CyberPowerPC UK Reviews 12,223

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting that PCs are well-built, perform as promised, and offer excellent value. Many consumers appreciate the efficient delivery service, noting that orders often arrive quickly and in perfect condition. The customer service and staff are frequently commended for being helpful, knowledgeable, and responsive, providing excellent support from initial purchase through to aftercare and repairs. However, some customers experienced issues with delivery, citing delays or problems with the courier service. A few people also mentioned minor issues with product specifications not matching expectations, such as the operating system being installed on an unintended drive or non-functional RGB lights. There were also isolated reports of PCs arriving with initial problems like a non-display screen or a noisy fan, requiring repair.

What people talk about most

Product

Customers generally express satisfaction with the products, particularly PCs, highlighting their quality,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many highlight the swift and quick... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the support team for... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought an Infinity 145 D556 Next Day PC SY3074 delivered next day as described. Excellent PC for the money RTX 5060, 1TB M2 Drive and (this was the clincher for me considering the current state of... See more

Company replied

Rated 5 out of 5 stars

I ordered a PC and got it fairly swiftly. I ran into some rough issues a few weeks in and had to contact customer service. Alan was a great help and kept it short, professional and to-the-point whic... See more

Company replied

Rated 5 out of 5 stars

Friendly service to newbies, quick and helpful without any problems. Very accommodating staff on site as well as online. Questions and repairs came hassle free and the pc came back within the next... See more

Company replied

Rated 5 out of 5 stars

I bought a PC from CyberPower almost a year ago. I was torn between building myself or buying a pre-built. I figured out the price was pretty much the same and there could be added benefits of not nee... See more

Company replied


Company details

  1. Gaming service Provider
  2. Computer and Accessories Store
  3. Computer Hardware Manufacturer
  4. Computer Store

About CyberPowerPC UK

Written by the company


  • World Leading System Manufacturer
  • 25+ Years Experience
  • Next Day Options Available
  • Finance Options Available
  • Flexible Payment Options
  • 5 Year Warranty
  • Lifetime Technical Support
  • Built & Shipped from the UK
  • Experienced UK Support Team
  • FREE UK Mainland Delivery
  • https://www.cyberpowersystem.co.uk https://www.cyberpowersystem.co.uk https://www.cyberpowersystem.co.uk https://www.cyberpowersystem.co.uk https://www.cyberpowersystem.co.uk https://www.cyberpowersystem.co.uk https://www.cyberpowersystem.co.uk

    In a Rush? Get a Next Day PC!

    Written by the company

    Pay Today, Play Tomorrow!
    Get a CyberPowerPC UK gaming PC next day! Order before 2 pm Monday-Friday to get your system the very next day!

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    12K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Replied to 91% of negative reviews

    Typically replies within 1 week

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Firstly everything happened when you…

    Firstly everything happened when you said it would.
    What really differentiated you and made such a difference to me was the pleasant helpfulness I received when I phoned with a query.
    I spoke to Alan a couple of times and a colleague.

    13 March 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Nic,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Great quality as promised

    Great quality as promised

    6 January 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Nadergws,

    Thanks so much for your review.

    Your kind words mean a lot to us, and are glad to hear you have had a positive experience. 

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Overall good service and offer prebuilt…

    Overall good service and offer prebuilt pc next day

    24 March 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Margaret,

    Thanks so much for your review.

    Your kind words mean a lot to us, and are glad to hear you have had a positive experience. 

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Good service

    Service was nice and reliable and on time

    24 March 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Jack,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Best Company

    CyberPower UK is one of the greatest companies that I have done business with, even though I had little knowledge they supported me in learning things and get any help I needed. The products I received were always high quality and ensured it is performing at the best it can.

    23 March 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Callum,

    Thanks so much for your review.

    Your kind words mean a lot to us, and are glad to hear you have had a positive experience. 

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Smooth Order, Excellent Support & Fast-Track Still On Time

    ⭐⭐⭐⭐⭐

    I’ve had a really great experience with CyberPowerPC UK from start to finish. The whole ordering process has been smooth, clear, and hassle-free, which made a big difference when investing in a custom build.

    During my order, the RAM I originally selected went out of stock, but this was handled brilliantly. I was contacted quickly and offered a suitable alternative, and the swap was done seamlessly without causing any delays. My fast track build has still been met, with delivery expected on Tuesday the 24th if all goes to plan.

    A special shoutout to Jacob from support, who was excellent throughout. He was responsive, helpful, and made sure everything was sorted quickly while keeping me updated at every step . That level of customer service really stands out.

    Overall, I couldn’t be happier with the experience so far — great communication, smooth problem-solving, and a team that genuinely cares. Highly recommend!

    19 March 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 4 out of 5 stars

    Fine overall

    Ordered a gaming desktop but when it arrived I had no idea it was going to be so big and heavy. The company were good about returning the item for a refund. The process was a bit long in terms of getting an RMA, organising the pick up and waiting for the refund to come through but was all fine in the end and the money came through.

    20 August 2025
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi,

    Thanks so much for your review.

    We are glad to hear you have had a positive experience. Should you wish to discuss things further please do not hesitate to reach out.

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Fantastic service.

    I’m a gamer and don’t really know about building a PC, however I gave CyberPowerPC a call and spoke to a guy called Luke, he was extremely helpful and friendly whilst helping me find the right PC, I gave him my budget and games I usually play, it took him minutes to get me a quote and a PC set up, I unfortunately don’t get a last name for him as I’d like to mention him fully! I’m still awaiting the PC which is due on the 22nd of march 2026. But the customer service was brilliant.

    20 March 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Oliver,

    Thank you for taking the time to leave us a review.

    Your kind words mean a lot to us, and we hope you enjoy your purchase!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    amazing fast delivery pc is beautiful…

    amazing fast delivery pc is beautiful and runs very smoothly without lag overall 10/10 i would recommend this company to anyone who would buy a pc

    20 March 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Riley,

    Thanks so much for your review.

    Your kind words mean a lot to us, and are glad to hear you have had a positive experience. 

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Warranty Guarantee

    The assigned agent Ewan was very helpful in answering any questions I had about my new PC build.

    He thoroughly explained the warranty process and clarified which modifications I could make to the PC without voiding it.

    Thanks again,

    19 March 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Louis,

    Thanks so much for your review.

    Your kind words mean a lot to us, and are glad to hear you have had a positive experience. 

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Great service and arrived promptly

    Great service and arrived promptly, great customer service when they had issues with case and fan compatibility.

    26 January 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Dave,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Friendly and helpful staff who did not…

    Friendly and helpful staff who did not push a sale, understood my needs and kept me informed on the build.

    20 March 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Kevin,

    Thanks so much for your review.

    Your kind words mean a lot to us, and are glad to hear you have had a positive experience. 

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Great after service

    I bought a PC from CyberPower almost a year ago. I was torn between building myself or buying a pre-built. I figured out the price was pretty much the same and there could be added benefits of not needing to deal with hardware suppliers myself should anything go wrong. Yesterday, I sent a ticket to support about my PC case power button failing (Issue with Corsair case) - support answered in minutes, sent me a new part and it arrived today. I've already fitted it and back up and running! Big thank you to Ewan in support.

    20 March 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Marc,

    Thanks for taking the time to leave us a review, it truly means a lot.

    I'm glad to hear we were able to resolve your concerns, and you are happy with the outcome. I've passed your feedback over to Ewan who sends his thanks.

    If you need anything else in the future, you know where we are!

    A pleasure as always,
    Dave
    Service Manager

    Rated 5 out of 5 stars

    absolutely amazing and so happy with…

    absolutely amazing and so happy with the final product. outstanding customer service and support and quick and caring delivery

    12 March 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Molly,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Great service and super helpful

    Great service and super helpfuk

    17 March 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Matthew,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Wonderful experience

    Wonderful experience

    18 March 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Shekhar,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    The response from ewan was swift

    The response from ewan was swift, and the advice given was clear and precise. Thanks Ewan

    16 March 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Peter,

    Thanks for the kind words.

    We're glad to hear you are happy with Ewans service!

    Kind Regards,
    Jacob
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Very efficient and knowledgeable

    Very efficient and knowledgeable

    16 March 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Paul,

    Thank you for taking the time to leave us a review.

    Your kind words mean a lot to us, and we hope you enjoy your purchase!

    Kind Regards,
    Jacob
    CyberPowerPC UK

    The Trustpilot Experience

    Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

    Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

    Learn more about other kinds of reviews.

    We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

    Learn about Trustpilot’s review process.

    Here are 8 tips for writing great reviews.

    Verification can help ensure real people are writing the reviews you read on Trustpilot.

    Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

    Take a closer look