man, arrived on time, discussed our options, agreed on a price and he worked very effi... See more

Company replied

Rated 5 out of 5 stars

Great service. Digital Direct were very friendly over the phone and the engineer was also very pleasant and had no issues replacing my very old TV antenna. He placed the cable exactly where I needed i... See more

Company replied

Rated 5 out of 5 stars

Very well run company. Elaine took my call and explained how they operate and booked my preferred day. The engineer Richard attended and was very professional. He gave me a quote for the work that ne... See more

Company replied


Company details

  1. Cable Company
  2. Closed Circuit Television Store
  3. Electrician
  4. Satellite Communication Service
  5. Security System Installer
  6. TV store

Written by the company

Why Choose Digital Direct? Digital Direct is a small family-run business built on honesty, reliability and getting things right first time. We genuinely care about our customers and pride ourselves on offering a friendly, professional and helpful service from first enquiry through to installation. With years of experience and thousands of happy customers, we specialise in all aspects of: • TV Wall Mounting • Aerial & Satellite Installations • Starlink Installation • WiFi & Internet Solutions • CCTV & Security Systems • AV & Sound Systems • Media Walls & Home Technology Our knowledgeable installers are approachable, experienced and passionate about delivering high-quality workmanship and tidy professional installations every time. Whether you need advice, repairs, upgrades or a complete installation, we are here to help and will always aim to provide the best solution for your home or business. Call Digital Direct today for a free quote and friendly expert advice.

Local Approved Family Business TV WiFi CCTV ELECTRICAL DATA

Written by the company

No Hidden Extras , Same Day Service , No Call Out Charge , Local Engineers
Digital Direct are a local family business providing aerial and satellite solutions to Domestic and Commercial customers , We pride ourselves on doing a great job at a fair price. We are here to help with all your TV needs - From Aerial Repairs to full new TV Systems, Digital Direct can support you with all your Satellite, Freeview , Freesat and You view needs . We can wall mount TVs to set up complete home cinema.
We Will Not Be beat on Price
We pride ourselves on providing a quality installation at a fair price - We will price match a like for like genuine written quote from a reputable company .

Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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5.0

All reviews

(4,008)

306 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, easy to book, they were on time and delivered the service quickly and efficiently, cleaning up after them selves👍

11 June 2026
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Reply from Digital Direct

Lovely comments, thank you Mr Potter.

Rated 4 out of 5 stars

Everything was great but for one thing…

Everything was great but for one thing
We arranged prior to the appointment day that I would get a phone call from installation guys so I could leave work and be back home for their arrival. This call did not happen, luckily my son was still in and got a call from my son instead when they arrived 2 hrs early.

8 June 2026
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Reply from Digital Direct

Thank you for completing our review Mr Norton. Please accept our apologies for not keeping you up to date with a call from the engineer or office. We value our customers and will always do our upmost to keep you informed of any changes which can sometimes happen if an earlier appointment postpones etc. We have taken you comments on board and hope we can help you again in the future. Kind regards.

Rated 5 out of 5 stars

I found the engineers to be very caring…

I found the engineers to be very caring helpful and professional nothing was too much trouble.

8 June 2026
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Reply from Digital Direct

Great review, thank you Pauline. We have shared your review with the engineers who carried out the work for you and we will always be here to help.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Richard was helpful and friendly, and got everything fitted quickly for me. Would happily recommend.

11 June 2026
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Reply from Digital Direct

Thank you Davina and to let you know your comments have been relayed to the engineer.

Rated 5 out of 5 stars

I’m not at all techy

I’m not at all techy, it was all incredibly easy.

11 June 2026
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Reply from Digital Direct

Thank you Sarah, our engineers understand that not everyone is 'techy' but will always be patient and instruct where necessary.

Rated 5 out of 5 stars

A very knowledgeable installer,

A very knowledgeable installer,
Repaired the problem and returned
The televisions
Very tidy,a polite installer, a very good service

9 June 2026
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Reply from Digital Direct

Great review, thank you Mr Tuggey. We know how important our reviews are when customers are looking for local tradesmen.

Rated 5 out of 5 stars

On time polite

On time polite, clean and quick. Would recommend.

4 June 2026
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Reply from Digital Direct

Thank you for taking the time to complete our review David.

Rated 5 out of 5 stars

Engineer turned up on time and knew…

Engineer turned up on time and knew what he was doing and fixed the problem in no time. Very impressed will use the company again.

1 June 2026
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Reply from Digital Direct

We really appreciate it when our customers say they would use our services again. Thank you Mr Arthur.

Rated 5 out of 5 stars

Very professional Service

Very professional Service, great advice provided very informative.

I was very pleased with the install engineer who attended my property.
And excellent t service provided and at short notice (same day)

Pricing was very good certainly value for money.
Highly recommend 👌

2 June 2026
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Reply from Digital Direct

Thank you Mr Wynne. We have forwarded your comments to the engineer and also shared with the rest of our small team. Always here to help.

Rated 5 out of 5 stars

I was very relieved that my Aerial…

I was very relieved that my Aerial could be fixed very experienced man explained everything to me. The company kept me informed on when he was to arrive very happy with the service.

5 June 2026
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Reply from Digital Direct

Glad you were happy with the overall service Beverley and we appreciate your lovely review.

Rated 5 out of 5 stars

Fantastic

Two brilliant engineers (sorry if that’s the wrong word) came to our house to install Starlink. Really polite and hugely knowledgeable. Did a fantastic job, and left everything really tidy. Couldn’t recommend more.

3 June 2026
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Reply from Digital Direct

Thank you Liam. Engineer is definitely the correct word and we really appreciate your comments.

Rated 5 out of 5 stars

Issues changing Broadband supplier

I have switched to Vodafone for my broadband, because I own a large older bungalow the supplied router wifi only covers 20%, a while ago I had installed a unifi repeater mesh system to cover the rest of the house. I could not connect the unifi system to the Vodafone router, I had local "expert" try and sort out. After 2 hours he gave up. I called Digital Direct, when the engineer arrived, he configured the Unifi system and now all is working. The engineer was really helpful and very knowledgeable.

2 June 2026
Unprompted review
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Reply from Digital Direct

Thank you for your great comments Mr Andrews. We really appreciate the feedback and support of our small local company. Your comments have been shared with the engineer who visited you and also the rest of our small team. Thanks again

Rated 5 out of 5 stars

Brilliant company

Brilliant company, Richard came in diagnosed and confirmed the problem, said the best way to do it and left us with fully restored tv and internet. Checked he was happy with his speeds etc. Punctual, neat and tidy job all for a very reasonable price. Would highley recommend

2 June 2026
Unprompted review
Digital Direct  logo

Reply from Digital Direct

Fantastic comments, thank you Linda. We really appreciate the fact they you would recommend our services to others and we will always be happy to help.

Rated 5 out of 5 stars

Turned up on the same day

Turned up on the same day, traced, located the fault and rectified on the same day, great service. P

28 May 2026
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Reply from Digital Direct

We appreciate your feedback Mr Fowkes, thank you.

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