Daily Mail Reviews 

1,587
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, most reviewers were let down by their experience overall. Consumers frequently complained that the official website constantly refreshes and reloads automatically, making articles completely unreadable and frustrating to navigate. Readers also expressed deep frustration over strict censorship policies, missing comments sections, and unexpected account bans. Many subscribers noted that subscription fees felt entirely wasted when technical issues prevented proper access to the news. Some people were satisfied with specific aspects, expressing affection for the publication or finding certain daily editions decent. These users occasionally found genuine value in particular story selections or specific parts of the platform.

What people talk about most

Social media

Customers consistently note negative experiences with social media, expressing deep frustration over heavy... See more

Website

People report negative experiences with website due to intrusive paywalls and aggressive refreshing that... See more

Subscription

Customers expressed deep dissatisfaction with the subscription model as most stories now require payment and... See more

Product

Reviewers highlight deep dissatisfaction with the product, describing it as worse than older publications and... See more

User experience

Reviewers express deep dissatisfaction regarding the poor user experience on the platform. Consumers report... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Perhaps someone from the DM "management" could respond to some of the views here (mine & others) ? Now they have invented another way to annoy its Readers , as well as disappearing reader's commen... See more

Rated 1 out of 5 stars

I bought my first copy of the Daily mail yesterday morning, seeking a change from the Daily Express, which is becoming more divided by the day and I couldn't believe how much racism was in t... See more

Rated 1 out of 5 stars

The comments are not representative, most are generated by AI, according to Copilot detection. There is no way to complain about the comments. "If you have a question about comments" goes directl... See more

Rated 1 out of 5 stars

Pages constantly reloading half way through reading, constantly being pushed to the start of the news after reading articles further down, spelling mistakes, never able to read comments, pages don’t... See more


Company details

  1. News Service

Written by the company

MailOnline - all the latest news, sport, showbiz, science and health stories from around the world from the Daily Mail and Mail on Sunday newspapers


Contact info

1.2

Bad

TrustScore 1 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(1,587)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Mailrewards - biggest con going.

As a loyal reader I have purchased the Daily Mail in hard copy for decades, swallowing the ever increasing price rises. When you could acquire Nectar points at least there was a very small benefit in return realised. However, since moving to Mailrewards, and since religiously entering the numbers each and every day for years, not a sniff, nothing, so I have come to the belief that this is purely a con to lure people into buying the paper or a subscription. Loyalty can be pushed only so far in my view.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

No top headlines anywhere on the Daily Mail…

No reports anywhere on the Daily Mail app about the tragedy that is the Venezuelan earthquake!it’s disgusting and disrespectful to those poor victims -instead all I read is just idle gossip! It’s worse than the Sun was years ago and on a par with the Sunday sport mag from years ago!!im deleting the app and using the BBC one instead! I’m Totally shocked at the omission of headline news!!

25 June 2026
Unprompted review
Rated 1 out of 5 stars

UK gets a new prime minister

Meanwhile Daily Mail headline: ''The messiah has moobs!''

That full news item itself is hidden behind their M+ paywall.

You obviously missed out on the supreme irony of not having Boris Johnson writing this piece of very important news.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Holly oh Molly staff etiquette is appalling

So.

One of my youngest wanted to read an article with this company, but it asked them to subscribe, and they did so using my phone as I had let them use it recently to buy a birthday gift, when I found out I tried to cancel the subscription but it asked me to call them so I did and a Holly from this place’s customer service afforded herself to make nosy comments how she wasn’t convinced that this is what has happened…

Absolutely ridiculous, how do you train your staff Daily Mail?

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Have learned to shun the Daily Mail

Over time have reached a point where I shun the Daily Mail now. What perturbs me is that I'm drawn to the site from other sites recommending a Daily Mail article. Then if I see another article there that looks especially interesting, suddenly a wall pops up prohibiting me from reading it unless I subscribe to the Daily Mail. A few experiences like that and you feel like you are being manipulated and bullied. Truly gives me a sense of disillusionment with the platform. My policy now is to shun the Daily Mail.

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Daily Mail is useless

Daily Mail is useless, was OK when it was free, but seems they are making it effectively a pay site by almost everything being M+, and you don;t know if it is till you waste time clicking on it. Most of their articles are useless plither anyway. Cheeky to ask you to pay for that. Sometimes you can get round it by private browsing or using archive ph, sometimes you can;t, it's all too random to be worthwhile. The best bot was the readers' comments you can still see those but the DM journalism is atrocious. M+, they should pay me to log on and boost their click ratings. Really going off it now.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Takes the biscuit as the worst site on…

Takes the biscuit as the worst site on the web. Slow.unresponsive.click on one thing it takes you elsewhere. Most of your comments disappear or are never published. Keeps reverting to USA default.profanity filter is joke some innocent words are deleted while profanity gets published. Constant adverts and auto play videos. Impossible to contact a human. Blocks your account after a certain number of postings.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Daily Mail subscriptions are a nightmare

I have spent days and have sent multiple ignored messages trying to cancel a subscription. Unless you are never going to cancel a subscription in your life, I suggest you refrain from applying for one. It's easier to get out of Fort Knox.

2 June 2026
Unprompted review
Rated 1 out of 5 stars

DM forcing readers to subscribe.

I was hoping that this online newspaper would up its game but unfortunately it continues to decline. The problem now is that almost every story that is posted costs to read. Around 80% of stories now need a subscription. This is extortion. I for one will certainly not be subscribing and will search for my news elsewhere.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Unauthorised renewal

The mail renewed my subscription without asking for my authorisation or consent. I did not request auto renewal. I have contacted customer services several times regarding this matter and there response is a standard letter full of waffle but no answer to my communication. There customer service is very poor.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

The DM doesn't support freedom of speech

The Daily Mail doesn't support freedom of speech. You add a constructive honest and polite comment on their app. They dont publish it, very frustrating. The Daily Mail app has been removed from my phone, never to be read again. Very disappointing

19 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely dreadful to deal with

Absolutely dreadful to deal with. I have requested the cancellation of my subscription four times, including by phone and they keep making excuses and continue to deduct money from my bank. Just criminal behaviour.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

They don’t publish your comments don’t…

They don’t publish your comments don’t bother taking your time to write In the comments section it don’t matter what topic you won’t get it published a few at work said this happened to them also we are all now thinking the comments section in the mail
are made up bots pushing exactly what the mail are paid to make you believe it ought to be investigated .

7 May 2026
Unprompted review

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