Dals Reviews 387

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and supportive throughout various processes, making interactions pleasant and efficient. The recruitment and onboarding experiences are consistently highlighted as smooth, easy, and well-organized, with many appreciating the clear communication and quick responses from the team. Reviewers also value the flexibility offered and the overall positive working environment, often recommending the company to others. However, some people mentioned dissatisfaction with the support, noting that it often requires multiple follow-ups to resolve issues and that email responses can be slow. A few customers also reported a lengthy and complicated application process, while others expressed concern about inconsistent call volumes impacting financial stability. Additionally, a minority of reviewers described negative experiences with management, citing concerns about employee relations and fairness.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising recruiters for being polite, helpful, and... See more

User experience

Consumers find the user experience to be positive, particularly highlighting the smooth and supportive... See more

Customer service

Clients share positive opinions on customer service, with many praising the friendly, clear, and supportive... See more

Response time

People report positive experiences with response times, with many customers praising quick and polite... See more

Service

Customers had positive experiences with service, often highlighting the smooth, organized, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have had a great experience so far as an interpreter. The volume of work has been good but the payment rate is a bit low compare to other UK translation agencies. There have been a few challenges i... See more

Rated 4 out of 5 stars

My onboarding process was quite easy and supportive. Though I applied in February this year, they took a long time (May) to get back to me while I was confused the whole time about my application bei... See more

Rated 4 out of 5 stars

The recruiting process was fairly easy and didn't take long before I got in. I schedule my work to my needs, when inquiries raised I get a feedback within a couple of days. Making positive changes... See more

Rated 4 out of 5 stars

Had an issue with Dals app and couldn't have access to any job notifications. Theona was very helpful, patient, responding very quickly to my emails and always willing to help. Thank you so much Theo... See more


Company details

  1. Translator
  2. Audio Transcription Service
  3. Transcription Service

Written by the company

The world is a better, fairer place when everyone is understood. At Dals we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including British Sign Language and other non-spoken languages. With our ever-growing network of interpreters and linguists, we connect our clients with crucial expertise whenever and wherever they need it – in person, on-screen or by phone.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

387 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My overall experience with Dals has bas…

My overall experience with Dals has bas been excellent.The team is professional,responsive and very supportive throughout the process.
Communication is always clear and efficient and I felt well-guided from the beginning.A special thanks to Dreamie who helped me with everything and made the whole process smooth and stress free.I truly appreciate the guidance and professionalism.
Highly recommended!

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Be careful with DALS

Be careful with DALS; they have ruined the careers of many interpreters. The most disturbing aspect is that many of their reviews are fake, often originating from outside the UK, and even their telephone interpreters are working from abroad, particularly from Eastern Europe, while the government appears to be taking no action. This is not only unethical but also poses a serious national security risk, as sensitive information is going abroad.

DALS (formerly DA Languages) changed its name after numerous lawsuits and negative publicity, hoping to improve its image, but unfortunately, it’s just rebranding and nothing has really changed. After this review, don’t be surprised if you suddenly see a wave of fake 5-star reviews appearing.

Shockingly, police forces continue to work with such an agency, as they have no ethics, no respect for interpreters, and they put interpreters in danger. They even send untrained and unqualified bilinguals to police bookings, and when mistakes inevitably happen, the interpreters are the ones who get blamed and sacrificed by DALS.

They pay extremely low rates; interpreters only receive about 10–20% of what the agency charges clients, and I sincerely hope this agency never gets the contract with the Ministry of Justice, courts, or police forces. Sadly, it seems police forces still use them simply because they are cheap, but the hidden costs of their practices are enormous. I strongly encourage everyone to step forward and leave honest reviews about them, because only together can we bring change to this unfair system.

2 February 2025
Unprompted review
Rated 5 out of 5 stars

Recruiter Ms

Recruiter Ms. Andrea provided excellent assistance. The instructions were clear and easy to follow and the supporting documents were very helpful. Thank you for your professionalism.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Maria

Maria has been helping me with onboarding application and she has been so welcoming and helpful she made me feel so comfortable with everything and answered all of the questions I asked and never made me feel like I was asking too much. Honestly she’s amazing

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and Supportive Recruiting Experience

The recruiting process was smooth and professional. I especially want to thank Andreea P., who guided me through every step with patience and clarity. She was a great help and made the whole experience much easier.

15 August 2025
Unprompted review
Rated 3 out of 5 stars

Ridiculously low payment

I have nothing bad to say about the company, except that they pay very little money, which is frustrating. They also do not cover transport cost (exception is if you travel to another city). But an interpreting job is usually one hour long and when I have to pay for buses, it means I spend a third of what I earned in this one hour, which is ridiculous. I hope the company will change their payment policy. I believe interpreters should be respected and earn a decent salary.

31 August 2024
Unprompted review
Rated 5 out of 5 stars

Human quality onboarding process

I've just passed the recruiting process for linguists at DALS and it has been a very smooth experience thanks to Radhika and her help. She has been precise and patient when asking for information, and very reassuring throughout the process. Despite being a remote recruiting process, it felt close which I'm grateful for as it's not very common nowadays.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Smooth onboarding, helpful support, and great communication

I’ve just completed the onboarding process as a freelance interpreter with DALS, and I wanted to take a moment to share how positive the experience was from start to finish.

From the very beginning, the process was clear, professional, and well-organized. I was guided through every step by Alondra (Ada), who was incredibly helpful, responsive, and kind. She answered all of my questions quickly, supported me through technical steps like platform access and VOIP setup, and made sure everything was properly reviewed and finalized.

I'm especially grateful to Ada for her continued support,she made the entire process much less stressful and genuinely made me feel welcomed as part of the team.

Looking forward to collaborating further with DALS!

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and Supportive Recruitment Experience

had a very positive experience during the recruitment process with DALS. From the beginning, everything was clearly communicated and professionally handled. I would especially like to thank Teodora, who guided me through each step with patience, clarity, and kindness.

She was always quick to respond to my questions and made sure I had all the necessary information to complete my profile successfully. The entire process—from the language assessment to uploading the required documents—was well-structured and easy to follow, thanks to her support.

I truly appreciate her friendly and helpful approach, and I’m glad to be joining DALS as a freelance linguist.

5 August 2024
Unprompted review
Rated 1 out of 5 stars

Dals is perceived as a scam /Rif-off .

Dals is perceived as a scam /Rif-off .
They allegedly pay low wages to interpreter's
if interpreter's speak up or voice their concerns , Dals would deregister you without a valid reason the company's behaviour is seen as unacceptable , especially in this day and age , as they don't listen to feedback and may block individuals who try to communicate with them . overall , dals is considered a poor company to work for.

7 July 2025
Unprompted review
Dals logo

Reply from Dals

Good afternoon,

We're truly sorry to hear about your experience and appreciate you bringing it to our attention.

To help us look into this further and understand what went wrong, we kindly ask that you contact us at feedback@dals.co.uk with more details.

Thank you for giving us the opportunity to improve.

Kind regards,
VOC Team
DALS

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