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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and supportive throughout various processes, making interactions pleasant and efficient. The recruitment and onboarding experiences are consistently highlighted as smooth, easy, and well-organized, with many appreciating the clear communication and quick responses from the team. Reviewers also value the flexibility offered and the overall positive working environment, often recommending the company to others. However, some people mentioned dissatisfaction with the support, noting that it often requires multiple follow-ups to resolve issues and that email responses can be slow. A few customers also reported a lengthy and complicated application process, while others expressed concern about inconsistent call volumes impacting financial stability. Additionally, a minority of reviewers described negative experiences with management, citing concerns about employee relations and fairness.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising recruiters for being polite, helpful, and... See more

User experience

Consumers find the user experience to be positive, particularly highlighting the smooth and supportive... See more

Customer service

Clients share positive opinions on customer service, with many praising the friendly, clear, and supportive... See more

Response time

People report positive experiences with response times, with many customers praising quick and polite... See more

Service

Customers had positive experiences with service, often highlighting the smooth, organized, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have had a great experience so far as an interpreter. The volume of work has been good but the payment rate is a bit low compare to other UK translation agencies. There have been a few challenges i... See more

Rated 4 out of 5 stars

My onboarding process was quite easy and supportive. Though I applied in February this year, they took a long time (May) to get back to me while I was confused the whole time about my application bei... See more

Rated 4 out of 5 stars

The recruiting process was fairly easy and didn't take long before I got in. I schedule my work to my needs, when inquiries raised I get a feedback within a couple of days. Making positive changes... See more

Rated 4 out of 5 stars

Had an issue with Dals app and couldn't have access to any job notifications. Theona was very helpful, patient, responding very quickly to my emails and always willing to help. Thank you so much Theo... See more


Company details

  1. Translator
  2. Audio Transcription Service
  3. Transcription Service

Written by the company

The world is a better, fairer place when everyone is understood. At Dals we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including British Sign Language and other non-spoken languages. With our ever-growing network of interpreters and linguists, we connect our clients with crucial expertise whenever and wherever they need it – in person, on-screen or by phone.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 6% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Gabriela is a great recruiter

Gabriela is a great recruiter. A talented and professional one. The recruitment process was fast and I have been spending already an year with the company. Best wishes to all team!

24 June 2025
Unprompted review
Rated 4 out of 5 stars

Dals review

I was assisted in the onboarding process by Alexandra who was very kind, professional and responsive. I hope everything will be allright from now on too.

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed and offended

Extremely disappointed and offended by the attitude of their interpreter Mr. Azhar Ali who was brusque, rude, argumentative and extremely unprofessional. So much that we decided to dispense with his services. He initially refused to leave but did so eventually.

Never Again!

17 June 2025
Unprompted review
Rated 5 out of 5 stars

I was recently recruited by DA…

I was recently recruited by DA Languages, and I’m very pleased with how efficient and professional the entire process was. The recruiter Andreea, and the team were responsive, friendly, and clearly communicated every step. They made the onboarding straightforward, and I felt supported throughout.

I’m excited to start interpreting with them and look forward to working together. Thank you to the recruitment team for such a positive experience!

18 June 2025
Unprompted review
Rated 2 out of 5 stars

Non payers !

I have been with them for number of years and the rating is given based on last experience. I was contacted via email by Ioan-Rares Lliescu and asked to assist with telephone interpreting which didn't go ahead as client didn't call. As I was instructed, I had informed the agent straight away. No response, no payment for my waiting time. A follow up email sent again- ghosted. Called, explained the matter to whoever answered the call - now we in June - no response, no payment. even though the payment is tiny ( maybe one pound max- I know, it's really absurd), I do raise my concern here because I do not feel valued as an interpreter, also I wanted to highlight their poor practice as well as alert the others - if a pound collected from many interpreters this would amount to quite a bit anyway. So it's more about awareness than anything.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Smooth onboarding experience

I have just been accepted to work as an interpreter with DALS. I have yet to carry out my first assignment, but the onboarding process was smooth and easy. Thank you so much to Andreea for all her help with the process.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Smooth Recruitment Process and Great Start




I had the pleasure of going through the recruitment process at DALS with Alexandra, and I couldn’t have asked for a better experience. She was extremely professional, responsive, and flexible throughout the entire process.

Despite a few delays on my end due to prior commitments, Alexandra remained patient and supportive. She always took the time to answer my questions clearly and promptly, making the process smooth and reassuring.

So far, so good ! everything is going really well on my end since I have started. I’m truly enjoying the experience so far and love interpreting across different fields and sectors.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

I am very pleased working with DALS

I am very pleased working with DALS. It is flexible, you can choose your own hours. I love working with DALS. Overall a positive experience. I have worked with DALS for more than one year. Friendly staff, supportive and understanding. Thank you DALS :

3 June 2025
Unprompted review
Rated 1 out of 5 stars

They changed their name

They changed their name, but they didn’t change their poor treatment of interpreters. This is a skilled, demanding, and time consuming job, yet DALS still pays professional interpreters less than minimum wage. How is that fair? Qualified adults, doing complex and important work, are being paid less than a college student stacking shelves.
Freelance interpreters need to unionise and organise.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Interpreter recruitment process

I had the pleasure go throughout the recruitment process at DALS with Andreea-Mihaela, and I can confidently say she has been exceptional every step of the way. Her professionalism, kindness, and attention to detail made the entire process smooth and stress-free.

She kept me informed and guided me through each stage with patience and clarity, always making herself available to answer questions and provide support. Thanks to her dedication, my profile was successfully approved, and I’m now ready to start working with confidence.

Thank you Andreea - Mihaela for your outstanding support and encouragement!!

28 May 2025
Unprompted review
Rated 4 out of 5 stars

Good

So far, working with DALS has been a positive experience. I receive regular call volume, and the team has been helpful and professional when needed.

28 May 2025
Unprompted review
Rated 4 out of 5 stars

Onboarding process

I had a really positive onboarding experience with Imaan Sajid. She was polite, responsible and made the process smooth and clear. Very professional and helpful throughout.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Recruitment Process

I've recently joined the company, and the recruitment process went smoothly thanks to Andreea‑Mihaela Ciobanu, who guided me every step of the way. I look forward to continuing to have such positive experiences.

22 May 2025
Unprompted review

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