There were less linen packages in the house than ordered, but after a phone call, extra were delivered after an hour, which was a good solution. Somethings were a bit unclear: when the garbag... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Unfair 1.800 DKK cleaning fee – booking 2026-105211 Dancenter charged us 1.800 DKK for “re-cleaning” after booking 2026-105211. They claimed we burned a hole in the sofa (we don’t smoke and had sma... See more
Company replied
Very nice place for short and long stay. Surprisingly pool area is not busy even though its full season and most apartments are busy. Good activities facility. We will definitely come again soon
Company replied
It’s a beautiful and fully equiped house in beautiful surroundings. Love the backyard, so close to the sea. We’re enjoying our holiday to the fullest!
Company replied
Company details
Written by the company
Sommerhuse i Danmark, Norge, Sverige og Nordtyskland. Mere end 10.000 ferieboliger gør det nemt for dig at finde frem til det hus, der lever helt op til dine behov og ønsker.
DanCenter Sommerhusudlejning
Written by the company
Contact info
Kronprinsensgade 3, 2.sal, 1114, København K, Denmark
- +45 70131616
- marketing@dancenter.com
- www.dancenter.dk
3.7
Average
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Apartment D101
Apartment D101
I was here because of my work, but.
Fantastic lovely nice and spacious apartment, with everything I needed.
Even in the kitchen, I lacked nothing.
Good space for my nice clothes and my work clothes in the bedroom.
Easy to get the key, as there was a key box, so I could come at any time of the day, which meant a lot to me, that I was not dependent on a specific time.
Although it was a bit cold at this time, I really enjoyed having a cup of coffee in the morning on the terrace.
And it was very close to Faaborg town, where I could enjoy the lovely streets.
It was really nice to have the option to swim and use the sauna, I am sure that I will come back, but with my wife next time.
3 March 2025
Unprompted review
Reply from DanCenter A/S
Hi,
Thank you for sharing your wonderful experience at Apartment D101! We're thrilled to hear that you enjoyed the spacious apartment, the amenities, and the convenient location. We're especially glad you appreciated the flexibility of the key box and the opportunity to relax on the terrace. We look forward to welcoming you and your wife on your next visit!
~Martin
Great stay
The house was neatly cleaned. location was amazing, 500 meters from the Dueodde beach
18 March 2025
Unprompted review
Reply from DanCenter A/S
Hi,
We're delighted to hear that you enjoyed your stay at the house! It's great to know that you found it neatly cleaned and that the location was amazing, with the beautiful Dueodde beach just 500 meters away.
We're thrilled that you appreciated the proximity to the beach and the overall experience. Thank you for taking the time to share your feedback with us. We look forward to welcoming you back again soon!
~Antonio
Reply from DanCenter A/S
Hi,
We're glad to hear that you received good help today! Our team is always happy to assist and provide support whenever needed.
Thank you for acknowledging their efforts. We appreciate your feedback and look forward to continuing to help you in any way we can.
~Andrea
Nice cosy small house
Nice cosy small house. Perfect for two. Or Three. Appliances really good. Everything was there. Only the bedroom was small, so if you are with two people that are old, that might be a problem. We had a great stay. And would go there again!!
14 March 2025
Unprompted review
Reply from DanCenter A/S
Hi,
Thank you for your kind words and positive feedback! We're thrilled to hear that you found our house cosy and our appliances to your liking. We have noted your concern about the bedroom size and will take it into consideration for future improvements. We're glad to know that you had a great stay and look forward to welcoming you back. Thank you once again for choosing to stay with us!
~Tim
Contacting DanCenter before departure
Contacting DanCenter before departure, re something not understandable, caused by something ! that we received the booking confirmation in Dutch language :-)
I spoke to a very competent person who solved my questions
10 March 2025
Unprompted review
Reply from DanCenter A/S
Hoi,
dank u wel voor uw feedback. Wij verontschuldigen ons voor eventuele verwarring die is veroorzaakt door uw boekingsbevestiging in het Nederlands. We zijn blij te horen dat een van onze competente medewerkers al uw vragen kon beantwoorden. Aarzel niet om in de toekomst contact met ons op te nemen voor welke verduidelijking dan ook. Fijne dag verder!
~Fred
After booking did not get a…
After booking did not get a confirmation mail. Had to call several times before confirmation mail was send. Both times the phone service was not particularly friendly
10 March 2025
Reply from DanCenter A/S
Hi,
We apologize sincerely for the inconvenience caused by not receiving a confirmation email after booking. We understand that having to call multiple times to request the confirmation email was not acceptable.
Furthermore, we apologize for the poor phone service you experienced.
We have sent the confirmation voucher again to ensure you have all the necessary details for your booking. Please let us know if there's anything else we can do to make things right.
Thank you for bringing this to our attention, and we hope to provide a better experience for the rest of your booking.
~Adrien
Booket men ikke booket
Back in September 2024 I booked a vacation house for Easter 2025. At that time I was not totally sure on the dates and I justed booked to be sure, and then used the opportunity of free cancellation.
I then rebooked the same house for the specific dates (1 day less than before), and I thought all was good.
Today I looked for the confirmation of the booking, and found nothing, but I looked at my bank and saw that i paid. So I texted DanCenter and asked them to resend the confirmation.
The respond was quiet offensive, and not very understanding of my situation, they simple denied all and said I already god the email with the cancellation - which is correct, I just thought it was for the first time I booked, since they kept my money.
Their response to this problem is that the system is booking making a reservation for 3-day until the payment is there, and the payment apparently takes 3-4 days. This was not explained to me, and I was not aware that this simple problem is a problem in 2024 - to me, unprofessional.
So I still need my money (they are currently returning the money), AND I do not have a vacation house for Easter.
Overall a really bad experience and I'm still surprised that they just kept the money, and not returned them immediately after they cancelled.
3 March 2025
Unprompted review
Reply from DanCenter A/S
Hi,
We would like to apologize for this unintentional inconvenience caused to you.
We have processed your refund request from our end. It takes 7-14 working days to reflect in your account. In case of questions, please feel free to contact us.
~Martin
Reply from DanCenter A/S
Hi,
We're glad to hear that you had a great experience with us! Thank you for sharing your positive feedback.
~Anton
I really want to give 0 stars..
I really want to give 0 stars... I wrote a review here in September because I had to wait over 4 months for my refund from DanCenter (DanCenter had canceled my booking at short notice and without a replacement and then did not transfer the money back to me). After my review here, the refund was finally initiated. I thought the case was finally closed with that.
This year in January I suddenly received a reminder asking me to pay for the holiday flat. I replied and explained the situation. After 4 weeks, I received the second reminder without comment. I replied again with the same explanation. I received a reply with the request to send the cancellation documents, which I did. I then received another request to submit further documents. Apparently the booking department at DanCenter has not saved any documents and I need to provide everything... I have had so much trouble with this one booking and even now after 1 year I am still being harassed with inquiries and requests for payment that are not justified! I request DanCenter to finally close this case.
UPDATE: Thanks for the quick reply fromDanCenter here on trustpilot. Unfortunately two days ago I just recieved yet another reminder to pay... Can you please check again and tell your colleagues at booking that this case is closed?
1 March 2025
Unprompted review
Reply from DanCenter A/S
Hi,
We profoundly apologize for the inconvenience you have experienced. We are committed to rectifying this situation as soon as possible. We are investigating the situation immediately and ensuring to correct any inconsistencies in our record. Also, we will get in touch with our booking team and inform them about the closure of this case. We thank you for your patience and trust. Please do not hesitate to reach us if you encounter further issues.
~Mark
Bad customer service and sloppy billing.
There was a 220 dkk "Cleaning Audit", for cleaning yourself. It was not on the bill. Instead there were 2 unexplained charges for extra cleaning, 250 dkk + 270 dkk.
When asked about it, the answer was that they charge an "audit fee" of 220 dkk. But it was not on the bill they had just sent! After some time they remove one of them but still end up not following what was written in the listing on Airbnb.
Their customer service seems like a bad AI. They switched between English and danish in their answers. Generally very unprofessional.
By the way, the electricity bill was over 50% of the rent, be careful!
27 February 2025
Unprompted review
Reply from DanCenter A/S
Hi,
We apologize again for the confusion caused by the unexpected cleaning charges. We understand that the initial explanation and billing were unclear.
We have removed the charge of DKK 270. You will only be required to pay the remaining charge of DKK 250, which is the cleaning audit fee.
We'll take this as an opportunity to improve and provide better support to our guests.
Thank you for your patience and understanding.
~Nico
Reply from DanCenter A/S
Hi,
Thank you for your kind feedback! We're thrilled to hear that you found our booking process to be easy and convenient.
We're glad that you appreciated the option to pay the majority of the booking fee later. We understand that planning a trip can be stressful, and we're happy to offer flexible payment options to make it easier for you.
Thank you again for choosing DanCenter, and we look forward to welcoming you to your next destination!
~Dennis
House could not be heated …
We rented a house via DanCenter middle of February. After 3.5h in the house with all heating sources running we could only get the temperature to be 14C in the main living room. No heading sources avaliable in the bedroom.
We called the SOS line from Dancenter and was advised that they could not do more than we had already done. Therefore we terminated our rent.
DanCenter now refuses to pay back the money. They said we should have waited 24h in the house.
I will never use them again
FOLLOW UP. They have now decided to charge us for cleaning of the house for the 3hours we stayed there. 1300dkk. Total scam company. Just stay away from them.
14 February 2025
Unprompted review
Reply from DanCenter A/S
Hi,
We regret the inconvenience caused to you during your stay at the rental property in mid-February. We understand that the heating issues made the property uninhabitable, and you were forced to terminate your rent.
Our team has investigated this matter and has addressed your concerns via email. We would like to reiterate the information provided and explain our policy regarding refunds.
Please refer to the email sent by our team, which outlines the details of our policy and the steps we take in such situations. If you have any further questions or concerns, please don't hesitate to reach out.
Once again, we apologize for the inconvenience and appreciate your feedback.
~Xavier
A very nice house too bad for the hot water
Accommodation ideally located a few steps from the sea. Nevertheless, two important elements will be noted:
> A limited hot water tank for a family of six
> Small beds for adults
The accommodation is of good quality perfect geographical location comfortable. We recommend it without hesitation.
17 February 2025
Unprompted review
Reply from DanCenter A/S
Hi,
Thank you for your feedback and recommendation! We are thrilled to hear you enjoyed the prime location of our accommodation and found it comfortable. We are sorry to hear about the limited hot water tank and small bed size. Your feedback is crucial in improving our services and we will certainly look into these matters. Once again, thank you for bringing this to our attention.
~Noah
The cleaning is great
The cleaning is great, but in bedroooms it was very cold, Airconditioner was only in the livingroom and it consumes a lot of energy, for which guests have to pay more. I would recommend puting catalog with instructions on the table or in a visible place.
1 February 2025
Unprompted review
Reply from DanCenter A/S
Hi,
Thank you for your feedback. We appreciate your positive comments about the cleaning. We understand that the lack of air conditioning in the bedrooms and the additional energy consumption can be inconvenient. We will take your suggestion into consideration and discuss the possibility of providing a catalog with instructions in a visible place.
~Carl
Extremely bad experience with a booking…
Extremely bad experience with a booking of a house in Hoyer. Booked via AirBNB. House was completely unsanitised and dirty. We informed them directly but even months after they falsely accuse us of having them noticed. AirBNB closed my complaint to our satisfaction but still Dancenter keeps on sending random BS messages. Never again Dancenter.
10 August 2024
Unprompted review
Reply from DanCenter A/S
Hi,
We regret the inconvenience caused to you regarding your stay at the house in Hoyer. We understand that the house was not sanitized and dirty, and we apologize for the disappointment this caused.
As per our records, our team has connected with you via the Airbnb platform to address your concerns.
We appreciate your feedback and apologize again for the poor experience.
~Daniel
The stay is comfortable
15 January 2025
Unprompted review
Reply from DanCenter A/S
Hi,
Thank you for sharing your feedback! We're glad to hear that your stay was comfortable. If you have any specific suggestions or if there's anything else we can assist you with, please let us know. We're here to help
~Noah
There is no bed linen, and no warning about its absence.
A wonderful, cozy summer house, which has everything you need EXCEPT bed linen, but unfortunately it is not stated anywhere that you need to bring your own bed linen. And so it is a very comfortable accommodation, atmospheric, with a beautiful view. We were two families with children, everyone was delighted. It's good that our friends live nearby and brought their own bed linen.
13 January 2025
Unprompted review
Reply from DanCenter A/S
Hi,
Thank you for sharing your thoughts on your recent stay at our summer house! We're thrilled to hear that you and your families had a wonderful time, enjoying the cozy atmosphere, beautiful view, and comfortable accommodations.
However, we apologize for the oversight regarding the bed linen. We appreciate you bringing this to our attention.
We're glad that your friends were able to help out with the bed linen, and we'll make sure to update our listing to include this important detail.
Thank you again for your feedback, and we're happy to hear that everyone in your group had a delightful stay!
~Dennis
Cancellation just days before the start
We have booked a holiday and a nice looking home via Booking.com, which is managed by Dancenter. We booked two months in advance and were very much looking forward to it. But just a few days prior to the start of the holiday we were informed that the reservation was cancelled, because of some "infrastructual problems". After a complaint via Booking.com their support told us, that the home manager (Dancenter) must have overbooked the home. Of course we got a full refund of the amount paid, but since Denmark uses DKK and we use EUR I had to pay a ~10 € fee initially and I was charged ~10 € again when I got the "refund". So after all I just paid 20 € to NOT get my resveration and my long awaited holiday, but instead a cancellation notice a few days before the holiday should've started. And on top of that I complained about that to Dancenter via E-Mail, but they didn't even bother to respond.
15 March 2024
Unprompted review
Reply from DanCenter A/S
Hi,
We apologize for the experience you've had with your holiday booking, which was managed by DanCenter.
We're also sorry to hear that you incurred currency exchange fees and that your email complaint didn't receive a response.
Your concern has been highlighted to our respective team, and we're working towards a quick resolution. We appreciate your patience and will keep you updated on the progress.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
~Noah
😀😀😀😀😀😀😀😀😀
😀😀😀😀😀😀😀😀😀
Stop sending me these trust pilot notifications. Actually considered spam i my end
8 January 2025
Reply from DanCenter A/S
Hi,
We're delighted to hear that you found our booking process easy and straightforward, and that our conditions were clear and transparent.
At DanCenter, we strive to provide a seamless and hassle-free experience for our guests, from the initial booking to the end of their stay. Your feedback is invaluable in helping us achieve this goal.
Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!
~Anton
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.