CyberPowerPC Reviews 6,319

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product, highlighting its quality and the seamless user experience. Many people appreciate the ease of setup and the excellent performance of their new systems. The delivery service is frequently mentioned as fast and efficient, with products arriving well-packaged and often earlier than expected. However, some customers have encountered issues with product quality, such as damaged components or unexpected noises. A few people also reported dissatisfaction with customer service, citing unhelpful representatives, slow responses, or difficulties resolving problems with their purchases.

What people talk about most

Product

Users describe positive interactions with the product, often praising the ability to customize PCs to their... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the high performance, excellent build quality,... See more

User experience

People report positive experiences with the user experience. Customers found the website easy to navigate and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the quick, responsive, and... See more

Based on these reviews

Rated 4 out of 5 stars

From purchase to delivery, no problems whatsoever, excellent service. Setup was simple and easy, the only issue being that the mouse only partially works; the left and right buttons are fine, but ther... See more

Rated 4 out of 5 stars

The PC looks great, and is NOW performing well. However, I did have to go in and loosen screws around the AIO CPU cooler due to clicking noises. Support was very helpful and response in that rega... See more

Rated 4 out of 5 stars

This is my 4th PC from Cyberpower in 23 years or so. It's the only place I'll order from! I've recommended others, too, and they're just as happy. The prices and variety are great, their build process... See more

Rated 4 out of 5 stars

The PC is put together great, and my experience using it so far would warrant 5/5 stars on its own. However, I found that the optional packing foam was difficult to remove when it arrived. I was actua... See more


Company details

  1. Computer Hardware Manufacturer
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Electronics Store

Written by the company

CyberPowerPC is one of the nation-wide leading computer system manufacturers. As published in the Los Angeles Business Journal in 2003, we were the fastest growing private company in Los Angeles. With vision, commitment, and steadfast determination, we manufacture and distribute various customized high-end gaming machines, notebook systems and high performance workstations to meet the unique needs for gamers, businesses, government agencies, educational institutions and other end-users. CyberPowerPC was founded with two simple goals in mind. It is to provide our customers with both personalized cutting edge technology at wholesales prices and an extensive range of technological support. By being the manufacturer and the distributor, we are dedicated to meet your personalized desires with the highest performance for all your gaming and digital media solutions. Assisting our customers through the technological transition, we are committed to provide the best prices for all computing needs. When it comes to value, CyberPower Inc. leaves the competitors behind. Our computer systems are assembled carefully, rigorously tested and built to last for the long run. If you are looking for a wide selection of products, customization, and excellent technological services at the best available prices, CyberPowerPC is your ultimate choice!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 1% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

This is my second build from…

This is my second build from CyberPower. Very user friendly website allowed me to build my desktop to the specs I wanted. High quality brand name hardware at reasonable prices. Very pleased.

7 April 2026
Rated 5 out of 5 stars

Very happy repeat customer.

Very easy to use website, selections were well explained. This is the 3rd PC I've bought from CyberPower PC.. I've been very happy with ALL of them. On top of my generally super-positive reaction to the PC itself, it also arrived much earlier than expected!

In a world that is frequently looking like 'mediocre' is normal, CyberPowerPC is providing excellent service and great quality in its products. Well done!

14 April 2026
Rated 1 out of 5 stars

it took toooooooo long to prebiuld it…

it took toooooooo long to prebiuld it and atfer waited 3 months they said you have to change the color from white to black because of parts shortage

then after 5 days of working with it it broke down and we have to ship it back to you to fix it its BS

10 April 2026
Rated 5 out of 5 stars

Excellent Experience

Overall, I’m extremely happy with both the system and the service. CyberPowerPC made the entire experience smooth, transparent, and enjoyable. I’d absolutely recommend them to anyone looking for a custom build done right.

3 April 2026
Rated 5 out of 5 stars

I've been buying from CyberPowerPC for…

I've been buying from CyberPowerPC for my last several computers and haven't had a single issue with any of them. Each one came configured right and ran great from day one. What keeps me coming back is the price for power user specs, they consistently beat anything else I can find online. You get a custom-built machine that works without the hassle of building it yourself.

3 January 2026
Rated 5 out of 5 stars

Happy with the overall experience

Happy with the overall experience. Wish there were still more case options for those of us that are not looking for gaming cases. The vast amount of selections were drive bay limited so I had to make adjustments to my environment. Prices were still competitive.

9 April 2026
Rated 2 out of 5 stars

Good Hardware but non-updateable BIOS and lousy support

1. Gaming PC bought in 2013 - in 2023 could NOT Load Win10 due to BIOS not being able to be updated - while 20 Yr. old Dell PCs upgrade to Win10 without issues.
2. Gaming PC bought in 2023 had a BIOS problem and Support insructed me to Flash BIOS, causing hours of wasted time with no solution.
3. 3rd. Support Rep suggested to replace CMOS Battery, which was the solution.
Way-too rapidly aging BIOS and useless Support caused me to by next PC from another company.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

No problems at all

No problems at all! Ran like a champ on first boot and everything hooked up easily and smoothly. Windows remembered all of my favorites and stuff, so I was surfing immediately.

8 April 2026
Rated 5 out of 5 stars

Solid Experience

Quick, responsive support answered all my questions and helped me resolve any issues I was having. Website is pretty straight forward and easy to navigate, was able to configure my first custom PC with no issue. The PC itself came out great, happy to be playing on my new system :)

8 April 2026
Rated 5 out of 5 stars

Everything works great

Everything works great. Fast delivery. price was great for the times. Wish the ready to ships came with the game codes but that's no problem.

1 April 2026
Rated 5 out of 5 stars

Continued great purchase experience

This is the 4th PC I've purchased from CyberPowerPC, and the experience has always been great. There is no where else I've ever seen that allows you to customize everything to get the exact PC you want, and have it fully built and tested before you get it. Great communication about order status, and in this case it was shipped and received well ahead of the date promised.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Pre Built PC

ordered a pre made system and it was delivered in 2 days as promised. The computer was as advertised and everything worked perfectly out of the box. The computer was packaged well and arrived undamaged.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

9950

The website is easy to navigate. Found what I needed with all the extras I wanted. Pc arrived 3 days early.

16 March 2026
Unprompted review

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