Dawsons Reviews 13,212

One year after I bought a bass online I had one pot issue, absolutely no feedback form Dawson's, a totaly different story from what I got buying it with extensive communication to make the deal.
I had to pay for the repair at a local store where I would have buy that bass if it was available.

My experience with Dawsons Music in Sydney Australia was fantastic. They had a guitar amp that ive been looking for many years and could not find it brand new here in Australia. Only dawsons had it in stock (last one) they came through and delivered exceptional service and fast turn around. Thank you Dawsons.

Good music store...just what i was after at a very good price.....deffo worth a look.
First class...thanks 👏

I ordered a guitar for my daughter and messed up the click and collect. James in the customer service team was amazing for sorting out delivery for me. Kept me up dated every step of the way. Very impressed, he’s a credit to Dawsons

Good company to order from. I ordered a couple of bits and bobs on line. They keep you up to date re your order. 💯💯

Really smooth transaction, said it was in stock and it was!!!

The guitar I selected exceeded my expectations in terms of craftsmanship and attention to detail.
The tone was rich, resonant, and perfectly balanced, allowing for a remarkable playing experience.

We ordered an electric guitar set very impressed with the product and accessories.
Easy to set up and get playing good quality and really quick delivery of the item.

I've had a lot of trouble from the corrupted company Dawson's in Morriston they act disgraceful thay have issued a no fault of own eviction against me. They also moved in 🪰 fly tipping tenants nextdoor homelessness trashy people who don't care about anything. The only type of tenants they get are low life's with no ambition in life. I now know what a rogue landlord's lettings agency is because of them. Thay are really corrupted they hide behind a uniform and behind a computer 🖥 desk. Them corrupted individuals tend to blend in with the public. I wouldn't recommend Dawson's to homelessness Unemployed or working class people. The only type of people I would recommend it is somone on crack or alcoholics. Thanks for taking the time to read my comment.

Thank you so much to Phoebe for your excellent service you give me and my dad for selling his house through auction so quickly and taking stress off me .
Your so bubbly,kind , happy, no issue a problem for you you sort it out
Thanks to lowri and Alex for showing viewers around the property. Great service .
Great auction on my dad's property great price too.
Thanks again I will recommend Dawson's to anyone . Jackie

The guitar I selected exceeded my expectations in terms of craftsmanship and attention to detail. The tone was rich, resonant, and perfectly balanced, allowing for a remarkable playing experience.

This musical instruments store is a gem for musicians seeking quality instruments and accessories. They offer a comprehensive range of products, including guitars, keyboards, drums, and more. The instruments are meticulously maintained and set up, ensuring optimal performance. The store's fast delivery service ensures that I can quickly get my hands on the instruments I need for rehearsals and performances.

Placed two orders during December 2021, 1st order was wrong item, 2nd order i needed to send one item back. Sent Dawsons many messages by G-mail received generic internet messages stating they will get in touch! Nobody from Dawsons have been in touch. (AVOID at your peril)!

Contacted trading standards.
Contacted bank
I will get my money back but i don't think you will get your customers back.

Don't accept returns don't except phone calls waited over a month for a return number paid £34
with insurance only for the item to be returned i am getting in contact with trading standards stay well away from this company

Very happy with the piano Keyboard purchased, but wasn’t away that it did not come with the adapter, and wasn’t available to buy from Dawson’s.
Another item purchased which was supposed to be a Christmas gift had been shipped to the wrong address - refund was made, but disappointed another one wasn’t sent out.

I ordered a guitar and a set of strings. Foolishly I ordered prior to looking up any reviews and Dawsons don't allow you to cancel and order once it's processed so I was stuck with it

My order had been marked as dispatched on the website but I hadn't received any emails and there was no tracking information. I emailed customer support the next day and while I didn't receive an answer to that query I did shortly after get an email confirmation of dispatch with all the relevant tracking information.

The package arrived when it should have and I did notice that I had only received the guitar and not the strings. I assumed they were perhaps being sent separately but after a week of nothing I emailed customer support and they did actually process a refund on them for me.

The guitar itself was packaged well and, to my great surprise, appeared to have been inspected and perfectly set up before it being sent. So on that front I have no complaints.

So why only three stars? Even though there were no serious issues with my order I feel it would be disingenuous to award higher when it's clear from other reviews that it really is luck based. Fortunately I got lucky but a lot of other people didn't. Or course we can't know what that ratio is and perhaps 95% of orders go similar to mine. But do you want to take the risk? I wouldn't again.

Best microphone stand ive ever had, Quick release button to adjust the stand. Excellent Product, Bargain and Fast delivery, Thank You

Good prices and fast delivery. Thank you

Communication about delivery was non-existent. I was told the courier would contact me and they didn't. Then when it turned up, it was packaged really poorly, plus the whammy bar was missing. A month after emailing to get a replacement part I still haven't heard anything. The customer service phone number didn't work from my mobile or a landline, you just get a message saying it can't be reached from this location. The price was great, but everything else about the experience has been terrible, so I won't be using Dawsons again.