Daily Mail Reviews 

1,588
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, most reviewers were let down by their experience overall. Consumers frequently complained that the official website constantly refreshes and reloads automatically, making articles completely unreadable and frustrating to navigate. Readers also expressed deep frustration over strict censorship policies, missing comments sections, and unexpected account bans. Many subscribers noted that subscription fees felt entirely wasted when technical issues prevented proper access to the news. Some people were satisfied with specific aspects, expressing affection for the publication or finding certain daily editions decent. These users occasionally found genuine value in particular story selections or specific parts of the platform.

What people talk about most

Social media

Customers consistently note negative experiences with social media, expressing deep frustration over heavy... See more

Website

People report negative experiences with website due to intrusive paywalls and aggressive refreshing that... See more

Subscription

Customers expressed deep dissatisfaction with the subscription model as most stories now require payment and... See more

Product

Reviewers highlight deep dissatisfaction with the product, describing it as worse than older publications and... See more

User experience

Reviewers express deep dissatisfaction regarding the poor user experience on the platform. Consumers report... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Perhaps someone from the DM "management" could respond to some of the views here (mine & others) ? Now they have invented another way to annoy its Readers , as well as disappearing reader's commen... See more

Rated 1 out of 5 stars

I bought my first copy of the Daily mail yesterday morning, seeking a change from the Daily Express, which is becoming more divided by the day and I couldn't believe how much racism was in t... See more

Rated 1 out of 5 stars

The comments are not representative, most are generated by AI, according to Copilot detection. There is no way to complain about the comments. "If you have a question about comments" goes directl... See more

Rated 1 out of 5 stars

Pages constantly reloading half way through reading, constantly being pushed to the start of the news after reading articles further down, spelling mistakes, never able to read comments, pages don’t... See more


Company details

  1. News Service

Written by the company

MailOnline - all the latest news, sport, showbiz, science and health stories from around the world from the Daily Mail and Mail on Sunday newspapers


Contact info

1.2

Bad

TrustScore 1 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(1,588)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

All round terrible customer service .

All round terrible customer service .
I have emailed and written to them from Editor to general enquires over 20 times since September of last year asking why they stopped the football insert on a Monday and have not had One reply .
I even used the "sports dept" on facebook , which they read and didn`t reply .
As I said in one of my emails , sorry to have shown an interest .
From someone who would purchase the DM Six times a week , I only buy on Saturday for the TV guide.
Bad form Daily Mail , basic bad manners and shame on you editor....

18 February 2026
Unprompted review
Rated 3 out of 5 stars

Monday Feb 16,2026..I thought the Home…

Monday Feb 16,2026..I thought the Home Page for the USA was decent today.Had news from other countries.Wasn't full of multiple headlines of Kardashian tidbits.Actually had some news instead of it mostly about celebrities,sport players,influencers..We need real news for average people lives.

16 February 2026
Unprompted review
Rated 1 out of 5 stars

Hijacked by Maggots

Comments clearly mostly by right wing yanks. If you’re chasing approval, post something ignorant, racist, bigoted or mysogenistic. Post something informed or caring, and you’ll be ridiculed. Not for the intelligent...

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Subscriptions cannot be cancelled

I took out an online subscription to the Daily Mail to try the newspaper out. Over the last three months, I have repeatedly tried to cancel it, but nothing has happened. No emails have been answered. If I want to cancel, I will obviously have to block my bank card.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Shame you can't give zero stars

I use this app to send me to sleep because it's numbinly boring but there are other issues with it too. It constantly scrolls forward so articles are unreadable. Contacted them 3 times and still can't correct it so removing the app and I'll have to find some other story teller to help me sleep

30 January 2026
Unprompted review
Rated 2 out of 5 stars

Beckham coverage

Should be rebranded as 'Daily Beckham'. The Ad Nauseum amount of coverage they give to this puerile, trivia is beyond parody. Only buy for crosswords.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Company run by Pedophiles

Daily Mail calls women raping a 12 year old boy in a article "Glamorous blonde music teacher's breathtaking confession in court as she ADMITS having sex with boy, 12". These people are pedophiles

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Beware of the subscription trial and then cancellation

BEWARE of subscription situation, they originally stated they wouldn't only be able to cancel if you had subscription info such as amounts involved, however that isn't in the email sent on ordering or in the online portal under the subscription area - stinks of a situation bordering being a con.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Terrible reporting

Terrible reporting, terrible customer service and generally dreadful experience! I know that, with the daily mail, expectations would be low, but they went far lower than I had feared. Even cancelling before being charged proved more effort that it should have been!

14 January 2026
Unprompted review
Rated 1 out of 5 stars

Why do I have to give my private email…

Why do I have to give my private email address just to read a story you are disgrace to news readers
I will be deleting your app I refuse 10o% to part with my email address so you can harass me through my email address not happening very very unhappy they you are demanding people part with their personal data

11 January 2026
Unprompted review
Rated 1 out of 5 stars

The comments are not representative

The comments are not representative, most are generated by AI, according to Copilot detection.
There is no way to complain about the comments. "If you have a question about comments" goes directly to an old article.
"commenting on this article has ended."
They don't even care what people think about them.

10 January 2026
Unprompted review
Rated 1 out of 5 stars

Hopeless

Subscribed to a print version. Of course it didn't arrive, contacted them could not explain why it hadn't arrived, no apology so cancelled. Complete waste of time. Reading other reviews seems they're reluctant to give refunds. Will contact bank if not fully refunded.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Having just purchased the Mail

Having just purchased the Mail on Sunday the first time in some years, I have to say how disappointed I am the main paper & the magazine is just filled with adverts, this is the last time I will be spending my money on this tripe.

4 January 2026
Unprompted review
Rated 1 out of 5 stars

Morons wrote this today……

Morons wrote this today……. Hello,
Your account has been permanently de- activated for going against the Community Guidelines.
You are no longer allowed to post on MailOnline the Daily Mail or other Associated Newspapers Ltd sites using this or any other ……people hsve been posting obscene comments yet these idiots removed my comments…

1 January 2026
Unprompted review

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