Cult Beauty Reviews 

I placed my first order successfully, there was a first time customer discount code as well as a freebie because of what I spent on the brand. I was upgraded to free next day delivery which was really kind and welcoming. No hesitation in using this company again,

Product I ordered is amazing website so simple easy to use always have luxury items delivery always a head of time will continue to use

Great service.
Came earlier than expected.

Said my order arrived, never did. Tried to complain or reach out. However no option to. Very disappointed

Love cult beauty… one of my favourite retailers great choice, loyalty rewarded and great delivery service

Great prices and fast postage. What’s not to like !

Tyler was a great help from the customer service, resolved my issue quickly and precisely

Delivery did not only come on time, I was upgraded to next day delivery and my package was secured nicely.

Great product range and really competitive pricing with brilliant flash sales

Order number 778840301

I have been a huge fan of Cult Beauty. I’ve been a Gold or Silver member for years. But I now realise that when something goes wrong they are appalling.

After contacting them a week ago regarding an issue with my order, I was told 4 days ago that a replacement order would be sent.Since then, they have completely stalled. When I ask for a tracking link or a dispatch date, I am repeatedly told they have to "raise an internal ticket" to their warehouse. I have asked multiple times for a simple delivery timeline, and the agents completely refuse to give me an answer or an update.It is completely unacceptable to hold a customer's money, promise a replacement, and then go radio silent under the guise of "internal tickets".

But the crazy thing is I wouldnt feel rhis way if I could speak to someone or just be given a timeline but that appears to be impossible.

To top it all off in frustration I emailed what I thought was a email for them. It’s wasn’t. It’s a scam where they ask you to download an app to be reimbursed. This is what happens when companies make it impossible to contact them and have long - like two days - wait between messages.

I’m actually gutted. I can never in good faith use Cult Beauty again because although they are efficient if there are no issues with your order, I cannot trust them when there are. Plus I can’t spend my life getting this stressed about what is supposed to be a fun product.

I have contacted CB three times now to try and start a return and it's still not possible. This should not be such a nuisance.

First class delivery service....many thanks

Great next day delivery but one of the items had leaked into the box.

Their customer service used to be really good a few years ago, but unfortunately, my recent experiences have been very disappointing.

If you’ve bought one of their advent calendars, I’d strongly recommend checking every single box as soon as you receive it. This year, I had a missing product, and last year I received a product that had leaked.

I’m still waiting for a sensible response from customer services. I explained the issue clearly and attached a photo, but they came back asking for clarification. I provided what they asked for, and then heard nothing. After three days, I had to chase them, only to be offered a voucher that didn’t even cover the value of the missing product.

It’s a good company when everything goes smoothly, but unfortunately, when something goes wrong, their customer service leaves a lot to be desired.

If you do buy from them, I’d recommend paying with PayPal so you have some protection if you need to raise a dispute.

EDIT: Issue has since been rectified, but not sure it would have been if I stuck to the normal channels instead of using TrustPilot

Easy website to use.
Quick delivery

Very happy with my order is will again again

Great would recommend it

Wide range of products and quick delivery. Have used Cult Beauty for a few years now and on the whole the service has been good. I did have an issue last year around November time - wrong order sent. I was refunded but it did take time, and a bit of back and forth perhaps because it was a busy period other than that all good.

(Inquiry number 769407946)

Scam company, do not order. I ordered an expensive face wash on the 23rd of July (7 weeks/ almost two months ago).

It was not delivered.

The courier (Everi) has now posted on the tracking page that it is being sent back to Cult Beauty.

They are still refusing to give me a refund, so I now have to go through my bank.

I keep receiving emails saying that because the order has been shipped, they cannot give me a refund. It’s a truly shameful business practice and I have since stopped buying from there.