Cut Price Wholesaler Reviews 

36
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

AVOID AVOID AVOID - Items ordered over a week ago - NO UPDATES WHEN YOU EMAIL and NODODY ANSWERS THE PHONE when you call - AVOID AT ALL COSTS

Rated 2 out of 5 stars

Good shipping times, well packaged. Customer service thereafter is non existent. They don't answer emails, don't answer WhatsApp. After spending £1000 with them recently, until they reply I won't be o... See more

Rated 5 out of 5 stars

Spoke to Alfie. Very great sign posting and accountable and seems like a humble guy. Directed me to what he’s doing when cancelling my order. An important factor was how respectful and professional he... See more

Rated 1 out of 5 stars

Useless customer care received my order (after nearly two weeks) with a few items missing. I emailed and contacted through their website as was being ignored. Took forever to get through to someone... See more

Company details

  1. Cash and Carry Wholesaler
  2. Electronics Wholesaler
  3. Household Goods Wholesaler
  4. Novelties Wholesaler
  5. Stationery Wholesaler
  6. Wholesaler

Written by the company

Huge range of Christmas products in stock now, including stockings, hats and much more. Wide Range Of Toys In Stock. Pocket Money, Party Bag Fillers And Games. No Minimum Order. Free Delivery. Types: Toys Wholesaler, Christmas Wholesaler, Halloween Wholesaler.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

36 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.5

All reviews

(36)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

We visit in person as fairly local to…

We visit in person as fairly local to us.Great range and well stocked shelves. We started off buying small amounts but this now increases on every visit. Whatever you spend you are made to feel welcome and your Business appreciated.
Keep up the good work.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

Other reviews put me off and I nearly didn't order. So glad that I did! The website said 2-4 working days for delivery but I ordered on the Friday and it arrived 2 days later on the Sunday! So pleased with the quality and everything was there. Couldn't have had a better experience.

7 June 2024
Unprompted review
Rated 1 out of 5 stars

Avoid!!!

Avoid!!!! Appalling service. Waited over a week before they actually sent the boxes and when I received them just over a week later they had sent me the wrong boxes which are of no use to me. Cant be arsed trying to contact them as sent them a message asking where my order was and no reply, so dont think for one minute they are going to contact me to sort their error out. I am now out of pocket and have had to fork out for more boxes from somewhere else (who I know will send the items on time and send the correct ones). Really hacked off customer!!!

20 November 2023
Unprompted review
Rated 1 out of 5 stars

Terrible service!

Terrible service!
Ordered some petroleum jelly, and was sent something else instead.
When I reported it to them, they were very busy trying to get back what they had sent asking me to drop off at the post office. When I told them that they would have to arrange to be fetched they reluctantly agreed. In the meantime no word of when I would recieve my order.
When they called to schedule pick up, then I asked for my order and was told that they will only send out when they have recieved the stuff they sent in error!
Meanwhile a week and a half later the stuff has not been fetched and my order they will not deliver nor refund.

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Have to give 5 stars as the whole…

Have to give 5 stars as the whole experience was excellent. Ordered on Thursday, delivered by a fantastic delivery company Saturday morning, packaged with care and really good prices. Will definitely be ordering again and do recommend this wholesaler.

23 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent wholesaler

Excellent wholesaler, always happy to help when I call. I visit store quite offen and they are always welcoming, there to help when you ask for it. Help load your vehicle at the end, great prices and great stock!! 5 star from me

29 June 2023
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid
Placed order a couple of weeks ago ready fur jubilee. Part order missing. Iv rang several times been on hold for over an hour trying to get through each time nothing. Sent 4 complaint emails. Not one reply. Just total ignorance. Iv asked where are items. Iv asked fur refund as Items will no longer have any use for me nothing. Really not happy with this company weather I will get refunded or answered who knows but should have had a reply by now it’s the 3rd week and event starts from tomorrow.

1 June 2022
Unprompted review
Rated 2 out of 5 stars

Most items out of stock

Most items out of stock yet still charged the full amount for delivery. Complete waste of time.

Edit: your info is misleading. The two out of stock were the man items (around £80 each) the items sent were smaller ‘extras’. Pitiful reply 9 months later.

8 December 2021
Unprompted review
Cut Price Wholesaler logo

Reply from Cut Price Wholesaler

Hi Darren,

Thank you for getting back to us with the additional order information we requested.

I can see that from the 13 balloons packs ordered, we delivered 11 packs and refunded you for the 2 packs not available.

Our customer services team should have been in touch to inform you that two packs were not available.

We feel that your feedback given is unfair due to the reasons above and hope you will re-evaluate your score.

We appreciate honest feedback from customers be it good or bad as we always look to improve our products and services.

Regards,
Cut Price Wholesaler Team

Rated 3 out of 5 stars

Not the best experience in all honesty

Not the best experience in all honesty. Communication was poor and when the order arrived, a lot of the internal boxes were damaged or had already been opened with the contents spilling out all over the insider of the outer packaging. A couple of items shown as in stock at the time of ordering had mysteriously become 'out of stock' by the time of dispatch, but there was no communication from them to explain this. Also, one item was missing - only a small point but I emailed them to tell them about that but never received a response. Would I recommend or use this company again - not sure, probably not.

3 October 2021
Unprompted review
Rated 1 out of 5 stars

Avoid!

Avoid!
Placed order on 21st November, received a phone call almost 2 weeks later saying items not in stock, went through the website with him on the phone and switched items for something else.
Still no order another week or so later, sent emails and messages chasing, received another phone call (3 weeks after ordering now) to say the items are not in stock again !!
They said they will give a refund but i'm still waiting for that, avoid like the plaque - total waste of time and still hanging onto my money !

7 December 2020
Cut Price Wholesaler logo

Reply from Cut Price Wholesaler

Hi Samca,

Sorry to hear about your experience with us, If you can please let me know your order number i can investigate this matter more thoroughly and double check the refund was processed correctly.

Due to COVID, Lockdown & it being our busiest period ( Christmas ) we were experiencing problems throughout our supply chain . We did put notices up on the website & social media to inform customers before ordering that delays would be likely as these cirumctances were out of our control, and information from government was changing on a daily basis but still managed to send 90% of our orders on a time.

We appreciate Honest feedback from customers be it good or bad as we always look to improve our products and services,

We look forward to hearing back from you,

Alfie F
Operations Manager
Cut Price Wholesaler

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