Dawsons Reviews 

I confirmed my order for the guitar I received an email telling me it would be about 10 days & I would receive an email once dispatched. That email never came I contacted through the customer service email. I was ignored. I tried to phone nobody picked the phone up in business hours in the end I phoned a store to see if the company was still trading.
The store was extremely helpful & said they would leave a message for online customer service to contact me & they did, to tell me the guitar wasn't in stock, but it was clearly in stock when ordered. I think Dawson's really need to review how they do business online. My experience isn't an isolated incident I wouldn't have the confidence to order from them again.

Shocking customer service. Ordered a very expensive guitar case for my sons 30th birthday. I waited over a week then rang. They assured me it would be delivered within a few days. A week later I called again. It’s out of stock they told me. We’ll refund your money in 10 days.
Flabbergasted
JENNY in Dukinfield

Website is difficult to maneuver....ordered 2 guitars ,,,but refunded due to wrong shipment....follow up email for a reorder was not answered.....not clear on whether product is available or not.....from warehouse or supplier....ordering is not an easy process....

I think my review is fair as I ordered something ages ago and still haven’t had it and i was told that the product would’ve been restocked con the 24 and I still haven’t had an email telling me when or if it has been sent or will be sent

and now I keep getting reminders to review it

thanks

Most disappointed, I have ordered a violin on the website in June 24, and today is 5 August and still haven't received it. Called customer service twice and they have no idea when the violin arrives.

Didn't send everything, admitted to not sending everything and basically said 'what are you going to do about it' and stole 30 pound.
text book definition of 'big chain store bad guys'.
Shop local and independent, I did after and it was a lot nicer.

great service , very happy with guitar

Excellent delivery times - excellent product

Placed my order 1 month ago. Was advised 7 to 10 days delivery.

Currently I have had to switch two of my items because of stock issues. I'm still awaiting my guitar to arrive.

I was very pleased with both the quality of the service (including communication) and the quality of the instrument purchased from Dawsons Music & Sounds. The instrument arrived carefully packaged and in top condition ; I was somewhat surprised to find that it was even in tune! I should also mention the very competitive price (well over £100 less than that quoted by my nearest musical instrument dealer).

Great price, great customer service

After ordering the karaoke machine I was emailed a few days later to say only a display piece was available . After accepting this , when it arrived the power cable was missing. I have informed them and am still waiting for an update 3 weeks later .

Haven't recieved a Beatles booklet that I ordered over a month ago

Fair price, decent delivery time and kept me informed. The sticks I play seem difficult to find so thanks Dawson's for stocking

Fast delivery and responsive customer service, will be ordering from here again

After many weeks of waiting I still haven’t received what I ordered….

The worst experience I have ever had with a company . Had to fight to get a refund for my order which they did not have in stock. Endless amounts of phone calls with staff who were absolutely useless and lied every time about why my refund was not being processed ! Will never order from this company again .