Custom Chic Reviews 

3,565
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Ordered a personalised Father's Day mug which didn't arrive at all. When I raised the matter I was offered a replacement which was dispatched before I had a chance to reply. I replied saying that sinc... See more

Rated 5 out of 5 stars

My items are absolutely beautiful. I waited a while and kept emailing them about them, they were so lovely with me (even though I got very rude) I did apologise and they were lovely about that too!. I... See more

Rated 5 out of 5 stars

This was such a great idea to be able to customize this product.I looked at a similar product but it didnt have the option to customize & as it was a Birthday present for a friend it made it special,... See more

Rated 5 out of 5 stars

We ordered a personalised notebook for our daughter. It has just arrived and it’s beautiful. Lovely quality and love the detail of the matching coloured box and gift bag. Thank-You

Company details

  1. Gift Shop
  2. T-Shirt Company

Written by the company

We started Custom Chic with one mission: Inspire creativity, individuality, and joy throughout all of life's moments. Founded in London in 2022, we take pride in offering an unbeatable personalization experience for all of our customers.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(3,565)

2,431 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous personalised T-shirt

I have to say it was a fabulous service easy to order & personalise, delivery was up to date information the T-shirt was just lovely a little thin but it washes weil & the transfer is still perfect, the quality is very good for the price & i will be buying again so its a must buy!

3 July 2026
Unprompted review
Rated 1 out of 5 stars

My wife ordered 3 "Personalised Crystal…

My wife ordered 3 "Personalised Crystal whisky Glasses" the quality of the item is nothing like this company advertises, the glass is a basic quality and the so called 3D engraving is rubbish the glass has become frosted around the engraving and the general quality is not fit for purpose, My wife paid £60 for 3 so called Crystal glasses and that was probably £57 too much...the items supplied are rubbish..Tried to contact Customchic 3 times and surprisingly no reply...Keep Away..

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Found a present for my wife for our 5th…

Found a present for my wife for our 5th wedding anniversary which is wood in the UK
Which was ideal as I had no idea what to get 😔 it's personalised & made from real wood,was able to get a preview of how it would look & All ordered and purchased in less than 5 minutes,
Perfect thank you 👏👌🫶

15 July 2026
Unprompted review
Rated 5 out of 5 stars

From ordering online to receiving the…

From ordering online to receiving the item, all went smoothly. The website was easy to navigate with an impressive range of products at seemingly fair prices. Delivery time was updated well, and the item was received well packaged. On opening the package, I was truly blown away with the product. Way better than I expected, especially as it's a sentimental item. The quality of finish, the weight, the presentation was so much better than I expected, and had many appreciative comments. Am looking forward to ordering other products, and now have no worries about having to return the item using the excellent returns policy.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

This seller was great I made an error…

This seller was great I made an error on ordering my keyring as my husband ordered it aswell but the seller refunded the money straight away and as for the keyring its brilliant and worth the money ,if you need anything personalised this is the company to buy from ,thankyou

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Scammed out of money

I have tried contacting these people, what I ordered was not what I received as in my previous reviews.
I have been in touch with trading standards. I have also sent a letter to the address on their website.
120 Holland Road, London W14 8BD
After doing a google search on this address I suspect this has nothing to do with this business they are using a false address as it comes up as Holland Road stays on Booking.com

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Customised gardening gloves

There’s not much I can say out the product as this was bought for a present & this ladies birthday has not happened yet so I’ve still got it..but I am pleased with it. It was delivered & handed to my brother in law..it was about an hour later than the time you had posted. Apart from that everything was ok

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful vase

Beautiful vase . Nicely made . Perfect size . The personalised element is fantastic. I love that you can choose the design .

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Great item thanks

Lovely item for my sisters and brother in laws 60th Birthdays. Can't wait to surprise then with this on our Caribbean cruise next February. Really happy with the porthole cruise door magnet, thank you.

14 July 2026
Unprompted review

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