CyberPowerPC UK Reviews 12,223

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting that PCs are well-built, perform as promised, and offer excellent value. Many consumers appreciate the efficient delivery service, noting that orders often arrive quickly and in perfect condition. The customer service and staff are frequently commended for being helpful, knowledgeable, and responsive, providing excellent support from initial purchase through to aftercare and repairs. However, some customers experienced issues with delivery, citing delays or problems with the courier service. A few people also mentioned minor issues with product specifications not matching expectations, such as the operating system being installed on an unintended drive or non-functional RGB lights. There were also isolated reports of PCs arriving with initial problems like a non-display screen or a noisy fan, requiring repair.

What people talk about most

Product

Customers generally express satisfaction with the products, particularly PCs, highlighting their quality,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many highlight the swift and quick... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the support team for... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought an Infinity 145 D556 Next Day PC SY3074 delivered next day as described. Excellent PC for the money RTX 5060, 1TB M2 Drive and (this was the clincher for me considering the current state of... See more

Company replied

Rated 5 out of 5 stars

I ordered a PC and got it fairly swiftly. I ran into some rough issues a few weeks in and had to contact customer service. Alan was a great help and kept it short, professional and to-the-point whic... See more

Company replied

Rated 5 out of 5 stars

Friendly service to newbies, quick and helpful without any problems. Very accommodating staff on site as well as online. Questions and repairs came hassle free and the pc came back within the next... See more

Company replied

Rated 5 out of 5 stars

I bought a PC from CyberPower almost a year ago. I was torn between building myself or buying a pre-built. I figured out the price was pretty much the same and there could be added benefits of not nee... See more

Company replied


Company details

  1. Gaming service Provider
  2. Computer and Accessories Store
  3. Computer Hardware Manufacturer
  4. Computer Store

About CyberPowerPC UK

Written by the company


  • World Leading System Manufacturer
  • 25+ Years Experience
  • Next Day Options Available
  • Finance Options Available
  • Flexible Payment Options
  • 5 Year Warranty
  • Lifetime Technical Support
  • Built & Shipped from the UK
  • Experienced UK Support Team
  • FREE UK Mainland Delivery
  • https://www.cyberpowersystem.co.uk https://www.cyberpowersystem.co.uk https://www.cyberpowersystem.co.uk https://www.cyberpowersystem.co.uk https://www.cyberpowersystem.co.uk https://www.cyberpowersystem.co.uk https://www.cyberpowersystem.co.uk

    In a Rush? Get a Next Day PC!

    Written by the company

    Pay Today, Play Tomorrow!
    Get a CyberPowerPC UK gaming PC next day! Order before 2 pm Monday-Friday to get your system the very next day!

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    12K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Replied to 91% of negative reviews

    Typically replies within 1 week

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    great service

    great service, would recommend and use again

    13 February 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Mr,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Jacob
    CyberPowerPC UK

    Rated 5 out of 5 stars

    CyberPowerPC build high quality custom PCs

    The CyberPowerPC web site gives you plenty of choice, when deciding what to put into your custom PC. When it came to building my PC, the graphics card was out of stock, but they offered me a more expensive equavalent card. The delivered PC is of great quality, and I'm very pleased with it. The installation guide was easy to follow, and trouble free.

    16 February 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Tony,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Had some questions

    Had some questions. All answered quickly. Delivery was quick and PC was easy to set up. Was missing a small part and that was dispatched for next day delivery. All good and happy

    9 February 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Steve,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 3 out of 5 stars

    Unfortunately

    Unfortunately, I’ve not got my PC on Saturday as I requested. I’m not sure, that it’s cyberpower’s fault, however it happened. I was waiting my parcel exactly
    on Saturday, because it’s free… In general I think all good (at this moment)

    21 February 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Vladyslav,

    Thanks for taking the time to leave us a review, and sorry to hear there was a brief courier delay with your order.

    I'm glad we could get everything sorted and delivered to you in the end and I hope you love your new PC :)

    If you need anything else, don't hesitate to shout!

    All the best,
    Dave
    Service Manager

    Rated 5 out of 5 stars

    Easy to navigate

    Easy to navigate, sometimes lid prices for the performance and great customer support.

    20 February 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Daniel,

    Thanks so much for your review.

    Your kind words mean a lot to us, and are glad to hear you have had a positive experience. 

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Just brilliant thanks

    20 February 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Adrian,

    Thanks so much for your review.

    Your kind words mean a lot to us, and are glad to hear you have had a positive experience. 

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 1 out of 5 stars

    Wilfull misconduct

    Edit: willfull misconduct.
    I bought a pc on january on amazon. A few weeks later i noticed that the pc’s price went down. As amazon let me return the pc according to their policy i asked cyberpower if they could refund the difference so i don’t return the pc and buy a new one at a better price . Cyberpower agreed a waited until i could not return the pc anymore (according to amazon return policy) to rise the price up and then tell me that they cannot process the refund as the price has never went down (which is wrong)

    20 February 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Charles,

    Thanks so much for your review.

    Your kind words mean a lot to us, and are glad to hear you have had a positive experience. 

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Would use them again

    The website is layed out perfectly and made very easy to pick the PC i wanted then adjust a few of the specs to suit my personal choice, was easy right from setting up an account to the delivery of my pc, had enough information on the ordered process and given plenty of information for after care, well packaged and turned up before the due date, very professional and would use them again!

    17 February 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Jason,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Good service

    Good service, polite and efficient staff. Thank you

    18 February 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Sue,

    Thanks so much for your review.

    Your kind words mean a lot to us, and are glad to hear you have had a positive experience. 

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Ease use of web page

    Ease use of web page, wether your looking for pre built or custom pc, or parallels, got intouch with them and within 24hrs got email back and they kept intouch from start to finish all the way to delivery, so id highly recommend.

    18 February 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi,

    Thanks so much for your review.

    Your kind words mean a lot to us, and are glad to hear you have had a positive experience. 

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Quality, Value, Service excellent.

    Excellent experience. Ordered pc just before 1400 and delivered next day by 1000. Great quality machine, Son really happy as he’s been saving for this for months!

    Support quick and responsive. Highly recommend.

    18 February 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Simon,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Small niggle with a brand new PC

    Hi. We bought a PC through our local Argos. You get a lot for your money! The PC arrived much quicker than expected. The build quality was excellent. Very easy to install an additional hard disk. We had a small niggle and contacted Cyberpower through their support page. We had a reply from Ryan the following morning (today) and he was very helpful and for us, the niggle was resolved. Must say, compared to other PC's we've bought over the years, the speed and accuracy of the response was impressive. We will definitely use them again when we upgrade other machines within the family :)

    18 February 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Paul,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Excellent customer service

    Customer support was extremely responsive and kept me well informed throughout, my problem is now solved.

    16 February 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Sirjana,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Heh great pc very good 🤗very fast

    Heh great pc very good 🤗very fast

    17 February 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Didi,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Highly Recommend CyberPower

    Highly Recommend CyberPower, kept updated on all progress during building process, picking up new Rig 3 days before expected date.

    17 February 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Paul,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Jacob
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Really Impressed

    Really impressed with the whole process and couldnt be happier with the PC

    12 February 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Joseph,

    Thanks so much for your review.

    Your kind words mean a lot to us, and are glad to hear you have had a positive experience. 

    Kind Regards,
    Jacob
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Good advice, good service…….very happy!

    I’ve been thinking about a gaming pc setup for a couple of months, once looking about and comparing prices I decided I would purchase from cyber power uk.
    I initially e-mailed the customer support asking for a little bit of advice, I believe I received a reply from a guy called ‘Allen’ who said the pc I’m looking at was decent but he actually recommended a different pc based on my needs.
    I then placed my order within the week, the website was easy to navigate and I was able to add a monitor, headset, keyboard and mouse to my order. It did recommend specific monitors and accessories which would work well with the pc I had chosen.
    The whole process was pretty easy and straightforward and I have received lots of information and emails about my order.
    I’m very happy with the overall process and device I’ve received so far. I would recommend cyber power pc 👍🏻 I’m very happy and can’t wait to receive my order and start gaming!!

    16 February 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Peter,

    Thank you for taking the time to leave us a review.

    Your kind words mean a lot to us, and we hope you enjoy your purchase!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Great customer service

    Ryan from customer service was very helpful and efficient. I received a response very quickly, and I am very pleased with the service. I wish every customer service was the same. Thank you — I am sure I will be purchasing again in the future. Highly recommend.

    16 February 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Aurelia,

    Thank you for taking the time to leave us a review.

    Your kind words mean a lot to us, and we hope you enjoy your purchase!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 4 out of 5 stars

    CyberPowerPC UK safe and secure purchasing

    CyberPowerPC UK has a strong security policy for processing payments for purchases. This is reassuring, but a little slow. Communications on progress are very good.

    16 February 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Andrew,

    Thanks for the kind words.

    We're glad to hear you are happy with our service! We do apologise for any delay in processing payments or carrying out additional security checks!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Customer Service

    I made a mistake on my end and the customer service team were amazing and responded very quickly to help me and sorted out the problem instantly

    16 February 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Samuel,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    The Trustpilot Experience

    Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

    Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

    Learn more about other kinds of reviews.

    We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

    Learn about Trustpilot’s review process.

    Here are 8 tips for writing great reviews.

    Verification can help ensure real people are writing the reviews you read on Trustpilot.

    Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

    Take a closer look