Daniel Footwear Reviews 

18,121
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,626 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of products, finding them well-made and stylish. Many appreciate the fast and efficient delivery service, with items arriving quickly and often well-packaged. Reviewers also find the prices good and the overall value excellent, noting an easy ordering process. However, some people mentioned issues with receiving incorrect or faulty items, such as wrong sizes or damaged products. A few others found the return process problematic, sometimes incurring costs even for faulty goods. A small portion of customers also reported not receiving orders or facing difficulties with refunds.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the quality, comfort, and stylish... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and speedy delivery... See more

Quality

Consumers find quality to be positive, with many praising the excellent quality of trainers, sandals, and... See more

Order

Customers had ambiguous experiences with order, with many finding the ordering process easy and... See more

Price

Reviewers mention positive feedback about price, with many finding products to be reasonably priced and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great service. I'd have given 5 stars but one of the pairs of Birkenstocks I ordered was the narrow fit, when I thought I had ordered the standard fit. The detail was in the Key details when you expa... See more

Company replied

Rated 5 out of 5 stars

Speedy delivery well packaged item. The bag is just the right size, and has a quality feel. Would have preferred a slightly more substantial strap, rather than the ‘rolled’ one. However that is a min... See more

Company replied

Rated 5 out of 5 stars

My biggest regret is, the sandals I ordered from this Company were too narrow for my feet and I had to return them. That aside, from start to finish including the return, everything went like clockwor... See more

Company replied

Rated 5 out of 5 stars

The parcel arrived really quickly! I loved the Coach trainers - added bonus they were sparkly which I missed form the description online! I bought three pair of sliders however 2 were returned. I f... See more

Company replied



Company details

  1. Shoe Store

Information provided by various external sources

Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(18,121)

1,471 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have bought Daniel open gold and silver sandals

I have bought sandals. First of all, they are beautiful, secondly, they are light and comfortable. The sole has a cushion. I have never had blisters. and people make me compliments.

7 July 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you so much for the review!

Rated 5 out of 5 stars

Easy company to order from

Easy company to order from. Good communication and fast delivery.
However, this particular sandal if you like me are between sizes, size down as they are generous.

6 July 2026
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Reply from Daniel Footwear

Thank you so much for the review!

Rated 3 out of 5 stars

Not sure why £2.50 less on my return

Not sure why £2.50 less on my return ?
Refunded?

13 July 2026
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Reply from Daniel Footwear

Hello,

Thank you for your review. This is our standard returns fee as documented in our returns policy.

Kind regards

Daniel Footwear

Rated 1 out of 5 stars

I had to return my shoes as they didn’t…

I had to return my shoes as they didn’t fit and since I have rang twice asking why it hasn’t been processed and I’m waiting for my refund weeks later.

2 July 2026
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Reply from Daniel Footwear

Thank you for your feedback. We're very sorry to hear about the delay with your return and refund, and we completely understand how frustrating this must be, especially after contacting us twice. This is not the level of service we aim to provide.

Please accept our sincere apologies. If you could contact our customer service team with your order details, we'll ensure your return is investigated and your refund is processed as quickly as possible. Thank you for your patience, and we hope to resolve this for you very soon.

Rated 5 out of 5 stars

Good price

Good price. Quick delivery. Product as expected. Great service.

13 July 2026
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Reply from Daniel Footwear

Thank you so much for your review.

Rated 5 out of 5 stars

So pleased

Delighted with my shoes and the customer service was quick and painless for the pairs I returned

13 July 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you so much for your review.

Rated 5 out of 5 stars

Gorgeous shoes.

Super fast delivery and beautifully packaged.
Gorgeous shoes just a shame I had to return as too narrow. But as this company is now on my radar I hope to make a purchase soon.

13 July 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you so much for your review.

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